Overall sentiment in these reviews is mixed but leans positive regarding clinical care, cleanliness, and the availability of supportive services, while showing clear and recurring concerns about interpersonal service, responsiveness, and some amenities. Many reviewers specifically praise the caregiving staff—CNAs, LPNs, and RNs are described as compassionate, knowledgeable, and attentive to medication needs. Multiple comments highlight an exceptionally clean facility, very nice resident rooms, and staff who are resourceful and helpful. Several family members note that hospice services and kind hospice staff were available and provided peace of mind, allowing meaningful quality time with loved ones. Activities and financial counseling being offered are also mentioned as positive features that add value for residents and families.
Despite these strengths, there are consistent reports of negative experiences with certain staff members and processes. Multiple reviewers characterize some staff as unfriendly, not polite, or inconsiderate of patients' needs; specific examples include staff ignoring family explanations and admissions personnel being unhelpful or rude (including allegations of hanging up the phone). A commonly noted operational issue is long waits for assistance, which suggests either staffing shortfalls at certain times or inconsistent responsiveness across shifts. These service and communication problems contrast with the praise for clinical competence and cleanliness, indicating variability in the resident experience depending on which staff members or departments are involved.
Amenities and daily living concerns also appear repeatedly. Several reviewers complained about the quality of meals, and practical deficiencies were called out—most notably the absence of in-room telephones and clocks on walls in rooms. These are tangible issues that affect residents' comfort and the family's ability to communicate and keep track of time, and they contribute to perceptions of lower overall nursing home quality for some reviewers. While the facility's clinical care and hospice support are strengths, these logistical and hospitality shortcomings lower satisfaction for a subset of families.
Patterns in the feedback suggest two broad themes: consistent clinical competence and cleanliness on one hand, and irregularities in customer service, admissions interactions, and basic amenities on the other. Several reviewers explicitly state they would recommend the facility and call out 'excellent staff' and 'exceptional care,' while others emphasize problems with staff demeanor and the admissions process. This split points to variability in individual experiences rather than a uniformly positive or negative reputation.
In summary, Liberty Village of Freeport appears to provide strong clinical care, good medication management, a clean environment, and valuable services such as activities, financial counseling, and hospice support that many families appreciate. At the same time, the facility has recurring areas of concern: intermittent rude or inattentive staff behavior, slow response times for assistance, problems with meals, and missing basic in-room amenities. These issues are significant to families and may warrant attention from management to ensure a more consistently positive experience across all touchpoints—from admissions and dining to daily caregiving and frontline communications.
