Overall sentiment across the reviews for Asbury Court Senior Living Community is strongly mixed, with numerous reviewers praising staff, cleanliness services, and activities while a significant portion report serious concerns about clinical care, dining, facility maintenance, pests, and management communication. The community appears to provide a positive experience for many residents — especially in aspects of staff warmth, housekeeping/laundry, social activities, and certain administrative interactions — but there are repeated and serious complaints that prospective residents and families should weigh carefully.
Staff and care: The most frequently repeated positive theme is the quality of many direct-care staff and admitting personnel. Numerous reviewers describe caregivers, CNAs, and specific nurses or administrators as compassionate, attentive, and helpful; several families called the move-in and admission process smooth and reassuring. At the same time, there are repeated reports of inconsistent clinical quality: medication errors due to miscommunication, a documented incident where topical treatment was not applied leading to pain and an ER visit, nurses who lied to physicians, and families reporting misinformation from management. Staff turnover, elimination of overnight nursing coverage, and reports that the overnight nurse position was removed have left some families concerned about care continuity and safety during off-hours. A few clinical leaders (named in reviews) received high praise, illustrating a split where some units or shifts may be strong while others are problematic.
Dining and nutrition: Dining experiences are strongly polarized. Multiple reviewers praised breakfast and lunch and noted that some residents eat well and like the food. Conversely, there are many reports of very poor dining quality, including descriptions of terrible meals, food shortages, hot dogs served for meals, dinner limited to PB&J sandwiches, rude dining room servers, long waits (e.g., 40 minutes for breakfast), and an overall cafeteria-style atmosphere. This inconsistency suggests meal quality may vary by shift, staffing level, or recent operational changes; several reviewers specifically recommend observing meal service during a tour.
Facility condition and cleanliness: Reviews vary widely on the physical plant. Many families praised housekeeping, the laundry service, and clean, well-maintained common areas and rooms. At the same time, multiple reviewers described dated or worn areas (red carpeting, chipped paint, water stains, bubbling/peeling paint, toilets needing repair), persistent smoke or odd odors in hallways and entrances, and reports of serious pest issues including rat feces on a bed and bed bugs. Some reviewers also describe urine odors and a "disgusting dining room." Renovations are ongoing in parts of the facility; these are welcomed by some as improvements but cause disruption for others. The variance indicates that some wings or units are freshly updated while others remain in poor repair.
Activities and social life: Activities are a commonly noted positive. Bingo, card games, weekly bus trips, music, puzzles, and other programming were repeatedly mentioned; several reviewers say their relatives look forward to activities and have improved mood and independence. After hiring a Director of Events, several reviewers reported noticeable improvement in events and entertainment. That said, a few reviewers felt activities were insufficient or that the building was too large and residents could get lost in the shuffle.
Management, communication, and policy concerns: Management perceptions are split: many reviewers praise helpful, honest admissions staff and certain administrators, while others report poor communication, difficulty locating the right person, misinformation about services, and even threatening behavior from leadership (including allegations of eviction threats after concerns were raised). Financially, the presence of a non-refundable community deposit and reports of extra medicine charges have led some families to question value-for-cost. Concerns about transparency — mismatched listing photos versus reality and incomplete explanations about services — appear repeatedly.
Safety and incident reports: Some reviewers report troubling safety incidents, including theft of a resident’s jewelry, resident-on-resident assault, and disturbing pest findings. There are also claims of unauthorized patient moves and dishonesty about staff actions. An extended power outage with no backup plan was noted by one reviewer, which raises questions about emergency preparedness. These comments, while not universal, are serious enough to warrant careful scrutiny by prospective families.
Value, accessibility, and logistics: Financially, some reviewers find Asbury Court affordable and note Medicaid acceptance (particularly in memory care), while others feel the community is overpriced when factoring in extra charges and the non-refundable deposit. Apartment sizes are frequently described as small, which may not suit individuals moving from a home. Accessibility concerns (showers that are not handicapped-accessible) and the condition of the parking lot were also mentioned.
Patterns and takeaways: Key patterns are (1) consistently praised direct-care staff and housekeeping/laundry services; (2) inconsistent clinical reliability and staffing, with some serious safety/medical incidents reported; (3) polarized dining experiences; (4) a mixed physical plant with both attractive updated areas and badly maintained spaces; and (5) uneven management communication and policies that have created both smooth, reassuring admissions experiences and instances of mistrust and strong negative reactions. Reviews suggest the resident experience can vary widely depending on unit, staff on duty, and timing.
For prospective residents and families: these reviews indicate it is especially important to (a) tour multiple times and observe a meal service, (b) ask specifically about overnight nursing coverage, staff turnover, and emergency backup power, (c) request to see the actual apartment/unit rather than photos and verify recent maintenance or pest control records, (d) ask for written explanations of deposit/refund and extra-charge policies, and (e) speak with current residents or families in the specific unit of interest (memory care vs. assisted living) to check for consistency of care. The facility clearly provides an excellent experience for many residents, but the volume and severity of negative reports suggest that outcomes can be highly variable. Families should weigh the positive reports of kind staff, strong housekeeping, and active programming against the documented clinical, cleanliness, and management concerns before deciding.
