I moved into Ivy Park and I'm very pleased. The grounds and building are beautiful and impeccably clean, my two-bed/ two-bath apartment is spacious and sunny, and the location is convenient to shopping and medical care. Staff are kind, professional and genuinely supportive, meals are restaurant-style and tasty, and there are plentiful activities, outings and a transportation van. Tours were thorough, management is responsive, and I'd recommend this community.
Current/former resident
Aug 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Spa
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.20·(84)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.2
Meals
3.8
Amenities
3.8
Value
2.6
Pros
Compassionate, friendly caregiving staff
Clean, well-maintained building and grounds
Restaurant-style dining with creative menus
Varied daily activities and regular excursions
Spacious two‑bedroom apartments with scenic views
On-site amenities (beauty shop, small fitness center, library, pool)
Weekly housekeeping, laundry, and bedding service
Transportation van and scheduled off-site trips
Pet-friendly grounds and dog park
Independent and assisted living options with memory-care readiness
Low-income kitchenette unit option
Convenient location near shopping, medical services, and trails
Cons
High staff turnover and inconsistent staffing
Understaffing that delays personal care and response times
Gaps in medication-management processes
Inconsistent communication and care coordination across shifts
Opaque billing and fee-clarity issues
Variable food quality and limited specialized diet responsiveness
Maintenance reliability concerns (elevator and repair delays)
Layout and distance challenges for mobility-limited residents
Limited on-site clinical services (e.g., no insulin administration)
Pressure around deposits, move-in fees, and contract timing
Summary of reviews
Ivy Park at San Ramon is consistently described as a well‑appointed, amenity‑rich community with many features that appeal to prospective independent and assisted living residents. Reviewers frequently highlight the facility’s attractive grounds (creek views, courtyard, and nearby trails), spacious two‑bedroom apartments with full kitchens in many units, and a bright, restaurant‑style dining area. On-site offerings such as a beauty shop, small fitness room, library, indoor pool, guest apartment, and regular transportation/van service support an active lifestyle. Weekly housekeeping, laundry, and bedding services are commonly available and appreciated.
Care and staff performance elicit mixed but specific themes. Many families and residents praise caregiving staff as compassionate, friendly, and people‑focused; individual staff members and the executive director receive positive mention for responsiveness and supportive transitions. At the same time, an operational pattern of high turnover and understaffing is repeatedly cited. That pattern manifests as delayed assistance for routine tasks, long wait times for care, inconsistent shift‑to‑shift communication, and variability in service follow‑through. There are also multiple references to medication‑management issues (dosing errors, availability problems) and requests for better clinical coordination or a family portal for tracking meds and care tasks. For prospective residents who require higher‑acuity or tightly timed clinical services, the community’s limitations (including a stated policy not to administer insulin injections) should be clarified in advance.
Dining and activities are important strengths but not uniformly experienced. Many reviewers praise creative, varied menus and special meals (Sunday brunch, anniversary events), and note that the community offers a large slate of activities — crafts, art programs (including oil painting), exercise classes, and frequent outings. Others describe the food as bland or inconsistent and note limitations in proactive diabetic or therapeutic diet planning. The dining model includes set seating times, paid meal policies, to‑go options, and delivery charges; these operational details and the two‑seating system have caused some confusion for families and residents, so clarify meal plans and associated fees before moving in.
Facility operations and management present a mixed picture. Several reviewers commend responsive leadership and improvements made through resident council engagement; others highlight concerns about administrative transparency, non‑itemized or confusing billing, deposit and move‑in fee pressure, and occasional unresponsiveness from front‑desk or management. Maintenance reliability is another recurring operational issue: elevator outages and slow repair response have been noted and can affect residents with mobility limitations given the building’s size and spread. Availability can also be constrained (wait lists of roughly 1–2 months) and pricing trends toward the higher end for two‑bedroom units, though low‑income options are available for qualifying residents.
