Overall sentiment across the reviews is highly mixed, with clear patterns of strong rehabilitation services and attractive, comfortable public spaces on one side, and persistent, serious concerns about staffing levels, basic caregiving, and administrative follow-through on the other. Many reviewers praise the facility’s appearance — a remodeled lobby, pleasant grounds, sunny common areas, ample parking, and private-room options — and repeatedly commend the physical therapy/rehab teams for producing good outcomes. Admissions staff and certain nursing leaders receive frequent positive mentions for being helpful, communicative, and compassionate. Several families describe a warm, family-like environment with engaging activities (crafts, exercise classes, theater outings) and visible staff who care for residents respectfully.
However, a dominant and recurring issue is understaffing and its downstream effects. Numerous reviews describe long waits for assistance, ignored call lights, delayed responses at arrivals, and medication or pain-management delays. Weekend staffing problems are mentioned specifically, and several reviewers said that nurses and aides were overworked. These shortages appear linked to lapses in basic care: multiple reports of residents being left in urine, wet wheelchair pads, and incontinence neglect. There are also repeated accounts of pressure injuries and bedsores; in at least one review a bedsore was alleged to have contributed to a death from septic shock. Other serious safety concerns include alleged injuries during transfers, claims of abuse, and at least one mention of a delay in locating a Hoyer lift. Reviewers also report limited nurse visibility — some nurses reportedly visit only to give medications rather than perform fuller assessments.
Care quality is inconsistent. Many families describe “top-notch” nursing and dependable CNAs who made residents feel safe and improved mobility; others describe negligent CNAs, cold or disengaged nurses, and in extreme allegations even intoxicated staff. This split suggests that the experience can vary significantly depending on unit, shift, or individual caregivers. Likewise, therapy is frequently praised as excellent and effective, but there are a few reports of problematic physical therapy or misrepresented therapist/doctor credentials, so clinical oversight and personnel verification appear to be an area to watch.
Cleanliness and dining receive mixed marks. Public areas, the lobby, and landscaped grounds are often described as clean and pleasant, and janitorial staff were singled out as kind in several reviews. At the same time, some rooms were reported dirty, with ants, dirty utensils, and unpleasant odors. Food opinions range from “fabulous” to “bland” or “nasty,” and there are comments about occasional lack of beverages and inconsistent meal satisfaction. Amenities such as a snack shop, Sunday church service, and social programming are positives cited by many.
Administration and management are other areas of concern. Multiple reviewers mention poor customer service around billing and refunds — delayed reimbursements, unsigned checks, and unclear timelines — and threatened legal action over unresolved issues. Several reviews say upper management lacks consistent follow-through, and families advise being extremely involved and vigilant. Visiting restrictions (including COVID-era limitations) and limited visiting hours were also noted as a negative by some relatives.
In sum, Bridgeway Senior Living appears to offer strong physical plant features, an effective rehab program, and many compassionate, capable staff members, especially in therapy and admissions. However, recurrent understaffing and inconsistent caregiving have produced serious problems for some residents, including neglectful hygiene practices, pressure injuries, delayed treatments, and allegations of abuse. Prospective residents and families should weigh the positive reports of therapy and amenities against the documented safety and staffing concerns. If considering Bridgeway, be prepared to stay actively involved in care planning and monitoring, ask specific questions about staffing levels and supervision, verify credentials for clinical staff, and maintain regular communication with management to help ensure consistent, timely care.
