What levels of care does this community offer?

The Pearl of Elk Grove offers assisted living, memory care, and skilled nursing.

Are there photos of this home?

There are 3 photos of The Pearl of Elk Grove on Mirador.

What is The Pearl of Elk Grove's address?

The full address for this community is 1920 Nerge Rd, Elk Grove Village, IL, 60007.

Does this community offer respite care?

Yes, The Pearl of Elk Grove offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

The Pearl of Elk Grove - Elk Grove Village, IL

Overall sentiment for The Pearl of Elk Grove is highly mixed: a substantial number of reviews praise the facility for excellent rehabilitation services, caring and dedicated staff, a clean environment, pleasant common and outdoor spaces, and strong discharge coordination. Many families and patients single out individual employees (therapists, nurses, social workers and admissions staff) who provided exemplary service, helped with paperwork and wound care, and facilitated smooth, effective short‑term rehab stays. The therapy program (PT/OT) repeatedly receives strong positive comments for skilled clinicians, individualized exercise plans, and measurable recovery outcomes. The facility’s layout, natural light, and available amenities (salon, exercise room, activities, enclosed outdoor areas) are also frequently noted as strengths that support resident well‑being and socialization.

However, those positives are contrasted by a significant and recurring set of concerns surrounding staffing, management, and safety. Many reviewers report chronic understaffing—particularly overnight—resulting in delayed call‑light responses, unmet basic needs, and inconsistent personal care from CNAs. Multiple accounts describe missed toileting, delayed or absent feeding, poor hygiene, and in the most serious reports, pressure sores, infections, hospitalizations, and alleged preventable deterioration. These extreme negative outcomes are not singular mentions; rather, they form a pattern that some families characterize as neglect. Several reviewers also describe infection events (COVID, scabies) and express concern about infection control in particular situations.

Management and communication are recurring problem areas. Reviews cite unresponsive administration, inconsistent communication about care plans, discharge pressure tied to insurance coverage, and billing or payroll irregularities. While some families praise social services and admissions staff for excellent coordination and responsiveness, others report being unable to reach key personnel, receiving inadequate discharge planning, or experiencing Medicare/insurance disputes that affected follow‑up care. There are reports of favoritism and retaliation as well as reliance on agency staff and frequent turnover, which reviewers tie to uneven care quality over time.

Dining and food services show a split pattern: a number of reviewers enjoyed restaurant‑style dining, tasty meals and professional dietary staff, but many others report cold or late meals, low quality food, incorrect orders, and cheap substitutions. Facility maintenance and amenities are generally described as clean and bright by many, yet some reviews call out run‑down furnishings, non‑working TVs, broken equipment (e.g., ice maker), and cramped shared rooms with limited storage. This suggests variability across wings or over time, possibly connected to changing ownership, cost‑cutting, or renovation schedules.

Safety incidents and equipment/housekeeping issues are also mentioned repeatedly: delayed response to falls or wandering events, malfunctioning call systems, stuck wheelchair wheels, and questions about bed and equipment checks. Several reviewers recount serious adverse events (falls leading to ER visits, near‑choking, advanced stage pressure sores requiring surgical debridement, and deaths) and attribute these to lapses in routine monitoring and staffing. While such events are balanced by other reviewers who report safe, well‑supervised care, the presence of multiple severe reports means prospective residents and families should consider risk factors carefully.

Activities, socialization and the therapy milieu receive consistent praise: arts and crafts, outings, one‑on‑one and group engagement, and an active activities staff are highlighted as meaningful contributors to quality of life. The facility is often called “home‑like” rather than institutional. Specific staff members in therapy, nursing, and social services are repeatedly named and lauded for going above and beyond, which indicates pockets of strong leadership and quality within the team.

Bottom line: The Pearl of Elk Grove can deliver excellent short‑term rehabilitation and has many devoted, caring staff members and attractive physical amenities. However, significant and recurring concerns about understaffing (especially nights), inconsistent nursing/CNA care, delayed call responses, hygiene lapses, serious safety incidents, variable dining quality, and managerial/communication problems temper that praise. Experiences appear to vary widely by shift, wing, and which staff members are on duty. For prospective residents and families: this facility may be a strong choice for focused rehabilitation when the praised therapists and nurses are present, but exercise caution for long‑term placement without confirming staffing levels, night coverage, infection control practices, specific caregiver assignments, and a clear, documented care and communication plan. Visiting during different shifts, asking for recent staffing/ownership changes, and getting references from recent families who had long‑term stays can help assess current consistency of care.

The Pearl of Elk Grove is a skilled nursing and senior care facility in Elk Grove Village, Illinois, serving about 149 residents with 190 certified beds, and it accepts both Medicare and Medicaid. The facility is owned by Elk Grove Holding Company, LLC, and has indirect owners through several trusts and companies, but there's no public information on who directly manages or oversees daily operations or the employees. There's a memory care community inside the building, and the facility covers different care options including long-term skilled nursing, short-term post-hospital rehabilitation, respite care, independent and assisted living, and specialized rehab like orthopedic, pulmonary, cardiac, and wound care, so there are services for people with specific disabilities or diseases as well as seniors aged 55 and older.

The building itself is fairly new, built within the last year, and offers private and semi-private rooms, though many rooms are small and cramped, with some TVs not working and closet designs that only let one resident at a time use them, plus some run-down furnishings and limited closet space. There's no specific area for visitors to sit and wait during privacy-required procedures, which some families should know. The Pearl of Elk Grove gives access to kitchens or kitchenettes, cable TV, telephones, air conditioning, WiFi, washers, dryers, and all rooms are furnished. There's always a 24-hour call system and 12-16 hour nurse supervision. The nurse turnover rate is very high at 99.2%, much higher than the state average, and there's a recorded pattern of deficiencies and care violations-including failure to meet residents' preferences and needs, and problems with pharmacy services-so it's currently labeled as a Special Focus Facility Candidate due to serious quality concerns.

Despite these challenges, the staff offers personal care with bathing, dressing, toileting, mobility help, wheelchair assistance, medication management, occupational therapy, wound care, podiatry, physical therapy, and skilled nursing care. Dining services include a professional chef, special meals for diets like diabetes or allergies, and all-day availability in a restaurant-style space. The community helps keep residents active and social with activities like music, arts and crafts, fitness and wellness programs, educational events, resident-led groups, movie nights, walking paths, a garden, a library, and business and activity rooms. There's also transportation, guest parking, outdoor programs, family and resident councils, safety and handicap features, laundry, dry cleaning, property maintenance, a salon/barbershop, a spa/sauna, and security features including sprinkler systems. Housekeeping, concierge, and family support services are available, but you'll find the closets small and the rooms a tight fit, which matters for some.

Prospective residents and families can tour the facility to see if it feels right, and the Pearl focuses on comfort and well-being, with community-sponsored events, and a patient-centered approach to rehab and skilled care across several other Chicagoland locations. There's an ongoing commitment to improvements, evident by organized family and resident councils and a focus on reporting concerns, but the history of care violations remains documented in public inspection and complaint reports, tallying up to 75 deficiencies including those related to infection prevention. The facility promotes community comfort with emergency alert systems, move-in coordination, scheduled daily activities, a dining room, outdoor spaces, and memory care support. Overall, the Pearl of Elk Grove provides a range of care services and amenities while currently working through regulatory oversight and past care issues that families may want to consider.

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