Benedictine Living Community-At the Shrine

    726 Community Dr, Belleville, IL 62223
    • Independent Living
    • Assisted Living
    • Skilled Nursing

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    Reviews

    4.59·(79)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.6
    • Staff

      4.7
    • Meals

      4.4
    • Amenities

      4.1
    • Value

      4.5

    Pros

    • Compassionate, personable caregiving staff
    • Staff familiarity with residents by name
    • Continuum of care (independent, assisted living, skilled nursing)
    • Active spiritual programming and daily Mass
    • Well-maintained, landscaped grounds and nature views
    • Wide range of activities and entertainment
    • Regular transportation and outing services
    • Responsive maintenance and custodial teams
    • Indoor walking spaces and accessible common areas
    • On-site rehabilitation and primary-care services
    • Strong community atmosphere and resident engagement
    • Visitor-friendly amenities (library, beauty parlor, classes)
    • Competitive pricing for a life-plan community
    • High-quality dining experiences in many units and events

    Cons

    • Inconsistent meal quality and limited menu rotation
    • Aging building infrastructure with maintenance backlog
    • Water-damage and mold concerns in older areas
    • Small apartment footprints with constrained kitchen and storage
    • Intermittent staffing shortages and weekend coverage gaps
    • Inconsistent responsiveness to resident calls and needs
    • Gaps in clinical-incident protocols and family communication
    • Management follow-through and complaint-resolution weaknesses
    • Turnover in key food-service positions
    • Odor concerns in portions of the facility

    Summary of reviews

    Overall impression Benedictine Living Community–At the Shrine is consistently praised for its warm, community-oriented culture, strong spiritual programming, and extensively landscaped campus. Reviewers frequently highlight compassionate, personable caregiving staff who know residents by name, a broad continuum of care that supports residents across independent living, assisted living, and skilled nursing, and a wide range of social and spiritual activities. The campus setting, indoor walking areas, and nature views are repeatedly described as important assets that contribute to quality of life.

    Care and staff Care quality is a prominent strength in many accounts: nursing and therapy teams are described as experienced, attentive, and professional, and families report trusting communication and involvement in care decisions when staff are engaged. Maintenance and custodial staff also receive frequent commendation for timely repairs and cleanliness in many common areas. However, several reviewers noted operational weaknesses that affect care continuity: intermittent staffing shortages (with weekend coverage described as most vulnerable), inconsistent responsiveness to resident calls, and occasional lapses in post-procedure or transport protocols. These items suggest variability in day-to-day staffing and supervision rather than a uniform standard across the campus.

    Dining and activities Dining experiences vary by unit. Numerous reviews describe excellent meals that are fresh, inventive, and well-presented, and the community hosts first-class events and dining-related social activities. At the same time, there are recurring comments about inconsistent meal quality, a limited menu rotation in some dining venues, expectations for healthier options not always being met, and the operational impact of turnover in key food-service positions. Activities programming is a clear strength: residents benefit from frequent entertainment, exercise classes, field trips, community gardening, library and computer classes, and regular chapel services that support social, physical, and spiritual engagement.

    Facilities and campus environment The grounds and common areas receive strong praise for landscaping, tranquility, and indoor/outdoor walking spaces. Several buildings are described as well-constructed and safe. Counterbalancing these positives, reviewers point to aging infrastructure in portions of the campus: small apartment footprints with limited kitchen and closet space, unit-level maintenance needs, water-damage evidence, and concerns about mold and localized odors. Prospective residents should expect variability between newer and older units and confirm unit condition and dimensions during a visit.

    Management and notable patterns Administrative responsiveness shows a mixed pattern. Leadership flexibility and helpfulness are noted in many interactions (examples include administrative staff stepping in to cover duties), and some families recount prompt, constructive responses to concerns. Conversely, other reviews describe gaps in complaint resolution, delayed administrative follow-through (including billing/refund issues), and standards slipping over time. Taken together, the pattern indicates that while leadership can be strong and resident-focused, consistent oversight and reliability of processes—especially around staffing continuity, food-service staffing, and facility maintenance—are areas for monitoring.

    Recommendation guidance Benedictine Living Community–At the Shrine is well suited for people and families who value a faith-based, community-oriented campus with extensive activities, attractive grounds, and on-site clinical and rehab services. When evaluating placement, prospective residents should tour specific apartment types to confirm space and storage needs, ask about current staffing levels and weekend coverage, review recent maintenance records for the intended unit, and discuss menu choices and food-service continuity. These targeted questions will help align expectations with the facility’s strengths and the operational variability noted in several reviews.

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    Location

    Benedictine Living Community-At the Shrine is located at 726 Community Dr, Belleville, IL, 62223.

    About Benedictine Living Community-At the Shrine

    Benedictine Living Community-At The Shrine sits on 200 acres on the grounds of the National Shrine of Our Lady of the Snows in Belleville, Illinois, and has been caring for older adults since 1966, drawing upon a long Benedictine tradition that values hospitality, stewardship, respect, and justice, and what's nice about this place is that you can find independent living, assisted living, skilled nursing, memory care, palliative care, rehabilitation, respite care, hospice care, and adult day services all in one place so you don't have to make big moves if your needs change over time because you can just transition from one care level to another while staying on the familiar campus, and the apartments come in studio, one-bedroom, two-bedroom, or one-bedroom plus a den, all with full baths, kitchenettes, and features like Wi-Fi, cable TV, and personal temperature control, plus the utilities are included, including things like heat, electric, water, and trash, and there's on-site parking if you want it, but lots of residents don't need cars since scheduled transportation is available for shopping, outings, or medical appointments, and the community is pet-friendly for folks who want to bring an approved dog, cat, bird, or fish.

