The reviews for Cedar Trails Senior Living present a sharply mixed but thematically consistent picture: strong praise for frontline caregivers and the physical environment is juxtaposed with serious management, staffing, and safety concerns. On the positive side, many reviewers describe a warm, welcoming community where residents are treated like family. Caregivers are repeatedly called compassionate, attentive, and personal; several staff members are named and praised for going above and beyond (notably Sheila, Gina, Nurse Robin, and Katt). The facility itself is frequently described as very clean, modern, and well-maintained, with attractive apartments, private bathrooms, pleasant dining areas, well-kept grounds, and an overall homelike or "cruise-ship" atmosphere. Many families highlight a robust activity program, varied menus with dietary options, volunteer involvement, gardens, and a sense that residents are engaged, busy, and happy in day-to-day life.
However, an important and recurring set of negative themes significantly tempers these positives. Multiple reviews allege serious neglect events — residents reportedly left on the floor, found lying in vomit, or unattended for long periods (hours) — and family members specifically mention inadequate hourly checks and insufficient dementia care. Understaffing and caregiver retention are named as ongoing problems; these issues are tied in several accounts to a decline in the quality of meals, activities, and responsiveness. Multiple reviewers point to a troubling pattern after leadership change: a director left, several employees quit, and some families perceive a decline in the community's previously high standards. These safety and staffing concerns are the most severe and recurrent negative items in the reviews.
Management and administrative practices are another major area of concern. Although frontline staff are repeatedly praised, many reviewers criticize upper management as unresponsive or poor. There are allegations of serious procedural and legal problems — HIPAA violations, harassment and intimidation, and retaliation against staff whistleblowers — which, if accurate, speak to systemic cultural and compliance risks. Billing practices also draw complaints: some families report non-itemized charges and thousands of dollars in unexpected fees after a resident's death. Communication with families is mixed in the reviews: some reviewers commend transparent, regular updates and good family communication, while others report poor communication from management or HR, especially around incidents, care changes, or billing disputes.
Dining and activities receive largely favorable comments, with many reviewers praising quality, variety, and portion sizes. A number of families note excellent, well-prepared meals and actively engaging programming. Yet there are specific accounts claiming meal restrictions, denial of requested foods, or a decline in food quality correlated with staff turnover. Similarly, activities are generally praised for keeping residents busy and involved, but several reviewers say the programming became less engaging after the departure of long-tenured staff.
Memory care and clinical approaches appear inconsistently represented in these reviews. Several families report ample memory-care activities and good Alzheimer’s care, while at least one reviewer stated memory care was not available — indicating potential variability in services offered or in reviewers’ understanding of the program. A few families expressed discomfort with the facility's A La Carte care style, suggesting that pricing or the modular care approach may not suit everyone’s expectations.
Overall sentiment across reviews is polarized: many families strongly recommend Cedar Trails because of the compassionate direct-care staff, clean facility, meaningful activities, and pleasant environment; others strongly discourage placement there because of serious safety incidents, alleged neglect, administrative dysfunction, and opaque billing. The most consistent pattern is a contrast between excellent, devoted frontline staff and troubling reports about upper management, staffing levels, safety incidents, and administrative practices. For prospective residents or families considering Cedar Trails, these reviews suggest specific due diligence: directly ask about staffing ratios, turnover and recent leadership changes, incident reports and state inspection records, HIPAA and whistleblower policies, billing detail and fee policies, and observe activity programming and mealtimes in person. Meeting current caregivers and managers, and requesting written policies and itemized billing practices, would help clarify whether the facility’s strong person-centered strengths outweigh the administrative and safety concerns reported by other families.
