I placed my mom here and I'm very pleased - staff and management are caring and responsive, residents are friendly, and the community truly feels like family. There are excellent activities and outings, a robust daily happy hour, chef-driven dining with selectable entrées and tasty desserts, and a secure, clean campus with lovely grounds. Move-in and communication were smooth and supportive; I would recommend this community.
Loved one of resident
Aug 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.08·(145)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.9
Meals
3.5
Amenities
3.9
Value
2.9
Pros
Compassionate and attentive caregiving staff
Engaging activities and memory-care programming
Robust dining/cafeteria service with menu choices
Welcoming social environment and resident engagement
Well-kept interior spaces and attractive decor
Pleasant outdoor areas and secure courtyard
Helpful admissions and marketing personnel
On-site amenities (salon, café, therapy services)
Housekeeping and laundry services
Flexible pricing and billing accommodations
Coordinated rehab and clinical transition support
Responsive emergency and evacuation procedures
Personalized attention from long-tenured staff
Cons
Inconsistent clinical care and medication-management processes
Inconsistent cleanliness and sanitation controls
Pest-control concerns
High staff turnover and understaffing
Billing, refund, and accounting process weaknesses
Variable management accountability and family communication
Inconsistent dining quality and food-handling practices
Gaps in resident supervision and safety monitoring
Maintenance and housekeeping responsiveness variability
Security and access-control limitations
Allegations of theft and financial misconduct
Summary of reviews
The reviews of Brookdale Phillippi Creek present a mixed picture with clear strengths alongside recurring operational weaknesses. Many families and visitors praise the caregiving staff for warmth, compassion, and individualized attention; specific staff and departments (admissions/marketing, activities, dining and certain nursing staff) receive repeated positive mention. The community offers a broad activities program including memory-care engagement and outings, on-site amenities such as a salon and café, and an active social environment that families describe as contributing to resident well-being. The dining/cafeteria service is frequently noted as a strong feature—menu choices, social dining, and several praised culinary staff are consistent positives. Several comments also highlight effective emergency response (for example, evacuation procedures) and coordinated rehab or clinical transitions when services are functioning well.
Contrasting these positives are multiple operational concerns that recur across reviews. Clinical care and medication-management processes are described as inconsistent: communication about medications, medication errors, and delayed clinical responses appear as patterns. Related safety issues include gaps in supervision, delayed assistance with activities of daily living, and variability in resident monitoring. Cleanliness and sanitation controls are uneven; reviewers cite issues ranging from housekeeping frequency to common-area and room-level sanitation, and there are mentions of pest-control concerns. Dining quality and food-handling practices also appear variable: while some praise the food, others cite inconsistent preparation, storage, and service practices. Staffing levels and turnover are frequent themes—periods of understaffing and inexperienced staff are associated with decreased responsiveness and continuity of care.
Management and administrative areas show mixed performance. Several staff members and managers receive positive comments for helpfulness and responsiveness, but there are also repeated concerns about management accountability, slow or unresolved billing and refund processes, and inconsistent communication with families. Financial-process weaknesses include billing errors, charges prior to move-in, and delayed refunds. There are also more serious allegations raised by reviewers, including theft and disputes requiring guardian or attorney involvement and regulatory attention; these items have contributed to some families pursuing external remedies. Maintenance responsiveness and building upkeep are uneven as well: interior decor and some common areas are described as attractive, yet other exterior and maintenance tasks (landscaping, pressure washing, some repair/housekeeping follow-up) are reported as inconsistent.
Overall, prospective residents and families should weigh the facility's strengths—compassionate staff, active engagement programs, appealing interior areas, and solid dining when functioning well—against operational variability in clinical care, cleanliness, staffing, and administrative reliability. Because experiences are polarized, on-site assessment targeted to the family's priorities is recommended: ask for current staffing ratios, medication-management protocols, examples of recent quality-improvement actions, documentation of pest control and sanitation schedules, and written billing/refund policies. Checking recent regulatory findings and speaking with current families about day-to-day consistency can help clarify whether the facility's positive elements are reliably sustained for a given resident.
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Location
Brookdale Phillippi Creek is located at 5501 Swift Rd, Sarasota, FL, 34231.
