Overall sentiment across the review summaries is mixed but leans toward generally positive in terms of atmosphere, amenities, and resident activities, with notable and recurring concerns about management responsiveness, dining consistency, and some care/cleanliness issues. Many reviewers praise the staff as professional, caring, and friendly, specifically noting helpful admissions personnel, CNAs who visit frequently, and a nursing presence (examples mention a nurse on site from 7am–7pm). Several family members and residents described the facility as clean, welcoming, and safe, with comfortable, spacious studio or one-bedroom apartments and ample closet space. On-site conveniences such as a hair stylist and nail care, routine medication administration (twice daily), weekly room cleaning, light housekeeping, and laundry services are reported as valuable offerings that enhance resident quality of life. The location near local points of interest (Wrigley Field) and opportunities for socialization are also repeatedly highlighted.
Dining and activities are central positive themes but with contradictory reports. A number of reviewers enjoy the food, citing good meals, family-style dining, meal choices, cooking activities with a chef, and frequent social dining opportunities. The facility also appears to offer a broad and consistent activities program — Wii bowling, bingo, cards, morning exercise, nightly movies, Greenview games, and scheduled outings are cited often — and many residents appear engaged and happy with the social calendar. At the same time, other reviewers report serious issues with dining: persistent food shortages, reduced menu variety with former items removed, and at least some people calling the food "horrible". These conflicting reports suggest variability in dining experiences that may depend on timing, staffing, or management decisions.
Care quality and staffing present a mixed picture. Several reviews commend CNAs and nurses for attentive, frequent visits and hands-on care, and some families observed measurable therapy progress. Maintenance staff are described as accommodating in multiple accounts. Conversely, there are recurring complaints about inconsistent cleanliness (smelly rugs, areas not regularly cleaned), slow responsiveness to calls or requests, and periods where assistance was hard to obtain. A few reviewers explicitly felt the level of hands-on care was less than expected for an assisted living environment. More seriously, there are multiple allegations of staff mistreatment — including a named employee accused of physical contact with a resident — that were reportedly escalated to the ombudsman and health department. Management responses to such complaints are described by some reviewers as defensive or dismissive, and multiple accounts say formal complaints were ignored or not satisfactorily resolved.
Operational and management concerns form a prominent and recurring theme. Several reviewers describe leadership gaps, especially on weekends, inconsistent enforcement of policies, and a perceived lack of empowerment among staff. Communication problems are noted: a phone system reportedly stopped working for residents or families, callbacks are slow or absent, and some complaints appear not to be acted upon. Practical operational issues are also raised — the van not running for store trips, only one dryer functioning for extended periods, and shower floors improperly installed leading to water pooling — pointing to maintenance or capital issues that affect daily life. Some family members characterize management as money-driven or unresponsive, while others praise individual staff members who are helpful and informative (notably Susan Doyle and some tour guides), illustrating a split between frontline staff experiences and broader administrative practices.
Patterns and takeaways: The Pointe at Greenview offers many strong features valued by residents and families: welcoming apartments, a range of on-site services, robust activity programming, and staff members who (in many reports) provide caring and helpful personal interactions. However, the facility shows clear variability in execution and consistency — especially in dining, cleanliness, administrative responsiveness, and weekend leadership — and there are serious safety/abuse-related allegations raised by reviewers that necessitate attention. Prospective residents and families should weigh the strong social and service offerings and positive staff interactions against the documented operational shortcomings and the reported incidents. Where possible, visitors should ask targeted questions about recent staffing patterns, weekend coverage, dining plans and shortages, laundry functionality, maintenance fixes to showers/rugs, policies for reporting and resolving complaints, and any outcomes of investigations raised with oversight agencies to better assess current conditions and any improvements since the published reviews.
