Overall sentiment is highly mixed and polarized: reviewers describe both very positive, attentive care experiences and serious instances of neglect, unsafe practices, and poor management. Many families praise the bedside nursing staff and caregivers for being warm, hands-on, and responsive, and several reviews specifically call out “phenomenal” nursing and compassionate end-of-life care. At the same time, a substantial number of reviews recount disturbing lapses in basic care and safety that suggest systemic problems rather than isolated incidents.
Staffing and direct care: A dominant theme is chronic understaffing. Multiple reports describe being short-handed, staff not answering call bells, residents left in urine, and basic needs unmet (not bathed, not brushed teeth, left in same clothes/diaper). These staffing shortages appear tied to neglectful outcomes such as bedsores from not being turned, falls (sometimes linked to items like a water cup placed in a hazardous spot), and severe dehydration. Conversely, several reviewers emphasize that particular nurses and caregivers were attentive and compassionate, indicating wide variability in care quality across shifts or teams.
Safety and clinical care concerns: There are multiple accounts of safety lapses and clinically significant failures: residents with bedsores, missed turning, oxygen machine problems (shrilling machine prompting requests for replacement), unsafe discharges or releases, and at least one report of severe dehydration contributing to a poor outcome. One reviewer mentioned constant pain after surgery and an apparently inadequate medical response. Reports of lost or misplaced residents, falls from bed, and items like broken bed frames or mattress overhang further underline physical safety risks for residents.
Hygiene and facility condition: Reviews conflict regarding cleanliness. Some visitors describe clean, inviting spaces and good meals, while others report strong odors, urine on floors, dried feces in toilets, dirty bathrooms, and overall unsanitary conditions. The building itself is frequently described as older, darker, and cramped, with dingy or dark walls and some construction—conditions that can exacerbate a perception of neglect. These mixed observations suggest cleanliness may depend on staffing, specific units, or times of day.
Administration, communication, and operations: Administrative problems recur in the reviews. Several people call out rude or dishonest management, detestable administrators, and poor front-office organization, including lack of knowledge about Medicare/Medicaid billing. Phone lines and entry processes are described as slow or unresponsive. At the same time, families in some cases report good communication and responsiveness from staff, indicating that administrative and communication quality is inconsistent and may contribute to frustration when it is poor.
Dining, activities, and rehab: Opinions on dining are mixed—some reviewers praise the food as good and enjoyable, while others complain of cold or poor-quality meals. The facility does offer daily activities and social programming, which several residents enjoyed. Rehab services are available, but reviewers note that rehabilitation time is limited (reports of 1–2 hours/day) and that rehab patients are sometimes mixed with long-term residents, which some families find concerning or disruptive.
Patterns and recommendations: The reviews point to a pattern of uneven care—many positive comments about individual staff members and certain departments coexist with serious allegations of neglect and unsafe practices. This inconsistency suggests the facility may be capable of good care but is hampered by staffing shortages, training gaps, management issues, and operational disorganization. Prospective residents and families should strongly consider visiting multiple times and at different times of day, asking specific questions about staffing ratios, fall prevention protocols, hygiene routines (bathing/turning schedules), equipment maintenance, and the administration’s process for handling complaints. Current residents’ families may want to maintain close communication with staff, document concerns promptly, and escalate to oversight authorities if they observe immediate safety or neglect issues.
In summary, Care Manor receives polarized feedback: it can provide compassionate, professional bedside care and engaging programming, yet numerous reports raise serious safety, hygiene, and administrative concerns that merit caution. The most frequently reported risks are understaffing leading to neglect, inconsistent hygiene and cleanliness, and problematic management/communication. If choosing this facility, families should verify current staffing and safety measures, seek references from recent residents, and monitor care closely after admission.
