Overall sentiment across the reviews is predominantly positive, with repeated emphasis on caring, compassionate staff and a visible leadership-driven turnaround. Multiple reviewers describe the CNAs, nurses, and broader care team as going above and beyond—providing individualized attention, emotional support, and tasks that made residents feel loved and special. Names such as Emily and Micah are singled out for proactive, hands-on support and strong leadership; reviewers explicitly credit new or revised administration with restoring trust, improving processes, and increasing census. The tone from most family members is one of relief and gratitude: many say they would recommend the facility and note that their loved ones are well cared for and happy.
Care quality and clinical/therapy services are reported favorably. Reviewers mention knowledgeable medical care, good therapy programs, and professional collaboration with Effingham Rehab as concrete strengths. Several comments highlight that staff are better than those at newer facilities, indicating that clinical competence and personal attention are a distinguishing feature. The facility’s staff are repeatedly described as emotionally supportive and resident-centered, and there are specific positive notes about meaningful programs such as honoring veterans and offering activities that contribute to a family-like atmosphere.
Management and administrative themes run strongly through the reviews. Many accounts identify a clear turnaround: earlier concerns about care and trust have been addressed by new administrative staff who are described as dedicated to process and building improvements. Reviewers note improved family communication, team responsiveness, and an organizational focus on culture and heart over purely physical facilities. Statements about forward strides—remodeling, process updates, and leadership changes—appear frequently and are often linked to improvements in day-to-day resident experience.
Facility condition and environment are described with mixed but mostly positive comments. Numerous reviewers call the building clean and praise its small, home-like atmosphere; some say it “smells nice” and feels like a family environment. At the same time, it is also acknowledged that the building is older and undergoing remodeling. Remodeling has brought visible improvements but also temporary disruptions, including at least one cited flooring issue. Reviewers characterise the facility as a ‘‘hidden gem’’ with significant recent upgrades, but the older structure does come with some limitations that the administration appears to be actively addressing.
Dining and housekeeping show a split in experiences. While many reviews praise cleanliness and a pleasant environment, a subset report serious historical problems: unsanitary conditions (including a reported instance of bags of feces on the floor), trash not being taken out daily, and not picking up after messes. Food quality was described as “terrible” by at least one reviewer. However, these negative reports often appear in the context of earlier problems; other reviewers stress that the major turnaround has remedied prior deficiencies and that trust has been restored. Still, those dining and housekeeping concerns are notable because they involve basic daily care elements that significantly affect resident well-being.
Activities, community feel, and resident engagement are consistently praised. Multiple reviewers call out available activities, friendly residents, and staff who create a family-like environment. Specific programs—such as those that honor veterans—are mentioned as meaningful and well executed. The social atmosphere and staff-resident relationships are recurring strengths and are often cited as reasons families feel comfortable leaving loved ones at the facility.
Notable negative patterns to weigh: although the dominant narrative is improvement, the reviews contain specific, serious complaints from the facility’s past—rude staff or administrators, unsanitary incidents, and poor food—so prospective families should inquire about what corrective actions were taken and whether those practices have been permanently changed. Remodeling and upgrades appear to be active priorities; that is positive, but they can be disruptive (flooring issues were specifically mentioned). Continued attention to consistent housekeeping and dining quality will be critical to fully close the loop on earlier negative impressions.
In summary, the bulk of reviews depict Effingham Healthcare & Senior Living as a small, family-like facility with strong, compassionate caregivers and a management team focused on improvement. Clinical and rehab collaborations, personalized care, good communication with families, and active efforts to upgrade the building are consistent positives. However, a handful of serious historical complaints—unsanitary conditions, trash and housekeeping lapses, food quality, and occasional rudeness—remain important caveats. Many reviewers explicitly state trust has been restored and recommend the facility, but prospective residents and families should verify that housekeeping and dining standards remain consistently high and ask management about how past problems were addressed and prevented going forward.
