I moved my dad here and we've had a very good experience - the staff are genuinely caring and attentive (special thanks to Darcy, Ronda and Misti), nurses are cheerful, and communication and move-in logistics were seamless. The facility is clean, bright and updated with generous rooms, lovely gardens and a real community feel; meals are flavorful and there are daily activities and outings. I'm grateful for the helpful, professional team and would highly recommend this welcoming place.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.79·(33)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.5
Meals
4.3
Amenities
4.5
Value
4.0
Pros
Attentive, compassionate nursing staff
Supportive case management and move-in logistics
Clean, well-maintained interior and common areas
Access to landscaped gardens, courtyard, and outdoor spaces
High-quality, flavorful meals with menu flexibility
Spacious apartment layouts in many units
Timely maintenance and upkeep
Visible safety and security measures
Regular hydration rounds/rolling hydration cart
Daily activities with dedicated activities director
Frequent outings and transportation services
Live music, themed events, and special programs
Active resident council and community engagement
Chef responsiveness to menu suggestions
Ongoing property beautification and homelike décor
Resources for medical and daily-living needs
Pet-friendly community
Laundry and housekeeping support
Cons
Staff conduct and external caregiver access controls
Staffing instability and variable shift continuity
Higher-than-average cost of care
Smaller apartment sizes in some unit types
Limited availability and waitlist pressures
Gaps in management of complex behavioral or mental-health needs
Summary of reviews
Overall impression: Brookdale Ontario is consistently described as a clean, welcoming community with a strong emphasis on resident engagement and hospitality. Many families praise the nursing and care teams as attentive and compassionate, and the facility’s communal spaces — gardens, courtyards, and a homelike interior — are frequently highlighted as strengths. Dining, activities, and move-in logistics receive repeated positive mention, creating a sense of a well-rounded assisted-living environment for prospective residents.
Care and staff: Reviewers commonly describe nursing and care staff as caring and competent, with several families noting helpful case management and above-and-beyond support during move-in. Communication with staff and responsiveness to clinical needs are generally described as strengths. That said, reviewers also describe staffing disruptions (including turnover following COVID) and long shift patterns; these suggest variability in staffing continuity at times. A small number of reviewers described an incident involving caregiver conduct and law-enforcement involvement, which raises concerns about staff conduct policies and controls for external caregivers. Prospective families should ask about staff screening, professional-boundary protocols, and incident-management procedures.
Dining: The food program is consistently praised for quality and flavor. Multiple reviewers note a responsive chef, menu flexibility, generous portions, and a dining-room emphasis that supports social mealtimes. Meal variety and chef responsiveness to resident preferences are cited as positive differentiators for families who value culinary choices and dining experience.
Activities and community life: Brookdale Ontario appears to offer a robust activities calendar, including daily programming, live music, themed events, craft spaces, games (e.g., bingo, pinochle), gardening opportunities, and regular outings supported by a transportation van. An active activities director and resident council contribute to a community-oriented atmosphere. The property’s gardens, rose garden, and outdoor project spaces are recurring highlights that reinforce a social, engaged setting.
Facilities and amenities: The physical plant is described as clean, bright, and well cared for, with ongoing beautification projects and timely maintenance responses. Unit size varies by floor plan — many reviewers praise generous rooms, while others describe smaller apartments in certain unit types — so space expectations should be confirmed during tours. Visible safety features and hydration rounds are noted as operational positives.
Management and operational patterns: Administrative interactions (billing, tours, admissions) are generally portrayed as responsive and helpful. However, reviewers indicate several operational limitations: higher-than-average costs, limited availability/waitlists, and periodic staffing instability. Additionally, there are suggestions of gaps in handling residents with complex behavioral or mental-health needs. Prospective residents and families may wish to inquire directly about pricing structure and fee transparency, current staffing levels and turnover, clinical protocols for behavioral-health cases, and policies governing external caregivers and incident reporting.
Bottom line: Brookdale Ontario presents as a well-maintained, activity-rich assisted-living community with strong praise for its care teams, food program, and outdoor amenities. The most important due-diligence topics for families are staffing consistency, how the community manages complex behavioral-health situations and external caregiver access, apartment-size options, and current availability and costs. Asking specific questions about these operational areas during a tour or meeting with management will help align expectations with the facility’s services.
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Location
Brookdale Ontario is located at 1372 SW 8th Ave, Ontario, OR, 97914.
