Caring, professional, clean, trustworthy community
I placed my mom here and have been very pleased. The team - from leadership to caregivers and the clinical staff - is caring, professional, and truly treats residents like family. The building is clean, cozy, and well-maintained, activities are engaging, and communication is responsive and reassuring. I trust them with my family and recommend touring the community.
Loved one of resident
Aug 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.44·(39)
Overall rating
5
4
3
2
1
Care
4.3
Staff
4.4
Meals
3.4
Amenities
4.2
Value
2.3
Pros
Warm, compassionate staff–resident interactions
Family-like community atmosphere
Engaged and experienced leadership team
On-site nursing and clinical oversight
Clean, well-maintained interior and grounds
Accessible single-story layout
Apartment-style units with kitchenettes and updated finishes
On-site salon and accessible amenities
Varied social programming and life-enrichment activities
Open family communication and regular meetings
Convenient, visitor-friendly location
Responsive community-services coordination and individualized care planning
Cons
Inconsistent meal quality and meal-service continuity
Variable staffing levels and caregiver experience
Gaps in timeliness of clinical-incident response and external transport
Occasional management and customer-service lapses
Resource constraints affecting staffing and services
Inconsistent activity scheduling and resident communication
Variable condition of units and amenities across the building
Rigid contract and deposit/refund practices
Summary of reviews
Overview: Reviews portray Spring Valley Assisted Living as a warm, small-scale community with a strong emphasis on interpersonal connections. Many families highlight a family-like atmosphere, friendly greetings, and staff who treat residents with respect. The physical setting — well-kept grounds, a pleasant lobby, single-story accessibility, and apartment-style units — is regularly described as clean, inviting, and suitably furnished for assisted living.
Care and clinical oversight: Several reviewers praise the clinical team and note on-site nursing coverage and professional clinical oversight. This contributes to a sense of safety for many families and residents. At the same time, reviewers describe variability in caregiver experience and occasional staffing gaps. Those operational weaknesses have been associated with slower-than-expected responses in urgent situations for a subset of families; a few described delays in arranging external transport during clinical events. Prospective families should ask about current nurse coverage, staffing ratios, and emergency-response protocols when evaluating the community.
Staff and management: Leadership and individual staff members receive consistent positive mention — directors and community-services staff are described as engaged, responsive, and approachable. Regular family meetings and individualized communication are strengths. However, reviewers also describe intermittent management and customer-service lapses, and some families perceived decisions (including financial or policy decisions) as inflexible. Staffing turnover and the presence of comparatively inexperienced caregivers were raised as contributing factors to variability in day-to-day experience.
Dining and activities: Social programming is a clear positive: bingo, crafts, card games, life-enrichment events, and on-site amenities such as a salon are commonly noted and help support resident engagement. Activity schedules and communication about programming are sometimes inconsistent, with occasional absence of a visible calendar. Dining receives mixed feedback — many find the food acceptable and note menu customization is available, yet meal quality and service continuity are described as variable, and some families expressed dissatisfaction with meal portioning or delivery practices. Inquiring about current dining leadership, sample menus, and meal delivery options is advisable.
Facilities and amenities: The community’s physical plant is viewed positively overall: updated units, granite counters in some rooms, clean common areas, and landscaped grounds are cited as strengths. Reviewers also note variability between renovated and older units; prospective residents should confirm unit condition and available amenities during a visit. The single-story layout and proximity to local services make the site convenient for visitors.
Notable patterns and recommendations: The dominant pattern is a strong, compassionate caregiving culture supported by engaged leaders, alongside operational variability tied to staffing, budgeting, and occasional management decisions. There are meaningful positives around cleanliness, resident engagement, and clinical presence, but persistent concerns about meal consistency, caregiver experience levels, and incident response timeliness indicate areas to probe further. Prospective residents and families should tour the community, meet nursing leadership, review staffing patterns and emergency procedures, request current activity and dining calendars, and clarify contract and refund policies prior to move-in.
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Location
Spring Valley Assisted Living is located at 770 Harlow Rd, Springfield, OR, 97477.
