Overall sentiment across the reviews of The Indigo at Elmhurst is strongly positive, with a majority of accounts praising the facility’s staff, atmosphere, amenities, and programming. Reviewers commonly describe caring, attentive nursing staff and CNAs who learn residents’ names and form personal relationships. The facility’s physical attributes receive frequent praise: it is repeatedly characterized as clean, bright, brand-new, and attractively designed with hotel-like decor. Private rooms and bathrooms, attractive common areas, multiple small neighborhoods, and safe outdoor courtyards and walking paths are highlighted as major strengths that contribute to residents’ comfort, freedom to roam, and overall sense of well-being. Many families report smooth transitions, meaningful improvements in quality of life, and peace of mind because of responsive communication and family-inclusive practices.
Care quality and staff behavior emerge as dominant themes. Numerous reviewers emphasize excellent dementia and memory-care knowledge, compassionate caregiving, positive end-of-life coordination (including with Gentiva Hospice), and strong medical oversight for many residents. Administration and leadership receive positive mention in several reports — informative admissions, effective COVID-19 communication, and an engaged executive director in some cases. The activities program is frequently described as robust and engaging: families and residents point to daily activities, outings, family events, and tailored programming that keeps residents stimulated and socially involved. Dining is generally well regarded, with multiple reviewers calling the food good or delicious. The small, intimate scale of the community (including a four-neighborhood layout) is consistently cited as reducing crowding, fostering familiarity, and enabling personalized care.
Despite the overwhelmingly favorable commentary, there are notable and serious negative reports that must be taken into account. A minority of reviewers report incidents of neglect, such as residents being left in wet or soiled clothes for extended periods, delayed medication, multiple falls, and inappropriate handling of an unconscious resident. Some families claim hospice instructions were not followed. These accounts point to lapses in frontline care that, while not the modal experience in the reviews, are significant in severity and should prompt careful inquiry. Related concerns include variability in staff attentiveness and professionalism — while many reviewers praise staff who are warm and familiar, others describe rude, cold, or defensive employees, inconsistent caregiver assignment, staffing shortages, scheduling issues, and turnover. These patterns suggest that quality can vary by shift, team, or period.
Other recurring, less severe concerns include mixed perspectives on value and cost (some feel the fees are high but justified; a few regard the price as poor value), variability in participation in activities for some residents, and a few criticisms of the activity director’s performance. There are isolated mentions of limited access to some community offerings (particularly early during a new opening) and one review highlighting a diversity and inclusion concern where a resident felt isolated as the only African American in the community. Location and distance from families are occasionally noted as logistical drawbacks.
In sum, The Indigo at Elmhurst is frequently characterized as a clean, attractive, and well-appointed memory-care community with a strong core of compassionate staff, good dining, plentiful activities, and family-friendly policies. The main strengths are personalized relationships between staff and residents, therapeutic programming, and physical features that support mobility and social engagement. However, reviewers also report variability in frontline care and staffing reliability — including some serious allegations of neglect — which are important red flags to investigate during tours and decision-making. Prospective families should prioritize in-person assessments, ask specific questions about staffing ratios, turnover, incident reporting, medication administration practices, fall prevention, activity engagement for residents with varying needs, and how management addresses complaints and enforces quality standards. Doing so will help confirm whether the consistently positive experiences many families describe align with their own expectations and the needs of their loved one.