About Brookdale Phillippi Creek
Brookdale Phillippi Creek offers a range of living options for older adults, including independent living, assisted living, memory care, and skilled nursing, right there on one campus, so folks can move through different levels of care as their needs change, and you'll find cozy, home-like, pet-friendly apartments, many with kitchenettes, along with features like an activity room, art studio, a gym, a library, a movie theater, a fitness center, a salon, a therapy room, and a bistro café. The staff's available all day and night to help with emergencies or support with medication, bathing, dressing, or getting around, and they provide personalized care plans, including support for health conditions like diabetes and high blood pressure, and a registered nurse oversees care coordination through Brookdale HealthPlus. There's a dedicated dining room where the team serves restaurant-style meals, as well as private and communal spaces to gather, and the kitchen staff offers dementia-friendly menus and assistance for those who need help with eating, and you'll find daily activities, special events, clubs, and even cultural programs, plus outside gardens for fresh air and fitness activities. People can join pet therapy programs, enjoy games in the game room, read in the library, try different creative projects in the art studio, and attend religious services on-site, while family members can access elder care support and resources, and the staff fosters a welcoming, respectful community where privacy matters but it's easy to make connections. The building has features for safety, like an emergency alert system, and is close to shopping centers, restaurants, and beaches for outings. Housekeeping and maintenance services are included, and residents with memory challenges receive specialized care, cognitive activities, and support for emotional well-being, and there's skilled nursing and therapy programs if extra help's needed. The apartments and common areas are handicap accessible, Wi-Fi's available, there's onsite parking, and the state holds the required license-AL7102. Brookdale Phillippi Creek has received several awards for its programs and friendliness, and the community uses Brookdale Blogs and signature programs as extra resources. The goal is to help folks maintain their independence and enjoy meaningful daily life, whether living alone or with support.
About Brookdale
Brookdale Phillippi Creek is managed by Brookdale.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Phillippi Creek offers competitive pricing, with rates starting at a cost of $2,795 per month.
Brookdale Phillippi Creek offers assisted living and memory care.
There are 22 photos of Brookdale Phillippi Creek on Mirador.
The full address for this community is 5501 Swift Rd, Sarasota, FL 34231.
No, Brookdale Phillippi Creek does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Florida, the Agency for Health Care Administration (AHCA) licenses assisted living facilities and publishes the results of its standard, complaint, and monitoring inspections.
Identified deficiencies were corrected at the time of the revisit.
05 Mar 2026Complaint
05 Mar 2026Complaint
Investigated a complaint; no deficiencies were found.
15 Jan 2026Complaint
15 Jan 2026Complaint
Identified failures to provide timely assistance with daily living activities and deficiencies in financial record-keeping.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0120FISCAL - FINANCIAL STABILITY
12 Nov 2025Standard
12 Nov 2025Standard
Found a deficiency that was corrected during the survey.
02 Oct 2025Standard
02 Oct 2025Standard
Identified noncompliance with adverse incident reporting requirements, including delays and improper electronic submissions across multiple care settings.
07 Aug 2025Standard
07 Aug 2025Standard
Identified delays in submitting required adverse incident reports electronically within the mandated timeframes.
Identified failure to submit timely adverse incident reports electronically, including the required 1-day and 15-day timeframes for at least one resident.
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3CZ821REPORTING REQUIREMENTS; ELECTRONIC SUBMISSION
13 May 2024Standard
13 May 2024Standard
Found no new deficiencies after a follow-up review, and previous deficiencies were corrected.
19 Mar 2024Standard
19 Mar 2024Standard
Identified failures to report initial employment to the background screening clearinghouse and to add staff to the AHCA roster within the required time frame.
25 Jan 2024Standard
25 Jan 2024Standard
Identified deficiencies in elopement safety, medication management, staff training, and dietary planning.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0032RESIDENT CARE - ELOPEMENT STANDARDS
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0086TRAINING - ADRD
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
CZ814BACKGROUND SCREENING CLEARINGHOUSE
24 Aug 2022Complaint
24 Aug 2022Complaint
Investigated an unannounced emergency power plan monitoring and two complaint surveys, and found no deficiencies.
CZ000INITIAL COMMENTS
24 Aug 2022Complaint
24 Aug 2022Complaint
Identified an unannounced follow-up visit conducted on 8/24/22 in Florida; the prior deficiencies were corrected and no new deficiencies were identified.
CZ000INITIAL COMMENTS
29 Mar 2022Complaint
29 Mar 2022Complaint
Identified violations involving failure to report adverse incidents timely and incomplete incident investigations for residents who were injured.
29 Mar 2022Complaint
29 Mar 2022Complaint
Identified two complaints from an unannounced survey on 3/29/22 that were upheld.
13 Oct 2021Complaint
13 Oct 2021Complaint
Identified failures to timely report adverse incidents and to maintain required supervision documentation.