About Spring Valley Assisted Living
Spring Valley Assisted Living is a welcoming and supportive community nestled in a quiet residential neighborhood of Springfield, Oregon. It offers residents an environment that is both relaxed and lively, with easy access to the bustling attractions, restaurants, shopping, and cultural events in nearby communities like Eugene, Jasper, Coburg, and Irving. The ambiance at Spring Valley is warm and inviting, with a sunlit lobby, comfortable furnishings, and numerous cozy sitting areas throughout the community, fostering a true feeling of home.
The community features a variety of thoughtfully designed senior apartments and studios, each with kitchenettes, full bathrooms, and in some cases, patios offering breathtaking views. The range of floor plans ensures that there is a living arrangement suited to every taste and budget. Beyond the apartments themselves, residents have immediate access to a wealth of amenities and activities, ensuring that comfort, convenience, and engagement are seamlessly integrated into everyday life.
Spring Valley Assisted Living is dedicated to enhancing the independence of its residents, providing a spectrum of support with daily living activities such as dressing, grooming, and medication reminders. The professional team works closely with each resident to tailor schedules and routines based on individual preferences and needs. Care partners and the senior wellness team go above and beyond to help residents discover newfound independence, celebrate individuality, and maintain a fulfilling, maintenance-free lifestyle. Personal touches—whether it’s remembering a favorite TV show, a beloved Willamette Valley Pinot, or preparing for Ducks Game Day with lucky socks—create meaningful experiences that distinguish life at Spring Valley.
The social and wellness opportunities at Spring Valley are plentiful. Residents may enjoy reading or socializing in the library, TV room, or activity area located just off the main entrance. There are daily activities designed to promote physical, social, emotional, and spiritual well-being, with a vibrant events calendar boasting everything from wine tours and shopping trips to Friday socials and themed weekends like the popular Back to the Fifties. For those with a green thumb, the community garden invites residents to cultivate vegetables and flowers, while summer concerts and cultural outings to nearby venues offer enriching experiences outside the community’s grounds.
Mealtimes at Spring Valley Assisted Living are central to the community’s culture, featuring a commitment to fresh, from-scratch, small-batch homestyle cooking. Residents look forward to daily chef specials and the flexibility of the EverDine à la carte menu, which emphasizes choice in what, when, and where to eat. The bright, cheerful dining room, with its park-like views, serves as a gathering place for friends and guests, while a private dining room is available for special occasions, creating lasting memories.
Spring Valley also provides respite care for those needing short-term stays, offering invaluable support for families and caregivers requiring temporary relief or recovery time after medical procedures. The community’s dedication is evident across all teams, including dining, maintenance, and care partners, who work together to ensure an environment where everyone is cared for and valued.
Life at Spring Valley Assisted Living is characterized by the genuine sense of family and empowerment shared by both residents and associates. It’s a place where kindness, enthusiasm, and attentive care are the norm, fostering an uplifting atmosphere where residents can thrive, make new friends, pursue their interests, and enjoy each new day to the fullest.
People often ask...
Spring Valley Assisted Living offers competitive pricing, with rates starting at a cost of $5,963 per month.
Spring Valley Assisted Living offers assisted living.
There are 34 photos of Spring Valley Assisted Living on Mirador.
The full address for this community is 770 Harlow Rd, Springfield, OR 97477.
No, Spring Valley Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Identified multiple food sanitation deficiencies, including dirty ice machines, damaged refrigeration components, improper sanitizer practices, undated or outdated foods, and inadequate hygiene in the kitchen.
Deficiency—Inspections and Investigation: Insp Interval
13 Jun 2025Inspection
13 Jun 2025Inspection
Identified a records-keeping violation for failing to provide required records to the Department upon request.
Licensing—Failed to provide safe environment
07 Jun 2025Abuse: Neglect
07 Jun 2025Abuse: Neglect
Found neglect occurred due to failure to monitor change of condition, contributing to a urinary tract infection and a fall.
