Mirador estimate
    $3,500/month

    Las Villas Del Norte

    1325 Las Villas Way, Escondido, CA, 92026
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Friendly community, inconsistent care quality

    I appreciated the warm, caring staff, lively activities and nice grounds - my loved one felt safe and engaged. But staffing and management were inconsistent: long call-button waits, missed meds/showers, slow maintenance and cleanliness problems cropped up. Dining was frequently bland or short on staples, and memory-care quality varied. It's a friendly, activity-filled community with good value potential, but I wouldn't recommend it until staffing, food service and upkeep improve.

    Pricing

    $3,500+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program
    • Respite program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Spa
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Cafe
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 223 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.5
    • Amenities

      3.8
    • Value

      3.5

    Pros

    • Warm, caring and compassionate staff mentioned frequently
    • Many reviewers praise specific caregivers and nurses by name
    • Extensive, creative and well-attended activities program
    • Strong activities director and visible activity calendar
    • Heated swimming pool and pool-based events (luau, pool parties)
    • Well-kept grounds, gardens, courtyards and outdoor spaces
    • Renovated rooms and recent remodeling in many areas
    • Clean and attractive common areas in many reports
    • Restaurant-style dining rooms and a la carte options
    • Several reviewers praise tasty, chef-prepared and balanced meals
    • Multiple dining choices (salad bar, soup bar, specials) reported
    • Continuum of care available: independent, AL, memory care, SNF
    • 24/7 nursing presence and skilled nursing availability (some units)
    • Priority SNF admission within the facility network (reported)
    • Convenient transportation and occasional mobile physicians
    • Good value/less expensive than many comparable local options
    • Many reviewers say residents are treated with dignity and respect
    • Family communication praised in numerous accounts
    • Friendly and helpful admissions and front-desk staff
    • Housekeeping and weekly apartment cleaning included in many reviews
    • Pet-friendly policy noted by several reviewers
    • Safe/security features reported (keypad doors, wander guard)
    • Large/social dining areas and inviting social spaces (bistros, gazebos)
    • On-site salon and other lifestyle amenities
    • Rehab/therapy and short-term care options mentioned positively
    • Residents and staff form visible social bonds; staff know residents by name
    • Flexible dining hours in some reports and room service availability
    • Many reviewers report improved resident mood, mobility or clinical outcomes
    • Multiple positive reports of hospice being supported with dignity
    • Responsive and helpful executive leadership cited in several reviews

    Cons

    • Inconsistent quality of clinical care across reviews
    • Chronic understaffing and weekend/after-hours shortages
    • High staff turnover in some departments
    • Slow or ineffective maintenance response; long repair delays
    • Repeated reports of missed medication passes or med delivery issues
    • Some reviewers suspected medication mismanagement or diversion
    • Long response times to call pendant / help button (10–30+ minutes)
    • Dining inconsistencies: cold, undercooked or oversalted meals reported
    • Menu items sometimes misrepresented or not available
    • Frequent slow dining service and long waits for meals
    • Shortages in kitchen staples and occasional food running out
    • Extra charges and rising fees (point system, med pass fees, add-ons)
    • Administrative non-responsiveness and inconsistent management follow-up
    • Occasional poor customer service from managers or rude interactions
    • Maintenance/cleanliness issues in some units (mold, drywall dust, dirty windows)
    • Reports of unclean rooms, lost laundry, and poor housekeeping consistency
    • Heating/AC failures and prolonged outages in some hallways/rooms
    • Parking is limited; visitor parking often inadequate
    • Memory care quality mixed: some excellent units, some with safety/cleaning concerns
    • Safety incidents reported (falls, delayed emergency response)
    • Issues with onboarding/orientation and move-in guidance
    • Billing disputes and refund delays after resident death reported
    • Occasional harsh or hospital-like feel in parts of the facility
    • Some families report poor communication about health/condition changes
    • Inconsistent shower schedules and missed personal care tasks
    • Laundry mishandling and missing personal items reported
    • Renovations causing disruption (carpets ripped up, painting) and cost passed to residents
    • Occasional pest issues (ants) reported in a few reviews
    • Bus/transportation breakdowns cancel outings at times
    • Some reviewers say the facility can feel corporate or less home-like
    • Limited parking and no visitor parking in some locations
    • Inconsistency across departments—excellent in some, incompetent in others
    • COVID-related visitation restrictions impacted some families' assessments
    • Some reviewers say memory care residents lacked stimulation or supervision

