Overall sentiment: Reviews for Moraine Court Supportive Living are strongly mixed, with a large number of very positive comments centered on staff, community life, and activities, but also a set of serious and recurring negative allegations related to cleanliness, safety, staffing, and management. Many reviewers highlight exceptional individual employees and teams who provided compassionate, patient, and above-and-beyond service, while other reviewers report instances of neglect, safety lapses, and even potential abuse/exploitation. The result is a polarized picture: for some families it is a warm, active, and well-run assisted living community, and for others it is an unsafe or poorly managed environment.
Staff and care quality: One of the clearest and most frequent positive themes is praise for staff. Numerous reviews call out friendly, welcoming, respectful, and empathetic staff across roles (front desk, CNAs, nurses, admissions and maintenance). Several employees are named repeatedly (Scott, LaRae, Christy, Samantha, Anna, Lakeisha, Anne P, Robert) and are described as going "above and beyond," making admissions and transitions smooth, and providing strong daily support. Reviewers often describe a family-like atmosphere, compassion, and responsiveness. On the other hand, there are stark counterexamples in the dataset: allegations of rude or unprofessional staff, refusal of medications, lost pills, delayed call-button responses, falls with slow response, bedsores, weight loss, and claims of medically negligent care. Staffing instability is frequently noted (high turnover, understaffing), which reviewers link to inconsistent care quality.
Facilities and amenities: Many reviews praise the physical environment: clean common areas, pleasant lobby and reception areas, nice dining room, shaded outdoor seating, ample parking, functioning elevators, and a variety of social spaces (pool room, game tables, party room, beauty shop, exercise room, on-site store). Apartments are described variably — several reviewers like their rooms (large rooms with recliner, window, partial kitchen, walk-in tub, balcony, spacious bathroom), while others call units small, dark, or in need of updates and paint. Some reviewers explicitly note that the first floor and public spaces are well-designed and elegant, whereas private apartments can appear older. Maintenance response and housekeeping are cited positively in many accounts.
Dining and activities: The community's dining program and activities are a frequently repeated strength. Multiple reviewers praise the dining staff and chef (again Scott is singled out), call the dining room pleasant and the meals good, and describe a robust calendar of activities including bingo, movies, speaker programs, social clubs, men's and women's groups, and organized outings. The activity program is characterized as exceptional by several families and observers, contributing strongly to residents' social engagement and sense of home.
Serious safety, cleanliness, and management concerns: Interspersed with positive experiences are very serious allegations that cannot be ignored. Multiple reviewers report bed bug infestations, dirty or urine-smelling hallways, dirty sheets, and residents found in poor condition. Some reviews allege financial exploitation (taking allowances, food/link cards), unauthorized entry into units, and staff credential misrepresentation. There are reports of filed complaints with the Illinois Department of Public Health (IDPH) and at least one pending investigation mentioned. These are significant red flags that indicate possible lapses in infection control, resident rights protections, and corporate oversight for some parts of the operation. Several reviewers urged others to avoid the facility, citing these failures.
Patterns and variability: The reviews show clear variability in experience. Many residents and families report excellent care, a friendly community, and clean, well-run common spaces; others report severe issues with cleanliness, safety, and honesty. This split suggests uneven performance that may reflect variable staffing, management inconsistencies across shifts or units, or changes over time. Positive reviews often emphasize individual staff members who made a difference; negative reviews point to structural problems (turnover, understaffing, management decisions) that lead to inconsistent resident experiences.
What prospective families should note: Given the mixed and sometimes contradictory feedback, prospective residents and families should perform targeted checks during a visit. Ask about recent IDPH inspection results and any complaint history; request documentation or transparent answers regarding pest control and infection prevention; ask for staffing ratios, turnover rates, and how the community handles medication management and incident reporting. Verify financial policies in writing (community fees, resident allowances, and safeguards against exploitation). Observe multiple times of day if possible (mealtimes, evenings, weekends) to gauge consistency, cleanliness, and staff responsiveness. If memory-care or higher medical needs are anticipated, clarify 24/7 coverage, nurse availability, and how transitions to memory care are handled.
Bottom line: Moraine Court receives strong praise from many families for staff compassion, social programming, and public-area cleanliness; however, the presence of multiple serious allegations (bed bugs, neglect, financial exploitation, IDPH complaints) creates meaningful risk and warrants careful on-site investigation. Experiences appear highly dependent on specific staff members, shifts, or apartments. Families should weigh the many positive personal accounts of caring staff and engaging activities against the reported safety and hygiene incidents, and confirm current status and remediation steps directly with management before deciding.