Abuse—Failed to provide oversight and monitoring of change of condition
06 Mar 2025Complaint
06 Mar 2025Complaint
Investigated a staffing complaint and found isolated concerns related to staffing requirements, the acuity-based staffing tool, and updates/plans for the tool.
Deficiency—Staffing Requirements and Training: Staffing
Deficiency—Acuity Based Staffing Tool - Abst Time
Deficiency—Acuity Based Staffing Tool - Updates & Plan
06 Mar 2025Kitchen
06 Mar 2025Kitchen
Identified multiple deficiencies in food sanitation and safety practices, including cleanliness, proper food handling, storage dating, and temperature controls.
Investigated a report of financial exploitation involving a staff member who charged services to a resident, borrowed funds, and used the resident's debit card. Found these actions violated resident rights and Oregon Administrative Rules through financial abuse and neglect.
Licensing—Failed to protect resident from financial exploitation
18 Nov 2024Inspection
18 Nov 2024Inspection
Found failure to provide requested records in response to a department request.
Licensing—Failed to cooperate with an investigation
07 Oct 2024Inspection
07 Oct 2024Inspection
Investigated an allegation of verbal abuse; found a staff member's statements violated resident rights and amounted to neglect and emotional abuse.
Licensing—Failed to protect resident from verbal abuse
25 Sept 2024Inspection
25 Sept 2024Inspection
Found insufficient qualified awake direct care staff to meet 24-hour needs, and delayed response to call lights during a choking incident.
Licensing—Failed to staff as indicated by ABST
30 Aug 2024Inspection
30 Aug 2024Inspection
Investigated and found that medication orders were not carried out as prescribed, resulting in a resident not receiving scheduled medication for several days.
Licensing—Failed to provide a safe medication administration system
02 May 2024Inspection
02 May 2024Inspection
Identified deficiencies in ABST accuracy and data alignment with resident rosters and care plans.
Licensing—Failed to use an ABST
18 Dec 2023Licensure
18 Dec 2023Licensure
Found multiple deficiencies in kitchen sanitation and equipment maintenance. Issues included inadequate refrigeration temperatures, equipment mineral buildup, and a missing three-compartment sink.
Investigated a complaint about medication administration and reviewed compliance with applicable regulations.
Deficiency—Systems: Medication Administration
19 Jul 2023Inspection
19 Jul 2023Inspection
Investigated a report of unsafe transportation and an unsafe environment; found failures to secure a wheelchair passenger and a walker, leading to a bruise and discomfort.
Licensing—Failed to provide safe environment
22 Mar 2023Inspection
22 Mar 2023Inspection
Investigated the allegation of failing to provide a safe environment and found that a passenger in a wheelchair was not seat-belted or buckled during transport, risking serious harm.
Licensing—Failed to provide safe environment
22 Mar 2023Inspection
22 Mar 2023Inspection
Found a violation for failing to provide a safe environment, constituting neglect and abuse.
Licensing—Failed to provide safe environment
16 Feb 2023Abuse: Neglect
16 Feb 2023Abuse: Neglect
Investigated an allegation of neglect and abuse for failing to follow the care plan by not trimming toenails, causing pain and discomfort. Assessed a $500 fine.
Abuse—Failed to follow care plan
07 Feb 2023Complaint
07 Feb 2023Complaint
Investigated a complaint about not giving prescribed medications on time and found a deficiency related to delays due to pharmacy issues.
Deficiency—Licensing Complaint Investigation
Deficiency—Systems: Treatment Orders
09 Jan 2023Validation
09 Jan 2023Validation
Identified multiple deficiencies in resident rights, safety precautions, care planning, and medication management during a re licensure review and follow up visit.
Deficiency—Comment
Deficiency—Reasonable Precautions
Deficiency—Resident Rights and Protection - General
Deficiency—Res Hlth Srvc: On- and Off-Site Health Srvc
Deficiency—Systems: Medications and Treatments
Deficiency—Systems: Tracking Control Substances
Deficiency—Systems: Treatment Orders
Deficiency—Systems: Medication Administration
Deficiency—Annual and Biennial Inservice For All Staff
01 Jan 2023Inspection
01 Jan 2023Inspection
Found that a safe medication administration system was not provided, and medications were not administered as ordered, placing residents at risk of harm.