    This community offers daily well-being checks, a 24/7 licensed nurse for assisted living, and emergency response staff always present, so if anything happens, help is nearby, and when you need help with light daily tasks-dressing, bathing, grooming, or medication-staff provide respectful care based on what you prefer, and there's even help with medical assistance and management, while for those recovering after surgery or illness, or needing long-term or memory care, the community has on-site physical therapy and rehabilitation services, plus home health and hospice care if that's required.

    Meals here come in a restaurant-style setting three times a day, and housekeeping takes care of cleaning, vacuuming, and trash removal, usually once a week or more often for some needs, and laundry's done for you, so you don't have to fuss with that either, and there are many chances to join in social, spiritual, recreational, and educational programs right at home, from craft rooms and libraries to gardens and life enrichment activities, including daily Catholic Mass and weekly Protestant services, with spiritual care, pastoral offerings, and mass led by the bishop in residence who's part of the diocese leadership, plus all faiths are welcome.

    Residents can invite guests to their apartments, spend time in community spaces, and enjoy community dining venues, all while surrounded by the peace and green space of the National Wildlife Refuge, and there's a focus on keeping people active, engaged, and connected, whether it's through social outings, shopping trips, or cultural events, and the community strives for a clean, comfortable environment where privacy and dignity matter, and where person-centered wellness plans aim to support each person's body, mind, and spirit. With over fifty years of experience, a 4.4 rating from dozens of reviews, and a strong faith-based background, Benedictine Living Community-At The Shrine offers many ways for older adults to get care, support, and a sense of belonging, all while allowing them to stay in one place if their needs change, and to take part in a large, welcoming community on a historic and scenic campus.

    About Benedictine

    Benedictine Living Community-At the Shrine is managed by Benedictine.

    Benedictine, established in 1985 by the Benedictine Sisters of St. Scholastica Monastery in Duluth, Minnesota, has grown into one of the largest Catholic senior living organizations in the United States, operating over 35 communities across Minnesota, North Dakota, Wisconsin, Illinois, and Missouri. With annual revenues reaching billion, approximately 5,000 employees, and over million of senior living assets under management, this faith-based nonprofit organization has experienced significant expansion from a single skilled nursing facility to a multi-state healthcare network through strategic acquisitions, partnerships, sponsorship transitions, and joint ventures.

    Under the leadership of President and CEO Jerry Carley, who joined in 2018 bringing over 35 years of senior care experience, Benedictine has maintained its position as an industry leader while preserving its Catholic heritage and mission-driven focus. Carley's leadership has earned significant recognition, including being named to The Minnesota 500 as one of the state's most powerful executives (2018-2020) and designation as one of Minnesota's Most Influential Health Care Leaders by Minnesota Physician Magazine in 2020. His extensive background includes previous roles as president and CEO of CSJ Initiatives and service on LeadingAge Minnesota's board of directors, where he serves as Chair.

    Benedictine's innovative memory care program exemplifies their commitment to specialized care through two distinct neighborhoods: Tabitha, named after Sister Tabitha who was the first woman to head a hospital setting, which serves residents with mild to moderate memory loss, and Pauline, honoring Sister Pauline who devoted her life to dementia care, providing specialized support for those with moderate to advanced dementia. These research-based programs employ best practices in dementia care, offering engaging activities, personalized care plans, and family integration support. The organization's comprehensive service continuum extends to Adult Day Programs in Duluth and Winona, providing daytime respite care with trained memory care staff, while facilities like Benedictine Minneapolis specialize in complex medical care including tracheostomy and ventilator support.

    The organization's care philosophy centers on nurturing mind, body, and spirit, rooted in Benedictine values of Hospitality, Stewardship, Respect, and Justice. This holistic approach emphasizes listening with the "ear of the heart," creating welcoming environments where unique needs are respected and each person's spirituality is honored. Through comprehensive rehabilitation services, spiritual care programs led by Director of Spiritual Care Rev. J. Scott Cartwright, and purposeful recreation incorporating art, music therapy, and movement, Benedictine continues the healthcare ministry begun by the Benedictine Sisters over a century ago. Recent strategic decisions, including the 2024 transition of Benedictine Living Community-Wausau to The Ensign Group, demonstrate the organization's commitment to ensuring sustainable, high-quality care while adapting to evolving market dynamics and maintaining their mission of empowering older adults to live to their highest potential.

    People often ask...

    Benedictine Living Community-At the Shrine offers independent living, assisted living, and skilled nursing.

    There are 25 photos of Benedictine Living Community-At the Shrine on Mirador.

    The full address for this community is 726 Community Dr, Belleville, IL 62223.

    No, Benedictine Living Community-At the Shrine does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

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    Mirador Living is not affiliated with the owner or operator(s) of Benedictine Living Community-At the Shrine. The information above has not been verified or approved by the owner or operator. For exact information, please contact Benedictine Living Community-At the Shrine directly. There is no cost for this service. We are compensated by the community you select.

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