    Summary review

    Overall sentiment across the reviews for Las Villas Del Norte is mixed but leans toward broadly positive for lifestyle, activities, and many frontline staff, and mixed-to-concerning when it comes to operational consistency, clinical reliability, and management responsiveness. Repeated strengths include an engaged activities program, attractive grounds and renovated spaces, and many individual staff members (caregivers, nurses, admissions, dining servers) who are described as warm, compassionate and attentive. Multiple reviewers report noticeable quality-of-life improvements for their loved ones — increased social engagement, mood improvements, mobility gains, and positive experiences with hospice and therapy services. The community offers a full continuum of care (independent living, assisted living, memory care, skilled nursing), an on-site nurse or 24/7 nursing coverage in some units, transportation services, and amenities like a heated pool, bistro-style dining, salon, and garden spaces that many families find appealing.

    Activities and social life are consistently cited as a major plus: residents have access to a wide variety of programs (exercise, themed parties, pool events, scenic drives, arts and crafts, music, birthdays and holidays, and dementia-family support groups). The activities leadership and engagement model get strong praise, and many reviewers emphasize that staff know residents by name and make an effort to involve them. The dining experience elicits polarized responses: numerous reviewers praise chef-prepared meals, variety, and restaurant-style settings (salad bar, soup bar, a la carte), but an almost equal number report inconsistent execution—long waits, cold or poorly prepared dishes, menu substitutions, shortages of staples, and sudden staffing turnarounds in the kitchen. Several notes about recent hiring of a new executive chef and improvements indicate management awareness of dining issues, but execution appears uneven.

    Facilities receive generally favorable remarks for cleanliness and aesthetic quality in many parts of the campus: remodeled rooms, fresh flooring, bright dining rooms, pleasant courtyards and walkable grounds. However, there are recurring maintenance complaints: slow repair response times, unresolved issues like leaky rooms or poor HVAC in certain hallways, and cosmetic problems (dirty windows, stucco issues). Renovation projects are ongoing in multiple areas and have been disruptive for some residents; reviewers differ on how well these projects are managed and communicated. Parking is a repeatedly mentioned practical concern (limited or no visitor parking, congestion), which may affect family visits.

    Staffing and care quality is the area with the most variability and Yelp-style polarization. Many reviewers describe exemplary, compassionate caregivers and dedicated nurses who go above and beyond; other reviewers report significant care lapses — missed showers, delayed or missed medications, long pendant/call-response times, poorly managed transfers between levels of care, lost or mishandled laundry, and cases where family members felt the clinical care was inadequate. Memory care receives both high praise (attentive, safe, compassionate staff, low infection/COVID reports) and strong criticism (insufficient supervision, lack of stimulation, locked-door delays, and isolated safety incidents). Several accounts mention suspected medication management problems, including missed med passes, delayed deliveries to rooms, and even concerns about diversion; while these are not universally reported, they are serious red flags that multiple families mention.

    Management and administration feedback is mixed: some families applaud admissions staff, executive leadership, and communication responsiveness; others report poor follow-up, dismissive or rude management interactions, unmet promises, billing disputes (including refund delays after a resident’s death), and lack of clarity about extra fees and rising costs. Several reviews describe a point-based pricing system and recent rate increases that have been passed to residents; extras such as med-pass charges, one-time fees, or renovation-related assessments were noted and caused dissatisfaction. The combination of rising cost and inconsistent service quality is a recurring concern in family decisions.

