Carlinville Rehabilitation & Health Care Center

    751 N Oak St, Carlinville, IL, 62626
    4.1 · 36 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent rehab, but safety concerns

    I had a mixed experience. The rehab therapists, nurses, CNAs and admin were amazingly kind, made us feel like family, therapy was excellent, activities were engaging, and the place is generally clean. But short-staffing, inconsistent nursing, pharmacy hours causing med delays, lost/torn clothing and reports of safety lapses (bruising, dropped residents and even a reported bed-rail incident) left me very concerned. Overall: great for rehab and compassionate staff, but be cautious about nursing oversight, medication timing and management responsiveness.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.06 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.9
    • Meals

      3.0
    • Amenities

      3.5
    • Value

      1.0

    Pros

    • Strong rehab/therapy program (including PT six days/week)
    • Skilled wound care nurses
    • Compassionate full-time nursing aides and CNAs
    • Staff described as family-like and attentive
    • Engaging, structured activities program (daily trivia, newsletter, cozy chat)
    • Friendly, welcoming environment
    • Daily room cleaning and generally well-kept resident areas
    • Bright, pleasant common areas and outdoor patio access
    • Various resident spaces for TV and visiting
    • Staff who help with appointments and monitor care
    • Quick responses from staff despite staffing challenges
    • Appetizing meals reported by many and availability of snacks/self-serve refreshments
    • Professional and helpful rehabilitation and nursing staff
    • Personal attention and compassionate gestures noted repeatedly
    • Positive comparisons to sister facilities by some reviewers
    • Cleanliness noted by many reviewers
    • Administration and rehab staff praised by several families

    Cons

    • Chronic short-staffing and frequent staff shortages
    • High staff turnover and reliance on agency staff
    • Inconsistent nursing staff and CNA professionalism
    • Reported safety incidents (bruising, dropped residents, bed-rail incident cited)
    • Allegations of unclean or unsanitary conditions by some reviewers
    • Lost, missing, or damaged personal belongings and clothing
    • Reports of nepotism and poor leadership among management
    • Management perceived as dismissive of resident and family concerns
    • Medication delays due to pharmacy hours and scheduling
    • Food quality inconsistent — several reviewers report poor meals
    • Door-dashing and elopement concerns mentioned
    • Agency/temporary staff perceived as less invested
    • Conflicting reports that some reviews are employee-sourced (possible bias)
    • Dated building or facility appearance reported by some

    Summary review

    Overall sentiment in these reviews is mixed but centers on two consistent narratives: high-quality, compassionate hands-on care from many frontline clinical and therapy staff, and systemic organizational issues that undermine consistency and safety. The strongest and most frequent positives focus on the therapy and wound-care teams, CNAs and aides who are described as compassionate and family-like, and an active activities program that enhances resident life. Many reviewers explicitly praise the rehabilitation services (including physical therapy six days a week), wound nurses, and rehab therapists as outstanding and instrumental in recovery. Staff are frequently described as going above and beyond, helping with appointments, monitoring care, and responding quickly to needs despite reported constraints. Multiple reviewers note a welcoming, bright environment with pleasant common areas, an outdoor patio, and a variety of places for residents to watch TV or socialize. Activities are repeatedly highlighted — daily trivia, newsletters, coloring, and a cozy chat — and many families appreciated the social engagement and routine.

    However, the positive day-to-day caregiving is counterbalanced by recurring operational and safety concerns. Short-staffing, high turnover, and reliance on agency personnel are mentioned repeatedly and appear to be the primary drivers of inconsistent care. While full-time staff and some CNAs receive high praise, other reviewers report unprofessional or careless CNAs, incidents of neglect, and even severe safety events (bruising, dropped residents, and a cited bed-rail-related death). These reports raise significant red flags about resident safety and supervision in certain situations. Several reviews also describe missing or damaged clothing and personal items, which contributes to a sense of disorganization. Medication delays tied to pharmacy hours were called out as a patient safety risk in at least one review. Door-dashing and elopement concerns were also mentioned, indicating lapses in supervision or secure protocols for some residents.