13 Oct 2021Standard
13 Oct 2021Standard
Found that a follow-up visit confirmed all deficiencies from the prior assessment were corrected.
13 Oct 2021Complaint
13 Oct 2021Complaint
Concluded that all deficiencies from prior complaints were corrected.
13 Oct 2021Complaint
13 Oct 2021Complaint
Conducted an unannounced complaint survey; no deficiencies were found.
27 Apr 2021Complaint
27 Apr 2021Complaint
Investigated an unannounced focused infection control and complaint review in Sarasota, Florida, covering multiple complaints; no deficiencies were found.
25 Mar 2021Standard
25 Mar 2021Standard
Identified multiple deficiencies concerning resident rights, medication handling, staff training, dietary standards, and living arrangements.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0086TRAINING - ADRD
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
25 Mar 2021Complaint
25 Mar 2021Complaint
Identified a deficiency in providing toileting supervision and care to residents, especially in the memory care unit.
25 Mar 2021Complaint
25 Mar 2021Complaint
Identified deficiencies in supervision and risk management, including inadequate resident monitoring and adverse incident reporting.
01 Feb 2021Complaint
01 Feb 2021Complaint
Identified deficiencies in supervision and in documenting and reporting adverse incidents, with multiple notes about insufficient risk management and post‑incident evaluation.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
23 Apr 2020Complaint
23 Apr 2020Complaint
Observed a follow-up desk review showed the deficiency was corrected as of 3/12/20.
23 Apr 2020Complaint
23 Apr 2020Complaint
Observed that deficiencies were corrected after a desk-review follow-up, with corrections complete by 3/12/20.
27 Feb 2020Complaint
27 Feb 2020Complaint
Identified deficiencies in medication self-administration practices and improper handling of pills during supervision.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
27 Feb 2020Complaint
27 Feb 2020Complaint
Identified deficiencies in staff background screening recordkeeping and in care routines, including toileting and hygiene, observed in the memory care unit.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
27 Feb 2020Complaint
27 Feb 2020Complaint
Identified deficiencies in continued residency criteria, medication storage/disposal, and the safety/maintenance of the living environment.
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
20 Dec 2019Complaint
20 Dec 2019Complaint
Identified deficiencies in medication handling and resident assistance, including inadequate supervision and labeling and issues with self-administration.
Class 2A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
10 Dec 2019Complaint
10 Dec 2019Complaint
Identified deficiencies in admission criteria and health assessments that could affect whether residents meet residency requirements.
Class 3A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0010ADMISSIONS - CONTINUED RESIDENCY
Class 3A0053MEDICATION - ADMINISTRATION
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0152PHYSICAL PLANT - SAFE LIVING ENVIRON/OTHER
03 Jul 2019Monitor
03 Jul 2019Monitor
Found an unannounced revisit, the previous deficiency was corrected, and no new deficiencies were identified.
19 Apr 2019Monitor
19 Apr 2019Monitor
Identified noncompliance with the emergency power plan requirements due to lack of evidence of implementation and use of a regulatory variance.
Class 3A0200EMERGENCY ENVIRONMENTAL CONTROL
19 Apr 2019Complaint
19 Apr 2019Complaint
Identified an unannounced complaint survey conducted in Florida; the complaint was unsubstantiated and no deficiencies related to it were found.
17 Sept 2018Standard
17 Sept 2018Standard
Concluded no new deficiencies were identified after a follow-up visit. Prior deficiencies were corrected.
03 Jul 2018Standard
03 Jul 2018Standard
Identified several deficiencies: improper medication administration, missing staff and resident records, and inadequate food service standards.
Class 3A0050MEDICATION - SELF ADMINISTERED MEDICATIONS
Class 3A0078STAFFING STANDARDS - STAFF
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0150PHYSICAL PLANT - NEW FACILITIES
Class 3A0161RECORDS - STAFF
Class 3A0162RECORDS - RESIDENT
24 Oct 2017Complaint
24 Oct 2017Complaint
Found an unannounced revisit occurred and no new deficiencies were identified. The previous deficiency was corrected.
24 Oct 2017Complaint
24 Oct 2017Complaint
Concluded that no new deficiencies were identified after an unannounced follow-up visit on 10/24/2017.
