Arcadia Care Jacksonville

    1021 N Church St, Jacksonville, IL, 62650
    3.5 · 15 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Dirty, understaffed but caring staff

    I had a mixed experience. The facility often felt dirty and poorly maintained-broken furniture, outdated beds, shared bathrooms-and it seemed understaffed: calls were ignored, meds/insulin delayed, food was cold/watered-down and not always nutritionally appropriate, and there were even reports of staff theft and neglect. That said, many nurses, therapists and admin (Melissa) were caring, professional and communicative, PT was terrific, and renovations/new management promise improvements, but I'd be cautious until staffing, safety and cleanliness are consistently fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.47 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.6
    • Meals

      2.6
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Arcadia Care Jacksonville

    About Arcadia Care Jacksonville

    Arcadia Care Jacksonville sits at 1021 N. Church St. in Jacksonville, Illinois, where staff know the residents by name and provide 24-hour support for daily needs, mental health management, and tailored care plans that can change as people do, and the building always looks clean and feels friendly, which makes it a comfortable place for those who stay there for long-term nursing, rehab between hospital and home, or even short stays after illness or injury that makes recovery hard, with a whole team that includes skilled nurses and a full-time nurse practitioner, plus visiting doctors and mental health professionals who check in as needed. The staff pick up extra training every year, and while there have been deficiencies in inspection reports about things like nurse staffing and care planning, federal standards require continuous attention to infection control and resident safety, so the facility keeps adjusting to meet those rules. Rooms can be private and common areas are open for activities like bingo, arts and crafts, pet therapy, and outdoor recreation, and people find reasons to socialize, whether they're playing games or joining in on a group exercise or just chatting over shared meals. The nurse staffing level stands at 2.69 nurse hours per resident each day and there's a nurse turnover rate of 62.9%, but the admissions team helps new residents find coverage options and is ready to help day or night, and new admissions come in even after late hospital discharges. Arcadia Care Jacksonville caters to those who need skilled nursing, intermediate care, long-term care, short-term rehab, acute care, memory care, or even independent and assisted living, and there's a secure dementia care program with routines and staff prepared for memory issues, as well as programs for folks who need trach care, IV therapy, and rehabilitation therapies like speech, occupational, physical, respiratory, and even physiatry. Residents can use transportation for dialysis and other needs, and the Arcadia network supports the site with resources, as there are sister locations around Illinois such as Arcadia Care at Aledo and Bloomington and Villas at Dayton, all of which share similar standards. The facility holds 113 certified nursing beds and averages about 75 residents daily; it's licensed and affiliated with Aperion Care, and most major insurances are accepted. The setting tries to be supportive, offering a schedule full of stimulating events and pet visits, while keeping the environment warm and welcoming, so folks can focus both on how they're feeling and on getting better, not just in their bodies but in their outlook, too.

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