Licensing—Failed to provide a safe medication administration system
27 Dec 2022Licensure
27 Dec 2022Licensure
Found significant deficiencies in kitchen sanitation during the initial visit, with a follow-up finding substantial compliance.
Found that a resident was financially exploited by a staff member and protections to prevent exploitation were inadequate.
Licensing—Failed to protect resident from financial exploitation
13 Dec 2022Inspection
13 Dec 2022Inspection
Investigated and determined that medication orders were not carried out as prescribed.
Licensing—Failed to administer medication as ordered
13 Dec 2022Abuse: Neglect
13 Dec 2022Abuse: Neglect
Identified a failure to protect a resident from financial exploitation, resulting in neglect and abuse, after a piece of jewelry disappeared following a shower.
Abuse—Failed to protect resident from financial exploitation
17 Nov 2022Inspection
17 Nov 2022Inspection
Found that a safe environment was not provided, resulting in an injury to a resident during transportation.
Licensing—Failed to provide safe environment
19 Sept 2022Abuse: Neglect
19 Sept 2022Abuse: Neglect
Investigated and found failures to provide appropriate services and to care plan. The resident woke at night, couldn't find the call pendant, and sustained bruises.
Abuse—Failed to properly plan care
23 Aug 2022Complaint
23 Aug 2022Complaint
Identified deficiencies related to treatment orders and staffing training requirements with potential for moderate harm.
Deficiency—Licensing Complaint Investigation
Deficiency—Systems: Treatment Orders
Deficiency—Staffing Rqmt and Training: Training Rqmts
23 Aug 2022Complaint
23 Aug 2022Complaint
Identified deficiencies related to treatment order compliance with state and local regulations.
Deficiency—Systems: Treatment Orders
05 Aug 2022Inspection
05 Aug 2022Inspection
Found that written, signed orders were not documented in resident records, resulting in medications being given without physician orders.
Licensing—Failed to obtain medication order
05 Aug 2022Inspection
05 Aug 2022Inspection
Cited a licensing violation for failing to maintain written documentation of trainings completed by each employee.
Licensing—Failed to provide inservice
01 Aug 2022Inspection
01 Aug 2022Inspection
Investigated an allegation of failing to administer medication as ordered and found a deficiency in medication administration.
Licensing—Failed to administer medication as ordered
31 Jul 2022Abuse: Neglect
31 Jul 2022Abuse: Neglect
Found a violation of a safe medication administration system that led to a resident not receiving prescribed blood pressure medication, causing high blood pressure.
Abuse—Failed to provide a safe medication administration system
01 Jun 2022Abuse: Neglect
01 Jun 2022Abuse: Neglect
Found that a resident was transferred without a gait belt, causing bruising on both arms, and care plans were not followed.
Abuse—Failed to follow care plan
12 Dec 2021Abuse: Neglect
12 Dec 2021Abuse: Neglect
Investigated a financial exploitation allegation and found a failure to protect a resident's property, constituting abuse.
Abuse—Failed to protect resident from financial exploitation
26 Sept 2021Abuse: Neglect
26 Sept 2021Abuse: Neglect
Found neglect and abuse due to failure to ensure the resident wore the proper pendant, contributing to a fall and injury; a $375 fine was assessed.
Abuse—Failed to properly plan care
30 Oct 2020Abuse: Neglect
30 Oct 2020Abuse: Neglect
Found that there was a failure to provide a safe medication administration system, resulting in neglect and abuse. A $500 fine was assessed.
Abuse—Failed to provide a safe medication administration system
19 Oct 2020Abuse: Neglect
19 Oct 2020Abuse: Neglect
Investigated deficiencies in medication administration safety led to missing and inaccurate blood sugar readings; a $250 fine was assessed.