13 Jun 2017Complaint
13 Jun 2017Complaint
Identified missed medication doses not reported to physicians or legal representatives, and missing adverse incident reports.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
13 Jun 2017Complaint
13 Jun 2017Complaint
Identified a deficiency for failing to respond to repeated complaints about obtaining medications for a resident.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
09 May 2017Complaint
09 May 2017Complaint
Identified deficiencies related to supervision and adverse incident reporting, including failure to notify a physician about a change in condition and failure to document and report an incident.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
15 Feb 2017Standard
15 Feb 2017Standard
Confirmed a desk-review follow-up found deficiencies corrected as of 2/15/17 in response to the Biennial survey.
28 Dec 2016Standard
28 Dec 2016Standard
Identified deficiencies showed residents could not reliably keep personal clothing and belongings, and there were incomplete background screening and training records.
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 4A0091TRAINING - DOCUMENTATION & MONITORING
Class 4CZ814BACKGROUND SCREENING CLEARINGHOUSE
21 Oct 2015Complaint
21 Oct 2015Complaint
Investigated an unannounced complaint survey with two allegations conducted on October 21, 2015 in Sarasota, Florida. No deficiencies were found.
29 Sept 2015Complaint
29 Sept 2015Complaint
Identified one allegation; no citations were issued.
29 Sept 2015Complaint
29 Sept 2015Complaint
Confirmed corrections of deficiencies previously reported after a follow‑up visit.
27 Jul 2015Complaint
27 Jul 2015Complaint
Identified deficiencies in supervision and medication administration.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0056MEDICATION - LABELING AND ORDERS
Class 3A0165RISK MGMT & QA; ADVERSE INCIDENT REPORT
02 Oct 2014Standard
02 Oct 2014Standard
Observed an unannounced follow-up found all previously cited deficiencies corrected and no deficiencies identified at the time of the survey.
07 Aug 2014Standard
07 Aug 2014Standard
Identified multiple deficiencies in supervision, resident care, staffing standards, training, and dietary services.
Class 3A0025RESIDENT CARE - SUPERVISION
Class 3A0028RESIDENT CARE - ACTIVITIES OF DAILY LIVING
Class 3A0030RESIDENT CARE - RIGHTS & FACILITY PROCEDURES
Class 3A0052MEDICATION - ASSISTANCE WITH SELF-ADMIN
Class 3A0076DO NOT RESUSCITATE ORDERS (DNROS)
Class 3A0079STAFFING STANDARDS - LEVELS
Class 3A0081TRAINING - STAFF IN-SERVICE
Class 3A0082TRAINING - HIV/AIDS
Class 3A0083TRAINING - FIRST AID AND CPR
Class 3A0086TRAINING - ADRD
Class 3A0090TRAINING - DO NOT RESUSCITATE ORDERS
Class 3A0091TRAINING - DOCUMENTATION & MONITORING
Class 3A0093FOOD SERVICE - DIETARY STANDARDS
Class 3A0151PHYSICAL PLANT - EXISTING FACILITIES
25 Mar 2014Complaint
25 Mar 2014Complaint
Completed a complaint survey in March 2014 for a Sarasota area senior care residence and found no deficiencies identified.
03 Jul 2013Complaint
03 Jul 2013Complaint
Investigated a complaint; three allegations were unsubstantiated.
04 Mar 2013Complaint
04 Mar 2013Complaint
Found three allegations in the complaint and no citations were issued.
15 Nov 2012Standard
15 Nov 2012Standard
Identified the follow-up actions; previously cited deficiencies were cleared and no other deficiencies were noted.
12 Sept 2012Standard
12 Sept 2012Standard
Identified deficiencies in medication management, including an inaccurate Medication Observation Record for a resident and improper handling and documentation of over-the-counter medications.
Class 3A0054MEDICATION - RECORDS
Class 3A0057MEDICATION - OVER THE COUNTER (OTC) PRODUCTS
12 Sept 2012Complaint
12 Sept 2012Complaint
Found no deficiencies.
24 Jul 2012Complaint
24 Jul 2012Complaint
Identified deficiencies in supervision and transfer oversight, with documentation gaps for a resident’s care levels and safety.
Class 2A0025RESIDENT CARE - SUPERVISION
24 Jul 2012Standard
24 Jul 2012Standard
Identified deficiencies in health assessments and in medication management, including storage and administration practices. Gaps were found in required documentation and staff training related to medications.
Class 4A0008ADMISSIONS - HEALTH ASSESSMENT
Class 3A0055MEDICATION - STORAGE AND DISPOSAL
Class 3A0084TRAINING - ASSIS SELF-ADMIN MEDS & MED MGMT
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Brookdale Phillippi Creek. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Phillippi Creek directly. There is no cost for this service. We are compensated by the community you select.
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