Overall sentiment is mixed but centers heavily on the quality and character of the staff. Across many reviews, caregivers and therapy teams receive repeated praise: reviewers describe staff as friendly, compassionate, attentive, hands-on, and able to build personal relationships with residents. Several reviewers explicitly credited named staff (e.g., Brittany/Britteny, Keerlie) and the director for effective coordination and daily involvement. Many family members reported that staff went above and beyond, provided peace of mind during admission and rehabilitation, facilitated successful discharges home, and fostered social engagement among residents. The rehabilitation/therapy program is frequently called out as a strength — reviewers credited it with helping residents regain independence or transition to assisted living.
However, these positive reports coexist with many serious and specific negative accounts that create a pattern of inconsistent care. Several reviewers describe hygiene neglect (soiled underwear left on residents, odors of urine and feces) and lapses in basic care such as teeth cleaning and timely pain management. A subset of reports describe alarming safety incidents: one reviewer reported an unattended 24-hour period, another mentioned sepsis and subsequent hospital readmission, and another described a blood clot following a delay in therapy. These incidents suggest variability in clinical oversight and response times that can materially affect resident outcomes.
Food service and dining impressions are highly variable. Some reviewers praised the kitchen and called the food “amazing,” while others described meals as “horrible,” leading to significant weight loss in at least one case. Multiple reviewers noted limited menu variety (an overemphasis on chicken) or running out of items. This inconsistency in dining quality appears tied to staffing, management, or supply issues rather than facility design.
Facility condition and environment are portrayed largely as an older building that is maintained to varying degrees. Many reviewers appreciate the homey touches and ongoing maintenance, calling the facility clean and well kept. Yet other reports cite pest issues (bedbugs, roaches) and theft of personal items with allegedly insufficient investigation, which are serious concerns for resident safety and trust. The Alzheimer’s/dementia unit appears to offer fewer activities than the general unit according to multiple accounts, although security measures and resident supervision are noted positively in some reviews.
Staffing and management create mixed impressions. Numerous reviewers commend teamwork, low turnover, and caring leadership; these accounts emphasize stability and personalized attention. In contrast, other reviewers report understaffing, hateful or rude nurses, poor communication with families, unprofessional handling of concerns (including public social media disputes), and a director who was criticized in some reports while being praised in others. These competing narratives suggest that experiences may differ by unit, shift, individual staff members, or time period — some reviewers even explicitly point out that older/outdated reviews and staff turnover may explain divergent accounts.
Activities and social life are often cited as positives: residents socialize, participate in music, crafts, bingo, and twice-daily activities or exercises, contributing to resident engagement and quality of life. That said, reviewers also noted limited programming specifically in the Alzheimer’s unit and that some residents may be left in beds when staff are stretched thin.
In summary, Westwood Health And Rehab Inc. appears to be a facility with a strong core of dedicated and effective staff and a well-regarded rehab program that has reliably helped many residents. At the same time, there are recurrent, serious concerns about inconsistencies in basic care, hygiene, food service, and safety incidents that cannot be ignored. Prospective residents and families should weigh the frequency of heartfelt endorsements from families and named staff members against the documented reports of neglect, delayed therapy, pest problems, theft, and management issues. If considering Westwood, visiting multiple times (including different shifts), speaking directly with therapy staff and the facility administrator about incident reporting and staffing levels, and requesting recent inspection records would help clarify whether the positive experiences are representative and whether the facility has addressed the more severe problems reported by other families.