Abuse—Failed to provide a safe medication administration system
31 May 2019Abuse: Financial abuse
31 May 2019Abuse: Financial abuse
Investigated a financial exploitation allegation and concluded inadequate supervision exposed a resident to financial exploitation, resulting in the loss of a precious stone.
Abuse—Failed to protect resident from financial exploitation
30 Mar 2019Abuse: Neglect
30 Mar 2019Abuse: Neglect
Found a neglect violation for failing to administer medications as ordered, resulting in emotional harm and risk of serious harm.
Abuse—Failed to provide a safe medication administration system
28 Nov 2018Abuse: Sexual abuse
28 Nov 2018Abuse: Sexual abuse
Investigated a sexual abuse allegation and found neglect due to inadequate supervision, with a fine assessed.
Abuse—Failed to protect resident from inappropriate sexual contact
12 Jun 2018Inspection
12 Jun 2018Inspection
Found that resident care equipment wasn't provided or maintained, leaving a resident unable to request help and resulting in a fall on the floor for up to two hours.
Licensing—Failed to provide or maintain resident care equipment
04 Apr 2017Abuse: Financial abuse
04 Apr 2017Abuse: Financial abuse
Investigated and determined the resident was not protected from financial and property theft.
Abuse—Failed to protect resident from financial exploitation
06 Jan 2017Abuse: Financial abuse
06 Jan 2017Abuse: Financial abuse
Investigated a financial abuse allegation and found a failure to protect a resident from theft.
Abuse—Failed to protect resident from financial exploitation
23 May 2016Inspection
23 May 2016Inspection
Investigated and found that appropriate care was not provided to a resident.
Licensing—Failed to provide service
29 Aug 2015Inspection
29 Aug 2015Inspection
Investigated and determined a licensing violation for failing to protect a resident from an inappropriate verbal confrontation.
Licensing—Failed to provide safe environment
28 May 2015Inspection
28 May 2015Inspection
Determined that medical treatment ordered was not provided. A licensing violation was identified.
Licensing—Failed to provide medical treatment as ordered
22 Apr 2015Abuse: Financial abuse
22 Apr 2015Abuse: Financial abuse
Investigated the financial abuse allegation and found a failure to protect a resident's resources from loss.
Abuse—Failed to provide safe environment
12 Apr 2015Abuse: Neglect
12 Apr 2015Abuse: Neglect
Found a failure to provide a safe environment and adequate supervision.
Abuse—Failed to protect resident from inappropriate sexual contact
06 Feb 2015Abuse: Neglect
06 Feb 2015Abuse: Neglect
Found neglect due to failure to administer medication as ordered, with related care deficiencies.
Abuse—Failed to administer medication as ordered
04 Nov 2014Abuse: Financial abuse
04 Nov 2014Abuse: Financial abuse
Determined a safe environment was not provided, leaving a resident at risk of theft.
Abuse—Failed to provide safe environment
29 Sept 2014Abuse: Physical Abuse
29 Sept 2014Abuse: Physical Abuse
Investigated and found that a resident experienced rough treatment and was not adequately protected.
Abuse—Failed to protect resident from rough treatment
26 Jul 2013Abuse: Neglect
26 Jul 2013Abuse: Neglect
Found a failure to assure timely medical treatment by not promptly assessing and intervening for a rash.
Abuse—Failed to assure timely medical treatment
28 Oct 2011Inspection
28 Oct 2011Inspection
Found a deficiency in medication administration. The issue was categorized as a level 2 licensing violation.
Licensing—Failed to administer medication as ordered
22 Nov 2010Abuse: Financial abuse
22 Nov 2010Abuse: Financial abuse
Investigated a complaint and found medications were not protected from theft. Violations related to medication safety were identified.
Abuse—Failed to provide a safe medication administration system
11 Sept 2010Abuse: Neglect
11 Sept 2010Abuse: Neglect
Found a failure to provide a safe environment and an allegation of failing to administer medication as ordered.
Abuse—Failed to administer medication as ordered
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Spring Valley Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Spring Valley Assisted Living directly. There is no cost for this service. We are compensated by the community you select.
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