Overall sentiment from the collected reviews is heavily negative, with a significant number of reports describing neglectful care, safety lapses, and poor facility conditions. Many reviewers recount serious clinical failures that required hospitalization (UTI, pneumonia, electrolyte issues, clots from delayed blood thinners) and incidents such as falls and a dislocated hip. At the same time, there is a recurring positive thread: several reviewers praise the facility's physical therapy and rehabilitation services, noting that some residents made strong recoveries and were discharged home quickly. This produces a polarized picture in which rehabilitation outcomes can be very good for some residents, while basic nursing care, safety, and environment are major concerns for others.
Care quality and clinical safety emerge as central problem areas. Multiple accounts describe neglect (residents left soaked, meals and refusals not monitored), withheld or delayed treatments (oxygen not provided, blood thinners delayed), and incomplete clinical follow-up (UTI testing left undone). These lapses are tied to severe consequences in several reviews—hospital readmissions, clotting events, and worsening infections. There are also reports of supervision gaps that likely contributed to falls and post-discharge injuries. Conversely, a subset of reviews specifically credits the therapy team with getting patients "back on their feet," indicating that clinical therapy services may be functional even when basic nursing oversight is inconsistent.
Staffing and staff behavior are recurring themes. Many reviewers report rude, arrogant, or dismissive attitudes from staff and administration. Understaffing is frequently cited and linked to distracted nurses and CNAs who are described as handling personal business at nurses' stations rather than attending to residents. Where neglect is reported—failure to change bedding, poor monitoring, or lack of responsiveness—reviewers attribute problems to inadequate staffing levels and poor staff training or selection. However, some reviewers explicitly praise individual staff members and certain shifts, underscoring substantial variability in caregiver competence and demeanor.
Facility environment, cleanliness, and maintenance receive numerous complaints. Specific issues include foul odors (notably an exercise room that smelled so badly it caused vomiting), general dirtiness, and incidents of spoiled or expired food items. A severe heating failure was reported, with indoor temperatures reportedly falling as low as 40°F. Crowding and physical layout problems are also mentioned—reports of older facilities with crowded rooms housing 5–6 residents and a distinct wing for Medicaid residents that families were not shown. These environmental problems contribute both to resident discomfort and to perceptions of neglect.
Dining and kitchen operations are criticized repeatedly. Reviews mention poor food quality (terrible food, cold meals), expired milk, and kitchen equipment failures (broiler outages). These issues are sometimes framed as symptomatic of broader management and maintenance problems rather than isolated incidents.
Administrative and institutional concerns compound clinical and environmental problems. Families report unhelpful or evasive administration, allegations of cover-ups, and unannounced inspections. Some reviewers accuse the operation of being a "scam" and express strong distrust of management. There are also mentions of segregation of Medicaid residents and withheld access to certain wings, which raises equity and transparency concerns. A few reviewers, however, note that a new management team has brought improvement, suggesting that administrative changes could influence future quality.
Patterns and final assessment: the reviews show strong inconsistency—some residents experience high-quality rehab and caring staff, while many others encounter neglect, clinical errors, and substandard living conditions. The most serious and recurring risks are lapses in basic nursing care and medication management, environmental hazards (smells, cold temperatures), and overcrowding/poor cleanliness. Given these patterns, families should exercise caution: probe staffing levels and turnover, request specific information about nursing oversight and incident reporting, visit multiple times and shifts to observe conditions, and verify how the facility handles medications, therapies, and clinical follow-up. The reports of a new team improving conditions are encouraging but anecdotal; prospective residents and families should seek current references, inspection records, and direct answers from administration before deciding.