    Common operational themes to watch for if considering Las Villas Del Norte: confirm current staffing ratios (especially weekends and memory care), ask for documented clinical oversight (medication administration policies, how they handle med passes and suspected diversion), verify maintenance response times and recent HVAC/AC reliability, review the dining program and sample meals, clarify all fees and potential upcoming rate increases, and confirm visitor/parking arrangements. Many reviewers emphasize that experience depends strongly on which unit, shift, or department a resident is in — some wings and teams are described as exemplary while others are criticized for poor management or staffing problems.

    In summary, Las Villas Del Norte offers many of the appealing amenities, activities, and compassionate frontline staff families seek in a senior-living community, and it can provide very good quality of life and value in many cases. At the same time, prospective residents and families must weigh uneven clinical consistency, staffing shortages, maintenance responsiveness, dining fluctuations, and administrative issues that appear intermittently. A thorough, specific tour with targeted questions about staffing, medication management, maintenance SLAs, dining samples, and billing transparency — plus speaking with current residents and families in the exact unit of interest — is strongly advised to determine whether the community’s strengths align with your loved one’s needs and risk tolerance.

    Location

    Map showing location of Las Villas Del Norte

    About Las Villas Del Norte

    Las Villas Del Norte sits at 1325 Las Villas Way over in Escondido, California, and has been in operation since May 2020 under license number 374604294, serving up to 198 residents with different levels of care. The place accepts residents who qualify for SSI and Financial Assistance, and it's got a licensed nurse on staff, which gives some peace of mind about health concerns. Folks living here might enjoy having a range of services all in one place, since the community offers independent living, assisted living, memory care for adults with dementia, skilled nursing for people needing more medical help, and respite care options for shorter stays. Active Adult/55+ and Continuing Care Retirement Communities are among the unique names used for their care levels, showing they cover just about every stage of senior living and can support clients of the San Diego Regional Center.

    There's a lot to see inside and outside, as the campus has a library, a dining hall with meals prepared by a new chef, a garden, and a courtyard; the front building view and entrance make for a welcoming spot, and the courtyard area gives residents places to get outside or socialize. Apartments come in different floor plans, such as studios, one bedrooms, private suites, and deluxe suites, and independent living apartments are noted to be large and nicely updated. The management team, led by Jolene Farish, keeps the small-town, friendly feel, trying to make the community secure and familiar, with privacy and safety measures in place throughout the site.

    Las Villas Del Norte gets a 3.7 rating from 49 reviews, so experiences seem to vary but folks mention caring staff and a focus on comfort as residents age. The community is managed by Integral Senior Living Management, LLC, and has close ties to healthcare providers, along with an on-site health care center and mobile doctor services, plus daily support for activities like bathing, medication, and personal care for those who need extra help. There's Vibrant Life programming, Elevate Dining, and events designed to keep life interesting and suit different interests, and the social and activity programs are open to resident requests, with family support and education part of their resources. The place tries to provide a safe, clean, and welcoming environment with easy access to help as residents' needs change, offering options to move between care types as needed and covering all the basic comforts seniors often look for in a community as they get older.

    About Integral Senior Living

    Las Villas Del Norte is managed by Integral Senior Living.

    Integral Senior Living (ISL), founded in 2002 and headquartered in Carlsbad, California, has emerged as a leading third-party management company specializing in senior independent living, assisted living, memory care, and new development properties. Managing 58 communities across 15 states including California, Oregon, Washington, Arizona, Utah, Idaho, Colorado, Texas, Oklahoma, Illinois, Tennessee, Alabama, Michigan, Missouri, and Florida, ISL ranks as the 20th largest senior living provider in the United States with annual revenues reaching $750 million.

    In 2023, ISL entered a transformative partnership with Discovery Senior Living through an investment by Lee Equity Partners and Coastwood Senior Housing Partners, creating the nation's fifth-largest senior housing operator. This strategic alliance positioned ISL as Discovery's largest vertically integrated senior living operator, managing over 113 communities within the Discovery family of companies. Together, Discovery Senior Living has become the largest privately held operator in the U.S., with a portfolio of nearly 35,000 units across 350 communities in almost 40 states, supported by more than 17,000 employees.

