Overall impression: Reviews for The Grove Health and Rehab are strongly mixed, showing a clear split between families and residents who experienced genuinely caring, attentive staff and those who encountered serious safety, cleanliness, and administrative problems. Positive comments frequently highlight individual caregivers and small teams who provided compassionate, individualized attention; negative comments emphasize systemic issues that created risk to residents and substantial family distress. The pattern suggests variability in care quality and operations that depends heavily on which staff and shifts a resident encounters.
Care quality and medical safety: Several reviewers praised staff who were attentive, proactive, and helpful, citing smooth acclimation, individualized care plans, and effective rehabilitative staff in some cases. However, multiple serious clinical concerns were reported: medication errors (including wrong medication given), unattended or unplugged medical equipment (CPAP and suction machine), development or poor treatment of bed sores, and allegations of negligence. Call lights being ignored and long delays for essential assistance (including bathroom help) were repeatedly mentioned and represent a clear safety risk. These incidents are significant because they indicate potential lapses in basic nursing oversight and raise concerns about resident safety during understaffed shifts.
Staffing, culture, and interpersonal dynamics: A dominant theme is staff variability. Numerous reviews praise CNAs, nurses, and front desk staff as compassionate, friendly, and like family to residents. Specific employees were highlighted as excellent caregivers (Pam Lewis, Selena Douglas, Missy, CNA Ann), and many families expressed gratitude. Contrastingly, other reports describe short staffing, off-duty or unavailable staff, rude behavior toward families, and unprofessional staff interactions such as gossip and backstabbing. One review implicates a named employee (Amanda Burries) in deliberately provocative behavior. This mix points to inconsistent culture and supervision: while many frontline caregivers are caring and committed, there appear to be pockets of problematic conduct and insufficient management oversight to prevent or address it promptly.
Rehabilitation, discharge practices, and continuity of care: Several reviewers reported a pleasant initial rehab experience, and some felt the rehabilitative team was professional. Yet there are striking allegations that rehabilitation services were billed but not provided, and at least one patient was discharged when insurance coverage ended without being ready to care for themselves. These claims, combined with billing complaints, suggest issues in care planning, documentation, and ethical discharge practices that could have serious consequences for vulnerable patients.
Facilities and cleanliness: Opinions on facility cleanliness are mixed. Some reviews describe the environment as clean with no lingering odors and an overall pleasant atmosphere, while others report filthy showers, sewage smells, and infrequent linen changes. Physical room condition complaints include drab decor, peeling paint, scratched walls, and a run-down bathroom medicine cabinet, although room storage and TV/channel offerings were noted positively. The conflicting accounts suggest that housekeeping and maintenance quality may vary by area or shift, and some infrastructure issues may be in need of repair.
Dining, activities, and transport: Food service feedback is inconsistent — some reviewers praise warm, good food and an efficient lunch service with coffee offered, while others report cold meals and a need for more alternative dining options. Transportation to medical appointments was repeatedly identified as an area needing improvement. Bathing schedules and frequency were also raised as concerns, indicating that routine personal care may be unevenly delivered.
Administration, billing, and governance concerns: Several reviewers raised noteworthy administrative complaints, including confusing or incorrect billing, unverified payments, opaque corporate/LLC structures, and allegations of billing for services not rendered (rehab). One reviewer explicitly raised the possibility of legal action. These financial and administrative issues, combined with clinical safety complaints, suggest weaknesses in management transparency, billing oversight, and possibly documentation practices.
Overall assessment and patterns: The reviews portray The Grove as a facility with some strong individual caregivers and moments of very good care, but also with recurring operational and safety problems that cannot be ignored. Positive experiences often hinge on specific staff members or shifts; negative experiences frequently involve systemic problems (short staffing, medication and equipment lapses, billing irregularities) that put residents at risk and cause families distress. For prospective families and referral sources, these mixed reports imply that outcomes may depend heavily on timing, staff assignments, and the facility’s responsiveness to complaints. For facility leadership, the main priorities suggested by these reviews are improving staffing consistency, strengthening clinical oversight and equipment checks, addressing maintenance and housekeeping inconsistencies, clarifying and auditing billing and discharge procedures, and enforcing professional conduct among all employees to ensure the positive behaviors noted by many reviewers are standard across the facility.