Overall, Ivy Park offers a resort‑style living experience with substantial amenity and activity programming and many compassionate staff. The principal tradeoffs to evaluate are operational consistency and clinical capacity: prospective residents and families should verify current staffing levels and turnover, medication‑management protocols, specific clinical limitations (for example, insulin administration), maintenance reliability, and full fee/billing disclosure during the tour and before signing contracts. Those seeking an active, social community with strong dining and programs may find Ivy Park very appealing; those requiring reliable, higher‑acuity clinical support should confirm service capabilities and contingency procedures in writing prior to move‑in.
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Location
Ivy Park at San Ramon is located at 9199 Fircrest Ln, San Ramon, CA, 94583.
About Ivy Park at San Ramon
Ivy Park at San Ramon sits in an all-senior community right near shopping, restaurants, a golf course, and medical offices, as well as being close to Interstate 680 for easy access, and you'll find nature trails, parks, and gardens with walking paths on the property, which make it nice for walks or just sitting outside and enjoying the view, and there's plenty of comfortable indoor and outdoor lounges. The community has a licensed capacity for 162 residents, and people can choose from different living options, including Independent Living, Assisted Living, Memory Care through the Evergreen memory care neighborhood for those with dementia or similar needs, and even some Skilled Nursing services for those who need extra medical support, so it covers a wide range of care and can adjust as a resident's needs change. Residents live in bright, spacious apartments, and can get help with activities of daily living, such as personal care and medication management, housekeeping, and scheduled transportation if they need it, which helps keep everyday life easier and a bit more restful.
Ivy Park at San Ramon offers an all-day dining restaurant called Vine at Ivy Park, where meals focus on both taste and social time, and there's a library and a game room for quieter activities, and a fitness center for those who want to exercise or join a wellness program. They use an EverYou program, which aims to keep residents active with daily activities that offer structure and guidance while focusing on each person's interests, and there's a holistic approach in how they work with residents to maintain independence and overall well-being. Staff can provide highly personalized care plans, and the place is designed for older adults, age 55 and up, who want maintenance-free living, as well as people who need extra help or a safe environment for memory care. There's a strong focus on both safety and comfort, with dedicated staff aimed at fostering a friendly, supportive setting. The community tries to make things easier with conveniences like regular housekeeping and transportation, and they've set up services and amenities so residents can enjoy activities, meals, and time with others without feeling rushed. Because Ivy Park at San Ramon provides a continuum of care, residents don't have to move if their health needs change, and their memory care neighborhood offers extra support for those living with Alzheimer's disease or other kinds of dementia, emphasizing a calming environment. The entire campus is aimed at helping older adults live as independently as possible, while still having help right there when it's needed.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at San Ramon offers competitive pricing, with rates starting at a cost of $4,395 per month.
Ivy Park at San Ramon offers independent living, assisted living, memory care, and board and care.
There are 50 photos of Ivy Park at San Ramon on Mirador.
Yes, Ivy Park at San Ramon allows residents to age in place and adjust their level of care as needed.
The full address for this community is 9199 Fircrest Ln, San Ramon, CA 94583.
No, Ivy Park at San Ramon does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
License number
079201116
Status
Licensed
Facility type
Residential Care Elderly
Capacity
162 residents
Licensee
WELL IVY 6 TENANT LLC;OAKMONT MANAGEMENT GROUP LLC
Identified several safety and recordkeeping deficiencies, including hot water exceeding safe temperatures and unsecured hazardous items, plus outdated resident appraisals.
Type ACCR87303(e)(2)Maintenance and Operation
Type ACCR87309(a)Storage Space and Access
Type BCCR87463(a)Reappraisals
Type BCCR87307(d)(2)Premises maintained in a state of good repair
24 Mar 2026Inspection
24 Mar 2026Inspection
Identified inadequate staffing and supervision that allowed a resident to wander into another resident’s room during mealtime due to lack of monitoring.
Type B87411(a)
Type B87608
24 Mar 2026Complaint
24 Mar 2026Complaint
Investigated an allegation of lack of supervision resulting in sexual activity between two memory-impaired residents. Interviews could not determine whether the activity was consensual, and the incident was reported to police, responsible parties, and licensing.