    ISL's care philosophy centers on fostering dignity and respect for residents while promoting their independence and individuality. Their person-centric approach is exemplified in programs like Generations Memory Care, where individuals are viewed as whole persons first rather than being defined by their conditions. The company delivers meaningful and vibrant life experiences through exceptional amenities, award-winning programs, chef-prepared meals, and expert care. This commitment extends to creating fulfilling work environments for associates, recognizing that employee satisfaction directly impacts resident care quality.

    The company's excellence has earned significant recognition, including 19 communities being named among the Best Senior Living Communities for 2024. Under the leadership of President and CEO Collette Gray, who received the 2025 McKnight's Senior Living Women of Distinction Lifetime Achievement Award and was inducted into the McKnight's Women of Distinction Hall of Honor in 2023, ISL has maintained its position as an industry leader. The partnership with Discovery has proven transformative for operations, enhancing support services, improving employee retention through enhanced benefits, and allowing both companies to leverage best practices while maintaining their unique cultures and programs.

    People often ask...

    State of California Inspection Reports

    71

    Inspections

    9

    Type A Citations

    10

    Type B Citations

    5

    Years of reports

    30 May 2025
    Found no deficiencies cited during an unannounced annual visit. Noted three buildings for independent living, assisted living, and memory care, with clear passageways, secured medications and cleaning supplies, a gated pool, and safety upgrades such as protective covers on memory care fire alarm pull stations and a courtyard gate alarm.
    • § 9058
    16 Apr 2025
    Investigated an incident in which a resident eloped after a fire alarm was pulled; staff conducted a headcount, located the resident about a mile away, and returned them with no injuries after evaluation. Noted a history of elopement and a prior elopement earlier in the month, with four caregivers on duty at the time.
    • § 9058
    • § 87705(e)(5)
    03 Apr 2025
    Found that on 3/30/2025 a resident pulled a fire alarm, which unlocked all exit doors; the courtyard gate, which requires a key and was locked at the time, was later found unsecured. A resident eloped through the courtyard and was returned by law enforcement later that evening, with no injuries observed.
    • § 9058
    • § 87705(e)(5)
    10 Jan 2025
    Investigated the allegation of unsanitary food practices and servers not washing their hands on 1/2/2025; observed gloves worn during service, proper storage of foods, and safe refrigerator/freezer temperatures with no issues noted in the memory care area. Found no preponderance of evidence to prove the allegation; the finding was unsubstantiated.
    12 Dec 2024
    Found ants on a resident and on their bedding in the memory care unit in July 2021, indicating unsafe and unhealthy living conditions. Found that the two other allegations—that staff did not follow cleaning and sanitation protocols when changing bedding, and that a licensee representative spoke inappropriately about death to a reporter—were not supported by the evidence.
    • § 87468.1(a)(2)
    19 Sept 2023
    Investigated allegations that a resident was severely neglected, unsupervised, and that the environment was unsafe and unsanitary. Found evidence including a resident observed in the hallway with dried feces and a former roommate’s mattress stored in the bathroom and later found soiled; staff reported checks about every 30 minutes and that the resident could feed themselves, though some weight loss occurred over time, with the responsible party expressing satisfaction with care.
    21 Oct 2024
    Found residents reported long meal wait times, with some waiting over an hour, though dining observation showed a resident was served lunch six minutes after ordering. Interviews indicated residents and staff generally did not report yelling or rude behavior by staff; one staff member recalled a yelling incident but could not identify the resident, and there was a lack of preponderance of evidence to prove the alleged violations.
    20 Sept 2024
    Found no health or safety concerns after a walk-through with the administrator and resident care director. Observed residents relaxing in rooms and common areas, with functioning utilities, adequate staffing, and sufficient food supply.
    20 Sept 2024
    Found no health or safety concerns during the visit.
    20 Aug 2024
    Identified a housekeeping staffing shortage affecting the Memory Care Unit, with cleaning not performed during a documented shift. Found insufficient evidence to support the allegation that residents became ill from food left out.