    Facility condition and dining receive mixed feedback. Many reviewers describe the building as clean, bright, and well-kept with daily room cleaning and appetizing meals and snacks available. Conversely, other reviewers report dirty or unsanitary conditions, a dated building, and poor food quality. This split suggests inconsistency across units or shifts: some staff and areas are maintained to a high standard, while others fall short. The presence of both strong cleanliness reports and complaints of dirt or neglected hygiene suggests variability tied to staffing levels, shift differences, or turnover.

    Management and administration are another recurring area of concern. Multiple reviewers allege nepotism, poor leadership, and managers who dismiss resident and family concerns. These criticisms extend to accountability at higher levels, with some reviewers saying leadership is not responsive or transparent. Conversely, some families praise admin staff as great and professional, indicating that experiences with leadership are inconsistent. The contrast between praised front-line caregivers and criticized administration suggests that systemic management issues — staffing policies, hiring practices, oversight of agency staff, property maintenance, and pharmacy coordination — may be the underlying cause of many negative experiences.

    Notable patterns: positives cluster strongly around rehab/therapy, wound care, compassionate full-time staff, and activities; negatives cluster around staffing shortages, turnover, safety incidents, lost belongings, variable cleanliness, inconsistent food quality, and concerns about leadership. Recommendations for prospective residents or families based on these reviews would be to verify current staffing levels and turnover rates, ask how agency staff are integrated and supervised, inquire about recent safety incidents and corrective actions (elopement prevention, bed-rail protocols, transfer/handling training), confirm medication management processes and pharmacy coverage, and tour multiple resident areas and mealtimes to observe consistency. Overall, this facility appears capable of delivering excellent rehabilitative and compassionate daily care in many cases, but organizational and staffing inconsistencies create material variability in resident experience and safety that families should investigate further before making placement decisions.

    Location

    Map showing location of Carlinville Rehabilitation & Health Care Center

    About Carlinville Rehabilitation & Health Care Center

    Carlinville Rehabilitation & Health Care Center sits at 751 N Oak St, Carlinville, Illinois, and stays open all day and night to care for its residents, offering both short-term and long-term nursing support, which means folks can come after surgery for rehab or stay for ongoing care. The center has programs that help with things like stroke recovery, joint replacement rehab, wound care, IV therapy, dialysis right on site, and help with memory care. People get assistance with daily things like bathing, dressing, grooming, toileting, medication management, and help with feeding tubes if needed, and the staff can also support people who have more complex medical needs. There's therapy for speech, physical movement, and daily living skills, with teams that work to make recovery quick but thorough, and everyone gets a care plan that fits their needs.

    The building offers private and semi-private rooms that give residents some choice about how much privacy they want, and the center also includes communal areas that people can share for games, cards, and group activities-all meant to keep people engaged and as active as they want to be, and there's also some nicely kept outdoor spaces that people can use when the weather's good. Activities and amenities offered might cover meals, fitness options, and transportation, with things like laundry and housekeeping included so residents don't have to worry about chores. There's access to telehealth and management support when it's needed, and the overall environment tries to balance medical support with comfort to match each resident's needs, without making a lot of extra fuss or flash.

    The place serves as both a short-term option for rehab and a long-term home for those who need ongoing nursing or memory care. While some features like air conditioning, patios, and pools are mentioned in relation to similar places, no confirmed details are given for this particular facility, and there's not a lot of information about parking, pet policy, or extra building features. Carlinville Rehabilitation & Health Care Center is part of the Tutera group and does work with Health Alliance Medical Plans. The center operates with trained staff members on site and in a region where legal protections support LGBTQ residents and protect people based on factors like gender identity and income, aiming to make everyone feel safe and cared for, though the facility holds no special accreditations right now and there's no details about closing hours, which means someone's always around to help.

    About Tutera Senior Living

    Carlinville Rehabilitation & Health Care Center is managed by Tutera Senior Living.

    Founded in 1985 and headquartered in Kansas City, Missouri, Tutera Senior Living operates 39+ communities across multiple states. The company provides skilled nursing, assisted living, memory care, and home health/hospice services. Guided by their "INSPIRED BY YOU" philosophy and YOUNITE approach, Tutera emphasizes personalized care rooted in integrity and respect.

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