24 Mar 2026Complaint
24 Mar 2026Complaint
Investigated the allegation that staff neglected a resident contributing to a questionable death; found no evidence linking care at the location to the death.
06 Mar 2026Inspection
06 Mar 2026Inspection
Found no deficiencies cited during the visit.
19 Nov 2025Complaint
19 Nov 2025Complaint
Identified that staff did not provide written 30-day notice to the resident's responsible party about a room change.
Type B87468.2(a)(16)(a)
26 Sept 2025Complaint
26 Sept 2025Complaint
Found that staff did not safeguard residents' medications and did not administer medications as prescribed.
Type B87465(h)(2)
Type B87468.2(a)(4)
16 Sept 2025Complaint
16 Sept 2025Complaint
Investigated allegations that staff did not provide timely assistance to a resident and that call buttons were in disrepair.
Type B87307(d)(2)(d)
21 Aug 2025Inspection
21 Aug 2025Inspection
Identified hot water at 126.1°F exceeded the allowed range, creating an immediate safety risk for residents.
04 Aug 2025Complaint
04 Aug 2025Complaint
Investigated a medication administration concern and reviewed related records. No new deficiencies were identified in this visit.
Type B87465(a)
01 Aug 2025Inspection
01 Aug 2025Inspection
Investigated an incident in which a resident alleged that another resident hurt them; found no evidence supporting the allegation; the resident's needs and services plan was updated, and residents continue to live together by choice.
01 Jul 2025Inspection
01 Jul 2025Inspection
Identified a memory care resident eloped because the door did not fully close behind staff; the incident was not reported within 24 hours.
01 Jul 2025Inspection
01 Jul 2025Inspection
Investigated an amended complaint and found no deficiencies cited.
04 Jun 2025Inspection
04 Jun 2025Inspection
Observed overall compliance with health and safety standards; no deficiencies cited.
29 May 2025Complaint
29 May 2025Complaint
Identified deficiencies in medication administration, call button reliability, and incident reporting, with care plan noncompliance and observed disrepair affecting resident safety.
Type B87211(a)(a)
Type B87307(d)(2)(d)
Type B87465(a)(a)
29 May 2025Complaint
29 May 2025Complaint
Investigated a complaint that a resident lacked hot water; hot water was unavailable in one resident's bathroom for several months, but a new boiler system was installed and hot water was restored.
Type A87303(e)(2)(e)
14 May 2025Complaint
14 May 2025Complaint
Found several deficiencies: the premises were in disrepair and safety systems faulty. Care plans were not consistently followed, incident reports were not reliably submitted, and medication administration issues occurred.
Type B87307(d)(2)(d)
Type B87211(a)(a)
Type B87465(a)(a)
Type B87463(f)(f)
20 Feb 2025Inspection
20 Feb 2025Inspection
Hot water temperatures in some bathrooms were measured as high as 133.6 F, exceeding the required range and posing an immediate safety risk. Six staff files reviewed showed no current first aid training.
Type A87303(e)(2)
Type B87411(c)(1)
13 Jan 2025Complaint
13 Jan 2025Complaint
Investigated an allegation that staff did not accord residents' privacy while in care and stole items; found insufficient evidence to prove the allegation.
19 Aug 2024Inspection
19 Aug 2024Inspection
Found that a resident's belongings were stolen by a staff member on 7/16/2024; the staff member was terminated.
19 Aug 2024Inspection
19 Aug 2024Inspection
Investigated an incident in which a resident climbed walls outside, entered neighboring homes, ran into the street, and jumped on parked cars after moving in.
13 Jun 2024Complaint
13 Jun 2024Complaint
Found that a shampoo machine blocked a fire exit in the first-floor stairwell behind door 6, with a photo showing the same issue.
Type A87203
27 Mar 2024Inspection
27 Mar 2024Inspection
Identified that a staff member pushed a memory-care resident, resulting in no injuries and the resident not recalling the event.