    20 Aug 2024
    Confirmed lack of cleanliness in resident bedrooms and bathrooms, with feces observed in multiple areas. Allegation of residents getting sick from food left out could not be substantiated.
    • § 87468.1(a)(2)
    15 Jul 2024
    Found that the hot water and cleanliness allegations were unfounded.
    15 Jul 2024
    Confirmed allegations regarding lack of hot water and cleanliness/sanitization were found to be unfounded after interviews, observations, and record reviews were conducted.
    14 Jun 2024
    Found no health or safety concerns after follow-up on prior concerns; residents were relaxing in rooms and common areas, utilities were functioning, and food supply and staffing appeared adequate.
    14 Jun 2024
    Conducted unannounced case management visit to address concerns identified in previous meeting. No health or safety concerns observed during walkthrough of the facility.
    • § 87470(a)(2)
    22 Apr 2024
    Found three staff did not have the required 12 hours of dementia care training, with six hours overdue before working independently and the remaining six overdue within four weeks; a citation will be issued.
    22 Apr 2024
    Identified deficiencies in staff training records for dementia care.
    12 Apr 2024
    Found no deficiencies after an unannounced annual inspection on 4/12/2024, noting secure medications, proper food storage, functioning safety systems, and clean, accessible spaces across three buildings. Hospice services were in place with a waiver and several residents were receiving hospice care, while residents reported satisfaction with meals and activities.
    12 Apr 2024
    Identified no health and safety concerns during the inspection.
    01 Dec 2023
    Found there was an adequate food supply and residents were provided fluids. Interviews, observations, and records supported that no dehydration occurred, concluding the food-supply allegation and the dehydration allegation were unfounded.
    04 Jan 2024
    Found that the allegation that staff overcharged a resident for care was valid. A clerical error caused a $3,400 overcharge during the resident’s absence from April 17 to July 7, 2023, when a pro-rated credit should have been applied per the admission agreement.
    03 Aug 2023
    Investigated the allegation that staff are not providing resident with a refund. Found the resident was entitled to a pro-rated credit for absences, a refund was issued to the resident but delayed due to the person handling finances; there was no evidence of intentional withholding.
    04 Jan 2024
    Confirmed allegations of overcharging a resident for care during their absence were substantiated during the visit.
    29 Dec 2023
    Found no health or safety issues and no deficiencies observed; rooms had the required furnishings, there was sufficient staff supervision, residents were engaged, and meals and medications were being provided. Found bathing is provided by four caregivers, one nurse, and two med techs on the assisted side, with some residents receiving help about twice weekly and others allowed to refuse baths, with refusals logged.
    29 Dec 2023
    Confirmed no health or safety issues at the facility during the visit. Staff were observed engaging residents in activities, distributing medications, and ensuring rooms had required furnishings.
    01 Dec 2023
    Investigated allegations of food supply inadequacy and lack of fluids resulting in dehydration, found the claims unsupported due to sufficient food and fluids provided.
    • § 1569.626(a)(1)
    05 Oct 2023
    Conducted an unannounced collateral visit, interviewed residents to aid an investigation at another licensed care site, and found no deficiencies.
    05 Oct 2023
    Conducted an unannounced visit to gather information for an investigation at another care home. No issues observed or cited during the visit.
    • § 87507(f)
    03 Aug 2023
    Confirmed that a resident did not receive a refund for overcharged care fees, but was entitled to a pro-rated credit as per their agreement. The facility eventually issued a refund and provided additional credit for any inconvenience caused.
    23 May 2023
    Investigated two allegations: that a resident was pushed from a wheelchair resulting in a shoulder fracture, and that staff neglect after a fall caused a hip fracture; found insufficient evidence to prove either event or neglect, noting the resident could transfer independently at times, staff responded promptly to incidents, and a hospice clinician stated there was no neglect.
    23 May 2023
    Found allegations of resident being pushed out of wheelchair and sustaining a shoulder fracture and neglect resulting in resident falling and sustaining a hip fracture to be unsubstantiated based on lack of evidence.
    16 Feb 2023
