The reviews present a mixed but improving picture of Generations at Riverview with a clear division between very strong therapy services and historical problems in the skilled nursing unit. Therapy is repeatedly praised — described as 5-star, fantastic, and consistently better than the skilled care side — and several reviewers singled out therapy staff for high marks. Social services and the therapy program are seen as real strengths, contributing positively to residents' rehabilitation and overall experience.
Staffing and leadership emerge as another dominant theme. Multiple reviews praise compassionate caregivers across roles (CNAs, LPNs, RNs) and note experienced nurses and wonderful CNAs. At the same time, reviewers emphasize a significant positive shift after a change in management: the new executive director, Bobby, (and Kimberly) are credited with turning the facility around, increasing staffing, and making leadership more available and responsive. Reviewers used words like "awesome leadership," "always available," and "turned the place around," indicating that recent management and staffing changes have been noticeable and appreciated by families and residents.
Despite those improvements, important operational and clinical concerns remain, particularly in the skilled nursing unit. Several summaries explicitly call the skilled care "poor" or warn to "beware of the skilled care unit." Issues named include slow call-light response times and uneven quality of care across shifts or staff members. These problems are significant because they affect day-to-day safety and comfort: slow responses to call lights and variable caregiver attention were recurring negative points in the reviews.
Dining and direct assistance during meals are specific operational pain points. Reviewers reported that meals often require assistance and that aides are sometimes pulled into the dining room to assist diners, leaving non-dining residents without help. This indicates a staffing-allocation problem during meal periods and highlights a risk for residents who need one-on-one assistance but are not in the dining room at mealtimes.
Overall pattern and takeaway: reviewers convey that the facility's strongest asset is its therapy department and that recent leadership changes have led to tangible improvements in staffing, availability, and morale. However, persistent and well-documented issues remain in the skilled nursing unit and in routine operational areas (call-response, meal-assistance coverage). The most consistent theme is a split: excellent therapy and improving administrative leadership versus continued concerns about skilled nursing care and day-to-day assistance for some residents. Prospective residents and families are likely to find strong rehabilitation services and improved leadership, but should be attentive to skilled nursing performance metrics, call-light response practices, and meal-time assistance policies as these remain areas of concern according to the reviews.
