The reviews for Innisfree Nursing Center are strongly mixed, with many reviewers offering high praise for elements of the facility while others report serious, potentially dangerous problems. Positive comments cluster around cleanliness, compassionate direct-care staff, pleasing physical space, and good food for many residents. Negative comments raise concerns about inconsistent care, clinical safety issues, unprofessional behavior, and poor management communication. Taken together, the reviews paint a picture of a facility that can provide excellent care and a welcoming environment for some residents but where experiences vary widely depending on staff, shift, or unit.
Care quality and clinical safety: Several reviewers describe attentive, knowledgeable CNAs and nursing staff who treat residents with dignity and achieve good outcomes (for example, strong rehab following a stroke). At the same time, other reviewers describe neglect — ignored calls for help, long waits to use a bedpan, reports of lazy CNAs, and an alarming account that call lights were nonfunctional for seven days. There are specific medical-safety concerns: wounds requiring wound vacs with recurrent infections were reported, and there are allegations regarding irregularities around pain medication. These clinical issues (recurrent wound infections, possible medication problems, and delayed responses to needs) are critical red flags for families to investigate directly.
Staff behavior and management: Staff depiction is polarized. Many reviewers call CNAs and other staff “awesome,” compassionate, and personable; administration is described as “phenomenal” by some. Conversely, other reviews report moody or horrible RNs, unprofessional conduct (e.g., nurses eating with mouths full, staff mockery or laughter, a nurse changing clothes in view of residents), and staff appearance/odor concerns (cigarette smell, “stinky” hands). Management is similarly inconsistent in reviewers’ eyes — a few mention responsive, personable administration, while others call out unhelpful or unsympathetic management, even naming a manager (Melissa) as being unsympathetic. There are also reports of poor communication around critical events, including a loved one’s death, which suggests variability in leadership and family engagement.
Facilities, cleanliness, and environment: Many reviewers praise the physical environment: large rooms, wide halls, ongoing renovations, and a generally home-like atmosphere. Housekeeping receives multiple commendations, with some reviewers calling it the cleanest nursing home they have seen. However, a minority report strong odor issues (urine, cigarette smell) and describe the environment as filthy or uncomfortable. The coexistence of very positive and very negative cleanliness reports suggests uneven housekeeping outcomes across units or shifts, or variability over time (possibly influenced by renovations or staffing changes).
Dining and activities: Dining impressions are similarly mixed. Multiple reviewers praise the food — describing meals as wonderful, tailored, and varied, with a daily lunch newsletter and thoughtful options. Others report terrible, cold food, food being dropped on residents’ beds, and poor mealtime handling. Renovations have led to in-room dining for some residents, which at least one reviewer notes. Overall, food service appears to be a strength for many residents, but there are notable, repeated complaints that should be explored in person by prospective families.
Patterns, recommendations, and overall impression: The dominant theme is inconsistency. Positive reviews often emphasize clean facilities, caring frontline staff, good food, and a family-like atmosphere; negative reviews focus on neglect, clinical safety concerns, unprofessional conduct, and ineffective or unsympathetic management. Because experiences vary so widely, prospective residents and families should (1) visit multiple times and at different times of day to observe shift-to-shift variation, (2) ask specific questions about wound care protocols, call-light maintenance, medication management, and infection control, (3) request reference or satisfaction data from administration and clarification about recent incidents and corrective actions, and (4) confirm how management handles family communication during critical events. The reviews suggest Innisfree can provide high-quality, compassionate care for many residents, but the frequency and seriousness of negative reports mean careful, specific vetting is advisable before placement.