Type B1569.269(a)(10)
27 Mar 2024Inspection
27 Mar 2024Inspection
Identified deficiencies included a bedridden designation for a resident in a non-approved bedridden room, and missing health screenings/TB results and first aid training documentation for several staff.
Type A87202(a)(2)
Type B87411(f)
Type B87411(c)(1)
28 Feb 2024Inspection
28 Feb 2024Inspection
Observed that the required annual assessment was incomplete and would be completed on a future unannounced visit.
28 Feb 2024Inspection
28 Feb 2024Inspection
Identified that on 02/02/2024 a team member allegedly pushed a memory care resident; there were no injuries, and the alleged abuser was terminated on 02/12/2024, with an investigation ongoing.
17 Jan 2024Inspection
17 Jan 2024Inspection
Investigated a case where a resident wandered off and was found in the parking lot. The physician's report indicated the resident could leave unassisted.
20 Oct 2023Inspection
20 Oct 2023Inspection
Identified that the census exceeded the approved fire clearance capacity, resulting in an immediate civil penalty.
Type A87202(a)
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated the allegation of disrepair and malodor.
20 Jul 2023Complaint
20 Jul 2023Complaint
Identified that a physician-prescribed gluten- and lactose-free diet was not provided.
Type B87555(b)(7)
10 May 2023Complaint
10 May 2023Complaint
Investigated a medication administration issue and staffing concerns. A resident did not receive an OTC medication as ordered for February 2023, while staffing appeared sufficient and residents reported satisfaction with care.
Type A87465(c)(2)
12 Apr 2023Inspection
12 Apr 2023Inspection
Identified a fire safety deficiency because smoke detectors were not monitored by the fire alarm company, creating a safety risk for residents.
Type B87203
12 Apr 2023Complaint
12 Apr 2023Complaint
Identified an allegation that staff did not protect resident meals from contamination. Investigation found a norovirus outbreak and interviews suggested symptoms were not due to food poisoning, with no conclusive evidence to prove or disprove the allegation.
12 Apr 2023Complaint
12 Apr 2023Complaint
Investigated complaint alleging safety concerns and delayed reporting; found no preponderance of evidence to prove the allegations.
15 Mar 2022Complaint
15 Mar 2022Complaint
Observed that main entrance doors were kept locked after hours, requiring residents to call a number to gain entry and causing waits of 15 minutes or more. Also observed that wheelchairs and walkers obstructed dining room passageways, creating tripping hazards for residents and staff.
Type B87468(a)
Type B87307(d)(6)
15 Mar 2022Inspection
15 Mar 2022Inspection
Observed readiness for licensure with safety measures in place and no issues noted.
03 Mar 2022Inspection
03 Mar 2022Inspection
Observed COMP II teleconference where the applicant confirmed understanding of Title 22 requirements, staff qualifications, and program policies.
07 Feb 2022Complaint
07 Feb 2022Complaint
Investigated the allegation that staff did not follow Covid-19 protocols. The findings did not establish a violation by staff.
16 Nov 2021Inspection
16 Nov 2021Inspection
Observed a teleconference COMP II session during which the applicant and administrator reviewed license type, staff qualifications, program policies, and reporting requirements. They demonstrated understanding of Title 22 requirements.
31 Aug 2021Inspection
31 Aug 2021Inspection
Observed infection-control measures in place, including a central screening point, PPE stock, sign-in policy, and routine screening records, with no deficiencies cited.
31 Aug 2021Inspection
31 Aug 2021Inspection
Observed a name change at the front entrance; since the ownership change wasn't complete, the name was to remain until finalization. No deficiencies were cited during the visit.
05 Aug 2020Complaint
05 Aug 2020Complaint
Confirmed non-compliance with the facility's non-smoking policy, leading to resident's eviction. Allegation of illegal eviction was found to be unfounded.
30 Sept 2019Inspection
30 Sept 2019Inspection
Confirmed incident of resident found bleeding on kitchen floor, no deficiencies cited during visit.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Ivy Park at San Ramon. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ivy Park at San Ramon directly. There is no cost for this service. We are compensated by the community you select.
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