Overall sentiment across the reviews for WoodRidge Supportive Living - Geneseo is mixed and highly polarized. Multiple reviewers praise the physical facility, social programming, and certain staff members, while an equal or larger number raise persistent and serious concerns around administration, staffing stability, communication, billing, and resident safety. The result is a facility that some families and residents call "heaven compared to a nursing home" and others advise against entirely.
Care quality and safety: Reviews reveal a split picture. Several families report genuinely caring and helpful aides who meet residents' daily needs and foster enjoyment of activities and meals. At the same time, there are repeated, specific complaints about falls and injuries that were not communicated to families, residents arriving with unexplained cuts or bruises, and general safety concerns. A particularly notable operational issue mentioned by multiple reviewers is the absence of a registered nurse (RN) during evening shifts—leaving evenings staffed only by aides—which families link to inadequate assessment and follow-up after incidents. Some reviewers describe deterioration in residents' health and lack of appropriate assistance, including failure to help residents get to the cafeteria despite written instructions.
Staffing and management: A dominant theme is high staff turnover and leadership instability. Reviews cite multiple administrators within short time frames (several changes in six months), an inability to keep regular staff, and inexperienced or unprofessional management. These staffing changes are tied to disorganization, inconsistent care, and low morale. Conversely, when staff are present and stable, families often describe them as friendly and attentive; a small number of employees (Paula and Gina specifically) are singled out for excellent communication and follow-up. Nevertheless, the high turnover undermines continuity of care and contributes to the variability of residents' experiences.
Communication, paperwork, and billing: Many reviews detail poor communication between staff and families. Complaints include failing to notify families of falls or injuries, not responding to follow-up requests, and poor handling of residents' autonomy and preferences. Administrative processes are frequently criticized: billing errors (double charges, payments applied to the wrong account), delayed or unresponsive accounting, and general mismanagement of paperwork. These financial and administrative problems aggravate family distrust and contribute to negative overall perceptions.
Facilities, dining, and activities: The physical plant receives largely positive comments—reviewers describe a clean environment, pleasant surroundings, a garden, and a newly built or updated facility with an attractive dining room. Activity offerings are viewed favorably by many: sing-alongs, morning exercise, a salon, library, and a movie/theater room are specifically noted. Dining reviews are mixed: some residents and families praise the food and accommodating staff, while others criticize the menu, assigned seating, and cooking quality. Several reviewers say residents enjoy activities and social life, which can meaningfully improve quality of life when other operational issues are not present.
Reputation and occupancy: A pattern of declining quality since recent ownership or administrative changes is mentioned by multiple reviewers, with some noting the facility was "historically great" but has suffered more recently. Low occupancy and vacant rooms are recurrent observations, possibly reflecting community concerns and inconsistent reputation. This juxtaposition—an attractive facility with empty rooms—highlights operational challenges beyond physical amenities.
Overall recommendation and key takeaways: The reviews portray WoodRidge as a facility with significant strengths (clean, pleasant setting; engaging activities; several caring employees) but also systemic weaknesses (chaotic administration, poor communication, safety lapses, and billing issues). For prospective residents and families, the decision may hinge on priorities: those who value environment and social programming and who can secure reliable, praised staff contacts may have a positive experience; those for whom clinical oversight, stable staffing, transparent communication, and reliable billing are non-negotiable may find the current risk unacceptable. Reviewers who had very negative experiences emphasize unreported falls, misapplied billing, and management unresponsiveness as deal-breakers.
Recommendations implied by the reviews: stabilize leadership and reduce turnover; ensure 24-hour clinical oversight or clarified nursing coverage (address absence of evening RN); improve incident reporting and family communication protocols; audit and fix billing and paperwork processes; and implement consistent procedures to guarantee basic assistance (such as meal accompaniment) regardless of visitor presence. Addressing these operational and communication deficiencies could allow the facility's physical and programmatic strengths to better serve residents and rebuild family trust.