About Brookdale Ontario
Brookdale Ontario sits in Ontario, OR, and is part of the largest senior living network in the country, with almost 700 communities and over 60,000 residents nationwide, so there's a sense of stability, and folks over there always try to keep things straightforward for everyone. The place has 54 cozy studio and one-bedroom apartments, offering comfort without too much fuss, and there are a total of 82 beds in the facility. All the staff are friendly, skilled, fully vaccinated against Covid-19, and ready to help day or night, twenty-four seven, with simple things like medication, meals, hygiene, bathing, and grooming. Brookdale Ontario does assisted living mainly, with extra choices for those needing more help, including hospice, skilled nursing, memory care in the Sunset Villa Memory Care Facility, at-home care, and even support for folks with Alzheimer's or other dementias, where the idea is to keep things clear and minimize confusion or wandering.
There's complimentary transportation for residents, which comes in handy for running errands or attending local activities and devotional services offsite, while staff stick to tailored care plans that leave room for independence and resident choice. Meals are provided in a shared dining space, and there are common indoor areas for everyone to enjoy, including places where pets are welcome, which is nice for people who want animal company. The place offers a packed schedule of educational, social, and entertainment programs, plus internet access, Wi-Fi, and amenities to help folks stay active and social. Awards like "Best Meals and Dining" and "Best Activities in Senior Living" tell you that the meals and activities get a bit of attention, though nobody's saying everything's perfect.
Brookdale Ontario is associated with the "A Place for Mom" network, so their license gets reviewed and verified twice yearly, which is good if you're wanting extra peace of mind. The staff get full training, speak multiple languages, and respond to emergencies at all hours, and the systems in place-like AI care planning, note translation, and virtual activities-are there to help care workers stay on top of each resident's needs, and lighten their load so they can focus on people instead of paperwork. The facility has special features like health and wellness articles, a caregiver recognition program, and a monthly community newsletter to keep everyone connected, along with tools for easy billing, insurance help, and family engagement so family can keep up with what their loved ones are doing. Brookdale Ontario is part of Trinity Health, which brings in extra healthcare options and connections, like general counseling, family planning clinics, Medicare resources, and classes and events to support daily life. Residents can count on digital signage for up-to-date schedules and menus, and the care team uses business and administrative tools to keep things in order, from smart invoicing to tracking real-time attendance at activities. The whole place is set up with safety and comfort in mind, including handicap accessible features and plenty of comfortable spaces to gather. The community wants residents to keep their independence, make friends, and feel at home, with care matched to each person's needs.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Ontario offers competitive pricing, with rates starting at a cost of $4,839 per month.
Brookdale Ontario offers independent living and assisted living.
There are 11 photos of Brookdale Ontario on Mirador.
The full address for this community is 1372 SW 8th Ave, Ontario, OR 97914.
No, Brookdale Ontario does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Systems: Medication Administration
Deficiency—Acuity-Based Staffing Tool
Deficiency—Staffing Requirements and Training – Pre-Serv
Deficiency—Annual and Biennial Inservice For All Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Fire and Life Safety: Training For Residents
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—General Building Exterior
Deficiency—Doors, Walls, Elevators, Odors
Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable
09 Feb 2024Inspection
09 Feb 2024Inspection
Investigated allegations of improper medication administration and found violations of resident rights and care standards.
Licensing—Failed to administer medication as ordered
20 Dec 2023Inspection
20 Dec 2023Inspection
Investigated found a failure to provide a safe medication administration system. The wrong amount of medication was given, causing discomfort to the resident.
Licensing—Failed to provide a safe medication administration system
01 Aug 2023Licensure
01 Aug 2023Licensure
Found sanitation deficiencies in the kitchen, including lack of temperature monitoring and dirty equipment and surfaces. The issues were observed during the visit and acknowledged by staff.
Investigated a failure to submit timely staffing documentation and to report weekly vaccination data for residents and staff; a licensing violation was cited with a fine assessed.
Licensing—Failed to submit timely or adequate staffing documentation
01 Jan 2023Inspection
01 Jan 2023Inspection
Found a licensing violation for failing to submit timely or adequate staffing documentation, including weekly vaccination reporting. A $7,500 fine was assessed.
Licensing—Failed to submit timely or adequate staffing documentation
24 Oct 2022Licensure
24 Oct 2022Licensure
Found deficiencies in kitchen cleanliness and repair during the initial visit; follow-up determined substantial compliance.
Found failure to submit timely or adequate staffing documentation and weekly reporting of vaccination data for residents and staff to the proper authority.
Licensing—Failed to submit timely or adequate staffing documentation
01 Aug 2022Inspection
01 Aug 2022Inspection
Found failure to submit timely weekly reporting of vaccinated individuals, residents, and staff, resulting in a $7,500 fine.
Licensing—Failed to submit timely or adequate staffing documentation
02 May 2022Inspection
02 May 2022Inspection
Found a failure to submit weekly reporting of vaccinated individuals, residents and staff to the proper authority for 30 days.
