The reviews for Springdale Health and Rehabilitation Center present a highly polarized picture with two dominant and conflicting narratives. A substantial portion of reviewers praise individual staff members, therapists, and administrative personnel by name, describing them as compassionate, skilled, and dedicated. These positive accounts frequently cite successful rehabilitations that enabled discharge home, effective set-up for home healthcare (equipment and training), good communication from social services, and overall respectful treatment across disciplines — from housekeeping to nursing and therapy. Several reviews highlight the therapy wing, on-site physicians and APNs, private hospital-style rooms, engaging activities (including pet visits), flexible room personalization, and reasonably good meals. Specific employees such as Crystal (social services/activities), Jennifer (speech therapist), Art (transport), Mike (maintenance), Cheryl (aide), and Nurse Rob were noted repeatedly for positive interactions and competency, reinforcing that parts of the staff and services perform well and that family members had trust in those caregivers.
Counterbalancing those positive reports are numerous, severe complaints that raise fundamental concerns about safety, cleanliness, clinical oversight, and management. Multiple reviewers describe dirty conditions: urine odors in private rooms, filthy mattresses, mold in bathroom grout, peeling paint, dirt between tiles, food and office clutter, and in one case fecal material found in hallways. More alarming are repeated allegations of serious clinical neglect: patients reportedly left uncleaned for days, a colostomy bag not being changed (resulting in a burst), blackened fingers, missed blood sugar monitoring (risking coma), delayed or inadequate responses that required multiple EMS removals, and claims that life-threatening conditions were not recognized or escalated in time. There are even allegations of hospice mismanagement and a death perceived as resulting from neglect. These accounts are often tied to perceived staffing shortfalls, unresponsive nurse call systems, and poor follow-through on arranging or attending physician appointments. Privacy violations and unprofessional staff conduct (including reported body odor and unacceptable comments to dying patients) further amplify family distress.
A notable pattern is the inconsistency of experience: several reviews state the facility is 'clean' and 'well-run' with attentive staff and good outcomes, while others describe the same facility as a 'dump,' 'run-down,' or 'fire hazard.' This suggests variability across units, shifts, or specific staff teams. Some reviewers specifically praise a therapy wing, social services, and certain long-tenured nurses, while criticizing custodial or general nursing practices elsewhere. Administrative processes are another divided theme: some families appreciated help with insurance and discharge planning, while others alleged unethical billing for unnecessary therapy, denial of services without paperwork, disorganized offices, and a management culture focused on revenue rather than resident welfare.
Communication and family relations are mixed but central in the reviews. Many family members report good communication, being kept informed, and staff who advocate for their loved ones. Conversely, multiple reports claim major communication failures: nurses not reviewing hospital paperwork, miscommunication that jeopardized care, avoidance of families by management, and a lack of empathy when bad outcomes occur. Theft or missing personal belongings was a recurring worry in some reviews, intensifying mistrust. Environmental and operational concerns — such as heat outages in extreme weather, overloaded or unresponsive call systems, and inconsistently provided meals — further contribute to an uneven picture.
In summary, the reviews portray Springdale Health and Rehabilitation Center as a facility with pockets of genuinely excellent, compassionate, and effective care provided by committed individuals and a capable therapy program, juxtaposed against serious systemic problems—especially in cleanliness, clinical vigilance, and management accountability. The variability suggests that outcomes are highly dependent on which staff and unit a resident encounters. Families considering this facility should weigh both sets of narratives: probe for current staffing levels, inspect rooms and hygiene, ask for documentation of care plans and therapy justification, meet the on-duty clinical leadership, and seek references about recent incidents and how management addressed them. The most frequent and significant red flags from these reviews are the reports of neglect and clinical safety failures, poor facility upkeep, and alleged management prioritization of finances, any of which warrant careful, proactive inquiry before placement.