    Identified a personal rights violation in which two residents had about four months of mail waiting at the site and not provided to them or their responsible parties, despite staff saying mail should be given to the responsible party during visits by front desk staff.
    16 Feb 2023
    Confirmed mail accumulation for two residents and failure to provide mail to them or their responsible party. Regulations were cited.
    24 Jan 2023
    Investigated three specific allegations: staff did not properly supervise residents; staff did not assist a resident with a CPAP device; and staff did not safeguard a resident’s personal belongings. Found no preponderance of evidence to prove the alleged violations, noting that residents could move about, CPAP assistance was provided but could not prevent removal, and a lost key led to the room not being locked.
    25 Jan 2023
    Identified that on May 14, 2022, a resident’s call button was activated six times, with staff responses of about 35 minutes and 39 minutes. Found insufficient evidence to prove the resident sustained falls due to lack of supervision, that the bathroom door or clothing-change issues violated safety standards, or that medication dispensing deviated from the prescription, with alprazolam doses provided within prescribed limits.
    • § 87468(a)
    25 Jan 2023
    Identified a change in condition after multiple falls in a short period and failure to address it or conduct a reassessment for fall precautions.
    25 Jan 2023
    Confirmed allegations of staff not responding promptly to resident call button, but found no evidence of improper medication dispensing or failure to assist resident with changing clothes.
    24 Jan 2023
    Investigated allegations included inadequate supervision of residents, a lack of assistance with a CPAP machine, and failure to safeguard a resident's belongings; however, insufficient evidence was found to confirm or deny these claims.
    • § 87468.1(a)(15)
    06 Jan 2023
    Found that the allegations of insufficient staffing, insufficient supplies, and inadequate food service were unsubstantiated.
    06 Jan 2023
    Found that staff did not respond to the resident's call for assistance in a timely manner, with delays up to over an hour, did not provide an ADA-compatible room, and did not meet the resident's hygiene needs.
    06 Jan 2023
    Confirmed insufficient staffing was alleged, but interviews with residents and staff found that staffing levels were adequate. Allegations of lack of supplies and expired food were also unsubstantiated based on interviews and observations.
    • §
    16 Nov 2022
    Found that a staff member physically abused a resident, based on interviews with residents and staff and on observed rough handling of residents.
    16 Nov 2022
    Confirmed physical abuse allegations involving residents and staff at the facility.
    • § 87468(a)
    27 Oct 2022
    Investigated allegations that a resident’s bathroom was not kept clean, staff did not meet the resident’s needs (including not providing regular showers), staff did not assist with wearing hearing aids, and personal belongings were not safeguarded. Found insufficient evidence to determine whether these concerns occurred.
    27 Oct 2022
    Confirmed staff did not maintain a clean bathroom for a resident and did not meet their personal needs but did not find evidence that staff did not safeguard the resident's personal property or assist with hearing aids.
    12 Jul 2022
    Found that the allegation that the refrigerator was not maintained in working condition was unfounded. Perishable foods were relocated to other refrigerators, and no changes to the menu occurred.
    12 Jul 2022
    Investigated the allegation that a refrigerator was not working for weeks and food was spoiled; determined the allegation was unfounded since alternative refrigeration arrangements were made.
    • § 87303(a)(1)
    29 Jun 2022
    Found that a stranger gained entry and sexually assaulted three residents on December 3, 2021, due to lapses in supervision and security. Interviews and police records corroborated the accounts.
    • § 87468.2(a)(8)
    29 Jun 2022
    Confirmed allegations of sexual abuse by a stranger at the facility. Identified the suspected abuser and documented instances of inappropriate behavior and lack of security measures.
    24 May 2022
    Investigated a self-reported incident involving a resident who sustained a skin tear on the left forearm, appeared weak and unable to sit up unassisted, with low oxygen saturation that prompted emergency medical services. Two staff were interviewed and relevant records reviewed; no deficiencies were cited, and an exit interview was conducted.
    24 May 2022
    Found infection control measures in place, including PPE, hand hygiene supplies, a designated infection control lead, staff training, and procedures for COVID-19 testing, isolation, and monitoring residents; no deficiencies observed.