Licensing—Failed to submit timely or adequate staffing documentation
09 Apr 2022Inspection
09 Apr 2022Inspection
Found deficiencies in the medication administration system that resulted in a resident receiving another resident's medication, placing them at risk of serious harm. The deficiencies were substantiated.
Licensing—Failed to provide a safe medication administration system
18 Nov 2021Inspection
18 Nov 2021Inspection
Investigated and determined that a resident was not protected from financial exploitation due to theft of narcotic pain medication by an alleged perpetrator.
Licensing—Failed to protect resident from financial exploitation
01 Nov 2021Inspection
01 Nov 2021Inspection
Investigated an allegation of financial exploitation and medication theft; found that a staff member stole narcotics from a resident and protections against theft were inadequate.
Licensing—Failed to protect resident from financial exploitation
01 Oct 2021Inspection
01 Oct 2021Inspection
Investigated a failure to follow a care plan during a two-person transfer, resulting in a resident being found about an hour later. Found violations of resident rights and care plan noncompliance constituting neglect and abuse.
Licensing—Failed to follow care plan
24 Sept 2021Abuse: Neglect
24 Sept 2021Abuse: Neglect
Found a violation of safe medication administration resulting in an abuse/neglect finding and a $500 fine.
Abuse—Failed to provide a safe medication administration system
26 Jul 2021Validation
26 Jul 2021Validation
Identified multiple deficiencies across resident safety, service planning, medication management, food sanitation, and staff training. Violations were identified.
Deficiency—Comment
Deficiency—Resident Rights and Protection - General
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Systems: Tracking Control Substances
Deficiency—Systems: Treatment Orders
Deficiency—Systems: Resident Right to Refuse
Deficiency—Systems: Medication Administration
Deficiency—Systems: Self-Administration of Meds
Deficiency—Annual and Biennial Inservice For All Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Doors, Walls, Elevators, Odors
08 May 2021Inspection
08 May 2021Inspection
Found that a staff member administered medications belonging to two residents to one resident, putting them at risk for harm and violating residents' rights.
Licensing—Failed to provide a safe medication administration system
16 Mar 2021Abuse: Neglect
16 Mar 2021Abuse: Neglect
Investigated found a failure to provide a safe medication administration system, resulting in a resident not receiving scheduled pain medication.
Abuse—Failed to provide a safe medication administration system
10 Dec 2020Abuse: Neglect
10 Dec 2020Abuse: Neglect
Investigated a complaint and identified a failure to provide a safe medication administration system, resulting in missed pain relievers and unnecessary discomfort.
Abuse—Failed to provide a safe medication administration system
20 Sept 2020Abuse: Neglect
20 Sept 2020Abuse: Neglect
Investigated and found a failure to provide a safe medication administration system, leading to significant pain for a resident.
Abuse—Failed to provide a safe medication administration system
11 Aug 2020Abuse: Neglect
11 Aug 2020Abuse: Neglect
Found a failure to provide a safe medication administration system that left a resident in pain and distressed. A $500 fine was assessed.
Abuse—Failed to provide a safe medication administration system
26 Mar 2020Inspection
26 Mar 2020Inspection
Found a violation of medication administration as ordered.
Licensing—Failed to administer medication as ordered
27 Feb 2020Inspection
27 Feb 2020Inspection
Determined that medication orders were not carried out as prescribed.
Licensing—Failed to administer medication as ordered
08 Nov 2019Inspection
08 Nov 2019Inspection
Investigated the allegation that medication orders were not administered as prescribed. The allegation was confirmed.
Licensing—Failed to administer ordered medication
03 Aug 2019Abuse: Neglect
03 Aug 2019Abuse: Neglect
Investigated an allegation of neglect and found care plan failures that left a resident at risk due to ongoing falls.
Abuse—Failed to follow care plan
04 Jul 2019Abuse: Neglect
04 Jul 2019Abuse: Neglect
Found neglect by allowing medication administration when vitals were outside parameters listed by the medical provider, creating a risk of harm to the individual.
Abuse—Failed to administer medication as ordered
05 Mar 2019Inspection
05 Mar 2019Inspection
Identified a deficiency in the safe medication system after medications were found missing on 2/28/19.
Licensing—Failed to provide a safe medication administration system
15 May 2018Inspection
15 May 2018Inspection
Investigated an allegation of not administering medication as ordered and found a failure to have a safe medication administration system. The allegation of not administering medication as ordered was upheld.
Licensing—Failed to administer medication as ordered
29 Apr 2018Abuse: Verbal/Mental abuse
29 Apr 2018Abuse: Verbal/Mental abuse
Investigated an allegation of verbal/mental abuse and found a failure to maintain a safe and secure environment.
