The reviews present a mixed but predominantly negative picture with a few isolated positive comments. While some reviewers describe staff as friendly, kind, or professional and note that the exterior or grounds look nice, the larger and more serious themes center on lapses in care, safety concerns, poor facility conditions, and management/billing problems. Multiple reviewers explicitly state they would not recommend the facility, and at least one family pursued legal action following severe incidents.
Care quality and safety are the most significant recurring concerns. Several reviewers report neglectful behavior such as residents not being fed, staff not paying sufficient attention, and a hospital visit that reviewers link to the facility's care. One reviewer specifically raised alarm about diaper changes performed by a male caregiver, which made them uncomfortable and suggests problems with privacy, staffing assignments, or family communication. In the most serious accounts, there was an unsupervised fire incident and allegations of staff negligence and unsafe conditions; one review also reports a resident death. These reports indicate potential systemic safety and supervision gaps rather than isolated oversights.
Staff and communication show a divide in perceptions. Some reviewers praise the staff as professional and kind, but numerous others report poor communication, lack of apology or acknowledgement after incidents, and a sense that staff did not take responsibility for problems. The contrast between occasional positive remarks about friendliness and multiple complaints about communication failures and unresponsiveness suggests inconsistent staff performance or inconsistent experiences between different shifts or units.
Facility appearance and maintenance are frequently criticized. Reviewers mention that, although the outside looks nice, the interior is dingy and dark, with cracked flooring and rooms described as old, dated, dark, and depressing. The dining hall is described as crowded, and overall the facility is said to need remodeling and painting. These descriptions point to both aesthetic and potential safety/maintenance shortcomings that affect resident comfort and possibly mobility/safety (cracked floors, dim lighting).
Dining and nutrition are another problem area. Several reviewers report undercooked or cold food, strange details like 'pink sausage,' and generally unappetizing or mismatched meal presentation. One reviewer explicitly said residents were not being fed appropriately. These reports raise concerns about meal preparation standards, food safety, and monitoring of residents' nutritional intake.
Activities and engagement are notably absent from the reviews — reviewers did not report on organized activities, and the lack of mention is itself a concern. Combined with descriptions of dark, depressing rooms and reports of residents looking 'odd,' this suggests limited social or recreational programming and insufficient staff engagement to support resident wellbeing.
Management, billing, and legal matters are also problematic in the reviewers' accounts. There are allegations of overcharging, at least one refund was issued, and legal action has been taken by a family. Multiple reviewers reported no apology or proper response from staff or management after serious incidents. This pattern implies dissatisfaction not only with day-to-day care but also with how complaints and adverse events are handled administratively.
Overall, while a minority of comments praise staff friendliness and professionalism, the preponderance of reports highlight serious and actionable concerns: inconsistent or neglectful care, safety incidents (including an unsupervised fire and a reported death), poor food quality, inadequate facility maintenance, poor communication, and billing/legal disputes. Families considering this facility should investigate these issues directly, ask for documentation of staffing levels and incident reports, request references from current residents' families, inspect interiors for maintenance and cleanliness, and clarify meal and activity programs. The reviews suggest that experiences vary, but the risks identified by multiple reviewers are substantial and merit careful, evidence-based inquiry before placement.
