Overall sentiment across the reviews is mixed but leans positive when it comes to individual caregivers, therapy outcomes, and community engagement. A large portion of reviewers praise the staff — nurses, CNAs, therapists, activity staff, and front-desk/administrative employees — as compassionate, attentive, and responsive. Several families noted meaningful rehabilitation results (for example, physical therapy that helped residents regain walking ability), regular reporting to family members, and specific staff members who stand out (Activity Director Jobany and staff members such as Tatiana were named positively). The facility's secure entry, pleasant courtyard, updated hallways, and ongoing remodeling efforts are also frequently cited as strengths. Many reviewers explicitly thanked the team and said they would recommend Crescent Care for long-term care or rehab needs.
However, there are consistent and notable concerns around staffing consistency and hygiene that temper those positive reports. Multiple reviewers point to a clear pattern: daytime and first-floor staffing and cleanliness are generally rated highly, while night shifts, weekends, and the second floor are often described as problematic. Reported issues include neglect (wet sheets or beds left unaddressed, infrequent diaper changes), sticky or dirty floors, and urine odors particularly on weekends. These accounts suggest variability in care quality by shift and floor and raise potential safety and dignity concerns for residents who need close supervision. Several reviewers explicitly advise that the facility requires close monitoring and that they would not recommend it because of these lapses.
Facility condition and layout draw mixed reactions. Reviewers repeatedly mention recent cosmetic improvements such as fresh paint and new flooring in some areas and ongoing remodeling that improves the environment. The courtyard, community room, and exterior areas receive positive comments for being well maintained. At the same time, the building is described as older and not as fancy as newer facilities; rooms are sometimes characterized as small or hospital-like, with limited family spaces. The discrepancy between first-floor and second-floor conditions appears significant in the reviews: first-floor rooms are described as nicer and cleaner, while second-floor rooms are reported to be dirtier and less well cared-for. Parking and outside views are convenient and appreciated, but interior space limitations and the ‘nursing-home’ feel are drawbacks noted by several reviewers.
Dining and activities receive mostly favorable mentions with caveats. Food is described as “okay” by some reviewers (not a standout feature), while activities get strong praise overall — reviewers highlight a wide range of programming, engaging and educational activities, Bible study, card games, and a personable Activity Director who is popular with residents. A subset of reviewers, however, felt activities were insufficient or that there were not enough family-friendly or communal spaces for visitors, which contributed to a more institutional feel.
Management, staffing stability, and operational concerns are recurring themes. Several reviewers report turnover in management and staff, and some note improvements under new management and ongoing remodeling. Conversely, others see signs of potential cost-cutting and perceive the operation as for-profit in a way that may affect care quality and staffing levels. Communication is often cited as a strength (regular updates, responsiveness), but the positive communication is sometimes undermined by inconsistent clinical care, especially during nights and weekends. Poor attention to non-English speakers and occasional unprofessional behavior also appear in multiple summaries, indicating areas where staff training and oversight may be needed.
What stands out is the polarization: many reviewers provide glowing, specific praise for individual employees and teams and describe tangible positive outcomes and experiences, while a substantial minority recount serious lapses in basic care and hygiene. For prospective families this means the current experience may depend heavily on which floor residents are placed on, what shift is providing care, and whether management has stabilized staffing. It would be prudent for families considering Crescent Care to visit multiple times (including a weekend or evening), inspect rooms on different floors, ask direct questions about night and weekend staffing ratios and supervision, inquire how the facility handles incontinent care and bed changes, and request recent quality or inspection reports. If continuity of skilled therapy and compassionate daytime staff is the priority, many reviewers indicate Crescent Care can deliver; if consistent 24/7 personal-care attention and pristine hygiene are non-negotiable, the reported variability across shifts and floors suggests careful due diligence is warranted.