    24 May 2022
    Reviewed incident involving a resident with a skin tear and weakness, found no deficiencies during the visit.
    29 Apr 2022
    Found that on 4/24/22 a resident fell in their private room and did not receive timely assistance, with pendant alarms unanswered, 911 contacted by non-staff, and after-hours staff occupied, delaying help until responders arrived.
    • § 87468.2(a)(4)
    29 Apr 2022
    Confirmed that staff did not assist resident from fall in a timely manner.
    • § 87468.1(a)(3)
    22 Mar 2022
    Found a delay in medical evaluation for the resident after the 07/14/21 observation of weakness, with hospital arrival around 2:20 pm on 07/15/21 following a 911 activation. Found no clear evidence that staff failed to answer or return phone calls due to staffing; schedules showed adequate coverage and on-call nursing support.
    22 Mar 2022
    Confirmed lack of timely medical treatment for a resident and unsubstantiated claims of inadequate staffing for phone calls.
    29 Sept 2021
    Identified an incident where a resident left unattended on 09/17/21 and was returned by staff, with the incident self-reported on 09/21/21. After a health and safety check, brief conversations with staff, and an interview with the executive director, no health or safety risks were observed and no deficiencies were cited.
    29 Sept 2021
    Investigated the self-reported death of a resident, conducted a health and safety check, and reviewed the resident's file, noting that further review was needed; no deficiencies were cited and an exit interview with the executive director was conducted.
    29 Sept 2021
    Reviewed resident records and conducted health and safety checks resulted in no deficiencies found during the visit.
    • § 87465(g)
    21 May 2021
    Found infection-control measures aligned with the plan, including universal entry screening, visitor sign-in, hygiene and distancing signage, PPE availability, and a designated visitation area; no deficiencies were observed.
    21 May 2021
    Confirmed compliance with COVID-19 infection control measures during an annual inspection.
    15 Apr 2021
    Found the allegation that a resident was sexually abused while in care not supported by evidence, due to the resident's confusion and health issues, lack of witnesses or physical proof, and inconsistencies in statements.
    15 Apr 2021
    Reviewed allegations of a resident being sexually abused by staff; determined allegations were unsubstantiated due to lack of evidence and inconsistencies in the resident's account, compounded by the resident's medical conditions affecting their perception and memory.
    10 Feb 2021
    Changed capacity from 236 to 198 for 198 elderly residents (112 non-ambulatory, 86 bedridden). No health or safety concerns were found, with clear passageways, hot water at 106.6–109.2°F, ambient 77°F, detectors in place, clean rooms, and locked medications; floor plan matched the current layout, and final approval will be issued.
    10 Feb 2021
    Confirmed no immediate health and safety concerns during the inspection.
    20 Jan 2021
    Investigated allegations of pressure injuries, aggressive handling causing bruising, unmet incontinence needs, and inaccessibility of a call button. Found no conclusive evidence to support these claims.
    15 Dec 2020
    Investigated a follow-up on an incident report from 11/24/2020, interviewed the administrator, and reviewed resident and staff records, with no deficiencies identified.
    15 Dec 2020
    Identified an Incident Report and conducted interviews with the Administrator. No deficiencies were cited during the visit.
    20 Apr 2020
    Found no violations during inspection of the facility; everything was in compliance with regulations.
    30 Mar 2020
    Confirmed understanding of Title 22 regulations during COMP II.
    15 Jan 2020
    Confirmed that an allegation regarding a violation of a resident's privacy was unfounded after interviews and record reviews were conducted.

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    • Exterior view of a modern multi-story residential building with balconies and large windows, surrounded by palm trees and parked cars along the street during dusk.
      $5,500 – $7,800+4.6 (80)
      Studio • 1 Bedroom • 2 Bedroom
      continuing care retirement community

      Merrill Gardens at Bankers Hill

      2567 Second Ave, San Diego, CA, 92103
    • Aerial view of La Vida Real senior living complex with terracotta-roofed buildings clustered around a central pool and courtyard, surrounded by roads and neighborhood hills.
      $5,000+4.3 (97)
      suite
      independent, assisted living, memory care

      La Vida Real

      11588 Via Rancho San Diego, Rancho San Diego, CA, 92019

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