Abuse—Failed to provide safe environment
27 Apr 2018Inspection
27 Apr 2018Inspection
Found a failure to administer medication as ordered and a deficiency in the med administration system, with a fine assessed.
Licensing—Failed to administer medication as ordered
16 Feb 2018Abuse: Neglect
16 Feb 2018Abuse: Neglect
Found deficiencies in providing a safe and secure environment and in timely medical treatment; assessed a $1500 fine.
Abuse—Failed to assure timely medical treatment
16 Feb 2018Inspection
16 Feb 2018Inspection
Investigated the allegation of failure to report potential abuse and found a licensing violation. A $1,000 fine was assessed.
Licensing—Failed to report potential or suspected abuse
25 Jan 2018Inspection
25 Jan 2018Inspection
Investigated an allegation that medication was not available and found a safe environment was not provided.
Licensing—Failed to have medication available
05 Jan 2018Abuse: Neglect
05 Jan 2018Abuse: Neglect
Found failure to adequately plan care related to falls and to provide a safe environment, with a $2000 fine assessed.
Abuse—Failed to adequately care plan related to falls
05 Jan 2018Inspection
05 Jan 2018Inspection
Investigated the allegation of failing to report potential or suspected abuse and assessed a $750 civil penalty for the cited violations.
Licensing—Failed to report potential or suspected abuse
19 Nov 2017Inspection
19 Nov 2017Inspection
Identified a deficiency in providing a safe environment for a resident. The finding noted that safety was not adequately maintained.
Licensing—Failed to provide safe environment
04 Nov 2017Inspection
04 Nov 2017Inspection
Investigated the allegation and found a failure to provide a secure environment that led to elopement.
Licensing—Failed to provide safe environment
23 Sept 2017Inspection
23 Sept 2017Inspection
Determined that a safe environment was not provided and the licensing violation was substantiated.
Licensing—Failed to provide safe environment
23 Aug 2017Inspection
23 Aug 2017Inspection
Found a safety deficiency due to failure to provide a safe environment.
Licensing—Failed to follow care plan
21 Aug 2017Inspection
21 Aug 2017Inspection
Found a safety and security deficiency due to failure to plan care.
Licensing—Failed to properly plan care
11 Aug 2017Inspection
11 Aug 2017Inspection
Investigated allegations found an unsafe environment that could harm a resident.
Licensing—Failed to assure resident was safe
29 May 2017Inspection
29 May 2017Inspection
Investigated an allegation of failing to administer medication as ordered and found a deficiency in safe medication administration.
Licensing—Failed to administer medication as ordered
29 May 2017Inspection
29 May 2017Inspection
Found a deficiency related to medication administration as ordered and an unsafe environment for a resident.
Licensing—Failed to administer medication as ordered
19 Apr 2017Inspection
19 Apr 2017Inspection
Found no safe medication administration system.
Licensing—Failed to provide a safe medication administration system
03 Nov 2016Abuse: Financial abuse
03 Nov 2016Abuse: Financial abuse
Found a safe environment was not provided; involved a financial abuse allegation.
Abuse—Failed to provide safe environment
20 Oct 2016Inspection
20 Oct 2016Inspection
Identified a deficiency for not posting menus one week in advance.
Licensing—Failed to make facility or resident records accessible
12 Jan 2016Abuse: Neglect
12 Jan 2016Abuse: Neglect
Investigated and found failure to adequately assess a resident when condition changed. Assessed a $400 fine.
Abuse—Failed to intervene when resident's condition changed
04 Dec 2015Abuse: Financial abuse
04 Dec 2015Abuse: Financial abuse
Investigated and found a failure to provide a safe environment to protect resident health and safety.
Abuse—Failed to provide safe environment
04 Nov 2015Abuse: Neglect
04 Nov 2015Abuse: Neglect
Investigated an allegation of neglect regarding toileting and found a failure to provide a safe environment, resulting in injury.
Abuse—Failed to assist with toileting
06 Apr 2015Abuse: Neglect
06 Apr 2015Abuse: Neglect
Investigated and found medication administration was not provided as ordered.
Abuse—Failed to administer medication as ordered
15 Jan 2014Inspection
15 Jan 2014Inspection
Investigated an allegation that resident rights were not protected; found a deficiency in protecting resident rights.
Licensing—Failed to assure resident rights
27 Mar 2013Abuse: Financial abuse
27 Mar 2013Abuse: Financial abuse
Investigated and found violations for failing to protect a resident's belongings from theft.
Abuse—Failed to provide safe environment
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Brookdale Ontario. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Ontario directly. There is no cost for this service. We are compensated by the community you select.
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