The Grove Health and Rehab

    873 Grove St, Jacksonville, IL, 62650
    4.5 · 55 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Kind staff, but unsafe conditions

    I'm grateful for the many kind, compassionate, and attentive staff - CNAs and nurses were friendly, helped my relative, and the place can feel home-like with good storage and TV. That said, I experienced serious problems: intermittent cleanliness (filthy showers, sewage odor, infrequent sheets), short staffing and unresponsive aides (long waits, delayed bathroom help), medication/equipment errors (wrong meds, call light ignored, CPAP/suction issues), and rehab/billing concerns (rehab billed but not provided, opaque charges). Overall I appreciate the caring team and some excellent staff, but I'd expect much better cleanliness, staffing, medical safety, rehab delivery, and billing transparency.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.53 · 55 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.2
    • Meals

      3.2
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of The Grove Health and Rehab

    About The Grove Health and Rehab

    The Grove Health and Rehab at 873 Grove St., Jacksonville, Illinois, is a facility with 175 certified beds and an average of 126 residents each day, and sometimes you notice that nurse staffing is about 3.08 hours per resident per day, which might matter if you're thinking about attention, and the nurse turnover rate stands at 50.4% so there may be changes in staff more frequently than you'd expect in some places, and since July 2023, the manager has been Light Man Llc, with ownership by Sc Illinois Holdco Ii Llc and indirect owners Apogee Tr and Sc Illinois Ii Tbd Holdco Llc, and that kind of layered ownership can get confusing when you ask about who's in charge but that's the facts of who runs it. The center serves people needing skilled nursing, long-term care, and rehabilitation services, with programs to help folks dealing with orthopedic issues, cardiac problems, Parkinson's, stroke recovery, respite care, and memory care, and they do seem set up to help different groups with specialized therapy services, and while the staff offers what they call compassionate care and attention to detail, you'll also find amenities like an Always Available Menu and samples of menu options for residents who want more choice.

    People often mention the warm and home-like environment here, plus the idea is to make folks feel at home, but you also should know about inspections which have found 37 deficiencies, including 5 related to infection control and a few specific ones like not properly informing families or doctors of injuries or declines (F0580), and not providing required pharmaceutical services or having a licensed pharmacist (F0755), so if those things matter to you, they're part of the record. The Grove's open around the clock every day, and there's a virtual tour for people curious before visiting, and the center's mission speaks of offering genuine hometown care and being a part of the local community, and staff members focus on treating residents with dignity and kindness, aiming for a friendly and welcoming atmosphere, and the idea is for care plans to be tailored by a multidisciplinary team using up-to-date technology, which means some folks may appreciate the discharge concierge service that helps with transition planning. Overall, the Grove Health and Rehab offers a mix of skilled nursing, rehabilitation, and long-term care with an emphasis on community engagement, resident rights, and options for those needing specialized support, all in a large facility that aims to be home-like but also has its noted areas for improvement according to state inspection records.

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