Overall sentiment in the reviews for Concordia Health and Rehab is mixed but points to clear strengths and some serious, recurring concerns. Many reviewers emphasize the facility's strongest asset: the people who work there. Multiple summaries praise caring, warm, and genuine staff, attentive nursing care, strong personal interaction with residents, and thorough answers to questions. The medical leadership is described positively by some (a respected medical director), and administrators are at times credited with good communication and a caring attitude. Several reviewers specifically note that residents are well taken care of and that the facility is clean. Dining is frequently highlighted as a positive, with reviewers calling the meals excellent and noting only a nominal meal fee. Activity offerings and on-site amenities also receive praise — reviewers mention a walking trail, aquarium, bird atrium, outdoor deck, turtles, and many activities that contribute to a stimulating environment for residents.
However, those positive impressions are counterbalanced by a set of significant and sometimes severe criticisms that recur in multiple reviews. A prominent theme is the facility’s physical condition: several reviewers describe Concordia as an older, unattractive, or dingy building. Specific room complaints include dim lighting, water stains on ceilings, and rooms resembling storage spaces. While upgrading is reportedly in progress, this has led to inconsistent room quality during transitions. More troubling are the reports of care-related incidents and management issues. Some reviewers allege medication mismanagement (for example, medications being cut off and an unexplained increase in morphine), failure to supply oxygen when needed, and a hospital transfer after a perceived neglectful episode. These are serious allegations that stand in stark contrast to other reviewers' accounts of attentive nursing and professional care.
Management and staff behavior also appear inconsistent across reviews. Several accounts praise administration for good communication and caring leadership; others describe the administrator as difficult and the director of nursing as defensive or demeaning. There are reports of unprofessional conduct, including a family member being banned and staff behaving in ways perceived as neglectful or unprofessional. At least one reviewer reported that long-term care was refused for a dementia patient in a case involving a VA contract — an issue that raises questions about admission policies, contract limitations, and how dementia cases are handled. These conflicting descriptions suggest variability in how policies are applied and in individual staff interactions.
Patterns emerging from the reviews indicate a polarized experience: many families and residents are highly satisfied, frequently citing staff kindness, good food, cleanliness, and engaging activities; a smaller but vocal group reports serious lapses in facility condition, medication safety, and staff professionalism. The coexistence of strong praise for caregivers and troubling reports about care outcomes and infrastructure suggests that the facility's strengths (compassionate staff, good communication by some leaders, meals, activities) may sometimes be undermined by systemic or episodic problems (building condition, medication management, inconsistent leadership behavior).
For prospective residents and families considering Concordia Health and Rehab, the reviews suggest a cautious but hopeful approach. The facility can offer high-quality interpersonal care and robust activities and dining, which many reviewers value highly. At the same time, it is important to verify specifics during a visit: inspect rooms (including lighting, ceiling condition, and storage), ask about ongoing renovation timelines, request written policies on medication management, oxygen provision, dementia care, and criteria for long-term admission (including any VA contract limitations). Speak directly with current residents and families about recent experiences, and ask the administration how they handle complaints and what steps they have taken in response to the negative incidents described by reviewers. This will provide a clearer picture of whether Concordia’s strengths align with an individual’s or family’s priorities and whether steps are being taken to address the reported concerns.
