Overall sentiment in the reviews is mixed but leans positive about staff and individualized care while highlighting a set of recurring operational and facility concerns. A strong, consistent theme is praise for the staff: many reviewers emphasize compassionate, hardworking employees who go "above and beyond," with several reviewers naming specific staff members (Suzi, Kasey/Casey) and calling the team a "big family." Administration and admission processes are described as helpful and communicative in numerous accounts. Multiple reviews single out exceptional end-of-life support and the facility’s accommodation of family visits during the COVID-19 outbreak (glass/window visits and, in at least one case, allowing family to be physically present in final hours). Rehabilitation and therapy services are mentioned positively, and several residents or family members describe the facility as clean, small, welcoming, and a long-term home.
Despite the strong praise for staff, there are notable and serious negative reports that appear in multiple summaries. Operational and safety concerns include missed medications, a lost medication list, missed meals or food not being provided, and instances where food intended for one person was given to another. Reviewers also report bed sores, open wounds, and allegations of neglect — items that point to potential problems in nursing oversight or staffing levels. Several complaints about no staff response to call buttons and understaffing may help explain these lapses. There are also repeated comments about poor odors in the facility and maintenance issues such as peeling paint in bathrooms.
Facility layout and accessibility are another area of concern. While some reviewers appreciate the small size, others report overcrowded rooms, shared bathrooms serving multiple residents, no private rooms, and bathrooms that are not wheelchair-accessible or have no room for a wheelchair. These physical limitations, coupled with reports of locked personal belongings and restricted items, contribute to a perception by some families that space, privacy, and resident autonomy are limited.
Activities and dining present a mixed picture: reviewers enjoy social opportunities like bingo and note helpful therapy staff, but others describe limited activities and a minimal cooking staff. Dining-related problems (missed meals, food mix-ups) were serious complaints for some families and point to inconsistent meal service. Communication is similarly mixed — many reviewers praise staff and administration for being communicative and available, while a few describe a lack of explanations from staff around care issues.
Taken together, the reviews suggest a facility with a core of caring, dedicated employees who provide meaningful personal support, compassionate end-of-life care, and effective rehab/therapy services. These strengths appear to create a family-like atmosphere for many residents. However, there are recurring and serious operational issues reported by multiple reviewers — missed medications/meals, allegations of neglect and bed sores, accessibility and rooming problems, odors, and some maintenance shortcomings — that indicate variability in quality and potential staffing or systems problems. The pattern implies that experiences at the facility can vary substantially: many families have very positive outcomes and strong relationships with staff, while others have experienced lapses in care that raised safety and dignity concerns. Those considering this facility should weigh the consistently praised interpersonal and therapeutic strengths against the reported operational and facility shortcomings and, if possible, ask targeted questions about staffing levels, medication management, bathroom and room arrangements, infection control/odors, and how personal belongings are handled.
