Overall sentiment across the reviews for Brookfield Assisted Living and Memory Care is predominantly positive with important and recurring caveats. Many reviewers emphasize a warm, homey atmosphere driven by long-tenured, compassionate staff who know residents and families personally. The facility is repeatedly described as clean and well-kept, with excellent housekeeping reported by numerous families. Reviewers frequently praise the small-community feel (several mention a roughly 12-room environment), large comfortable apartments, a pleasant courtyard, and amenities such as cable and internet included. Many families feel the place offers strong value and recommend it; some physicians and reviewers specifically recommended Brookfield as a good choice. Positive operational notes include proactive communication with families, individualized laundry and room customization, medication assistance, assistance with transfers and bathing, and an all-in-one fee structure cited by some as simplifying costs.
Care quality and staff attributes are among the most praised themes. Countless comments highlight caring, attentive employees and management who create a welcoming second-family atmosphere. Staff are described as going out of their way to lift resident spirits; several reviewers call staff "guardian angels" or note residents regaining energy and health under their care. Multiple reviewers credit the activities director and administrator with creating engaging programming and a warm community. Resident engagement is strong in many accounts: daily activities, resident-led exercise programs, outings (including casino trips and dining out), inclusive dining, and opportunities to socialize and build friendships are repeatedly noted.
However, a consistent and significant concern across the reviews is staffing and the facility’s capacity to handle higher-acuity needs. Several reviewers report chronic understaffing or being shorthanded, and some describe staff as under-responsive at times. A number of families state there is no on-site nursing staff or that memory-care staff lack training for residents with advanced dementia; these reports include specific warnings that Brookfield may not be suitable for non-physically capable residents or those requiring higher-level dementia care. There are also mixed accounts about housekeeping consistency — while many praise it, a few reported move-in cleanliness problems and intermittent lapses.
Dining and nutrition receive mixed feedback. Many reviewers praise delicious meals and flexible options (sandwich/hamburger choices, inclusive dining), but a noticeable cluster of reviews criticizes meal quality from a nutritional standpoint: vegetables are reportedly scarce, menus are not always planned by Brookfield, and diabetic or special-diet needs may not be consistently accommodated. Memory care meals in particular are described by some as less appealing. Transportation is generally appreciated for outings, but reviewers also note that vans are not wheelchair accessible, which could limit mobility for some residents.
Management and consistency over time are additional dividing themes. A large portion of comments applaud management for being kind, approachable, and honest during admissions, with families feeling well informed and supported. Conversely, several strong negative reviews describe a decline under new management: allegations include demeaning or verbally abusive behavior toward residents, staff firings over petty issues, diminished activities, and a drop in staffing levels. These reports suggest that guest experience may vary significantly depending on current leadership and staffing stability.
In summary, Brookfield Assisted Living and Memory Care appears to excel as a small, welcoming assisted-living-style community offering personalized attention, strong interpersonal connections, comfortable apartments, and many engaging activities. It is frequently recommended for residents who need assistance with daily living but retain social and mobility capacity. Families considering Brookfield should weigh these strengths against recurring concerns: verify current staffing levels and nurse availability, confirm how the facility handles higher-acuity memory-care needs and special dietary requirements, ask about wheelchair-accessible transportation, and inquire about recent management changes that could affect culture and programming. A site visit, meeting with leadership, and discussions with current families (particularly about recent staffing and management stability) are advisable to ensure fit for a particular loved one’s needs.
