Overall sentiment across the reviews is highly mixed and polarized. Many reviewers praise direct care staff, dietary services, and specific leadership (notably a director named Hailey), describing caregivers as kind, attentive, and compassionate. Those positive accounts highlight clean and welcoming physical surroundings, strong CNA-level care, good rehabilitation and recovery support, cheerful meal service, and social opportunities that allowed residents to make friends. Several families explicitly state they would recommend the facility or would choose it again, often crediting individual staff members by name for excellent hands-on care.
Counterbalancing those positive experiences are multiple, serious negative reports focused primarily on management, communication, and alleged neglect. Several reviews describe rude or unprofessional behavior by staff and administration, with some alleging theft, billing after move-out, and failure to respect power-of-attorney (POA) instructions. There are repeated reports of poor communication or complete lack of updates to families after move-in, and at least one account claims a dementia resident was moved inappropriately from a specialized unit to a regular area. These nonclinical and administrative complaints are often framed as systemic leadership failures rather than isolated incidents.
Clinical and hygiene concerns appear in a number of the negative reviews and are among the most serious themes. Specific allegations include severe dehydration, pressure wounds (tailbone), unsanitary conditions (dirty pillowcases, patients left in soiled clothing), and worries about clinical decisions such as catheter placement. A few reviewers reported that residents experienced neglect or lack of compassion from certain staff or administrators, and one reviewer described mocking of a resident's personal item (a dog neck pillow). Such accounts raise concerns about consistency of care, supervision, and adherence to hygiene and clinical protocols.
Dining and rehabilitation are consistently cited as strengths. Multiple reviewers praise the dietary department as "top-notch," note excellent food and cheery servers, and credit the facility with supporting recovery through effective rehab services. These positive operational areas contrast with the more variable reports about staffing behavior and administrative responsiveness.
A clear pattern is the inconsistency between frontline caregiving and managerial/administrative performance. Many reviews single out CNAs and direct care staff for praise—gentle attention, compassion, and hands-on support —while simultaneously criticizing leadership for poor communication, dismissive attitudes (including an administrator saying "I am not a nurse"), and alleged mishandling of legal/POA matters. Some families report respectful handling of POA and responsive updates, while others allege disregard for legal directives, even to the point of pursuing legal action. This suggests that experiences may depend heavily on which staff or manager are on duty, the timing of the stay, or particular units within the facility.
Given the mixture of glowing and grave reports, a prospective family should note both the strengths and risks reflected in these reviews. Strengths to expect include compassionate CNAs, a strong dining program, effective rehab services, and the potential for positive relationships with staff. However, the recurring criticisms—administrative rudeness, inconsistent communication, allegations of neglect and hygiene lapses, concerns about honoring POA, and at least one allegation of theft—are serious and warrant direct questions, careful observation, and documentation when considering placement. The presence of both highly positive and highly negative experiences indicates significant variability across stays; therefore, verifying current management practices, staff training, supervision, POA policies, incident reporting procedures, and infection/hygiene controls would be prudent before making decisions.
