Overall sentiment is highly mixed and polarized, with two strong and recurring threads: serious facility, cleanliness, and safety problems reported by multiple reviewers, and concurrent reports of very caring, dedicated staff in certain departments or shifts. The most frequently and urgently mentioned negative themes are pest infestations (bedbugs, roaches, mice/rats), unsanitary conditions including mold and filthy common areas (including a dirty elevator), and widespread maintenance and structural problems (holes in walls, things not working). Several reviewers explicitly described the facility as condemned or unsafe, and there are repeated statements that these conditions create real health and safety risks for residents.
Care quality and resident safety are areas of major concern in many reviews. Multiple accounts describe neglectful care, medication not administered on time, and at least some instances of verbally abusive or unprofessional behavior by nursing or supervisory staff (ADON specifically named in one summary). There are also severe allegations such as gaslighting and abuse, which indicate a breakdown in trust between some residents/families and the facility staff or administration. These complaints are compounded by the environmental hazards (pests, mold, filth), which reviewers link directly to poor resident health outcomes and safety risks.
At the same time, a substantial number of reviews highlight positive human elements in the facility. Many reviewers praise specific staff members and departments — particularly dietary and certain front-desk/reception staff — as kind, helpful, and attentive. Several reviewers call the staff loving, resident-focused, and generous, describing the facility as a "home away from home" or "one big happy family." There are also reports of long-tenured employees, teamwork, renewed goals, and a sense among some staff and residents that the facility is on a path to improvement. Comments such as "staff on the right track," "wonderful opportunity," and multiple five-star ratings and statements of enjoyment of residence illustrate that parts of the care experience and workplace culture are working well for some.
Management, communication, and accountability are prominent cross-cutting issues. Numerous reviewers report unresponsive administration and poor communication, leaving families and residents feeling ignored or uncertain about how funds are used. There are direct accusations that management is money-focused or not investing properly in building upkeep and resident wellbeing. Conversely, some reviews reference new staff, high goals, and positive direction from leadership, indicating inconsistency in management performance or recent changes that some perceive as constructive.
Dining and activities receive mostly positive but limited commentary. The dietary department is repeatedly singled out for praise: a dietary manager "taught me a lot," meals described as "nice," and the department called "wonderful" by several reviewers. However, there is limited detail across reviews about programming, activities, or the breadth of daily care beyond food and interpersonal interactions, so it is hard to fully assess those areas from the available summaries.
Patterns to note: reviews are sharply divided — some describe the facility as a loving, well-staffed home with strong dietary support and positive staff relationships, while others describe severe environmental hazards, pests, maintenance failures, neglect, and abusive behaviors. The frequency and severity of pest and sanitation complaints are especially notable and consistent across multiple summaries and should be considered an urgent red flag. At the same time, consistent praise for particular staff members and departments suggests that positive pockets of care exist but may be undermined by systemic facility-level failures (cleanliness, maintenance, administration).
Implications and recommended areas for follow-up: verify the pest control and sanitation status (bedbugs/roaches/rats, mold remediation), inspect building maintenance and safety certifications (possible condemnation reports), audit medication administration and clinical care processes, and assess administrative responsiveness and financial management practices that reviewers question. Equally important is to engage with and support the positively viewed staff (dietary, reception, long-tenured caregivers) as potential champions for culture change while addressing the systemic issues raised by multiple residents and reviewers.
In summary, Southview Manor shows a split picture: meaningful strengths in staff compassion and the dietary team exist alongside repeated, serious, and recurring complaints about pest infestations, filth, building disrepair, and management failures. Any decision or recommendation about this facility should weigh these polarizing reports carefully and prioritize independent verification of the sanitation, safety, and regulatory status before proceeding.
