The reviews present a highly mixed picture of Jerseyville Nursing & Rehabilitation Center, with strongly polarized experiences. Several reviews convey deep satisfaction — praising friendly, welcoming staff, a newly energized administration, and a rehabilitation team that helped some residents make significant progress. Other reviews describe serious safety and care deficiencies, including at least one case where family members allege the facility nearly caused a life-threatening medical crisis (dehydration, untreated infection progressing to diabetic ketoacidosis, ICU care and ventilator). That juxtaposition — strong positive reports alongside reports of severe neglect — is the dominant theme.
Care quality and safety concerns are among the most serious and frequently mentioned negative themes. Multiple reviews accuse the facility of failing to recognize or promptly treat infection symptoms and dehydration. One reviewer says this led to diabetic ketoacidosis and ICU-level care. Another alleges a death linked to aspiration from dysphagia that progressed to pneumonia. Reviewers also reported absent or inadequate physical therapy in some cases, and one family was told a resident should undergo a geriatric psychological evaluation in a way the family found inappropriate. These reports raise red flags about clinical assessment, swallow/dysphagia management, infection surveillance, and overall medical oversight.
Staffing and staff performance are described very unevenly. Several reviewers emphasize that the facility is understaffed and that nurses are overworked, which they link to slow responses and neglect. Specific operational complaints include long call-button wait times (one report of a 1.5-hour wait) and family members having to help with daily care because staff were unavailable. At the same time, many reviews single out particular employees as excellent and compassionate; some reviewers call staff "awesome," "very good," or "kind." The net impression is a mixed workforce where some caregivers perform very well but staffing shortages and inconsistent performance negatively affect resident care.
Cleanliness and basic personal care are also inconsistent across reviews. Several accounts mention urine exposure and unclean conditions, and one review describes degrading bathing treatment. Conversely, other families describe a welcoming environment and cite visible improvements under a new administrator. This suggests variability over time or between units/shift teams — some areas or shifts may be well-managed while others struggle to maintain standards.
Rehabilitation and outcomes draw both praise and criticism. A number of reviewers report excellent therapy results and a strong rehab team, with at least one resident recovering and doing well after transfer to another facility for therapy. However, some families said their loved ones received little to no physical therapy while at Jerseyville, indicating inconsistency in therapy delivery or possible staffing/resource limitations. The facility appears capable of producing positive rehabilitation outcomes, but those outcomes may depend on timing, staffing, or recent management changes.
Food and daily amenities receive comparatively minor but consistent critique: several reviewers disliked the meals. Activities were not a major theme in the summaries provided, so no clear conclusion can be drawn about the activity program. Family involvement emerges as an important factor: some reviewers report coming daily to fill gaps in care, suggesting families who are able to visit can mitigate some deficiencies.
Management and leadership are a dynamic element in the reviews. Multiple comments praise a new administrator and note positive changes and improvements, implying that the facility may be in transition. These improvements are important to weigh against the more alarming reports of clinical neglect. The pattern across reviews suggests recent administrative efforts to improve care and rehabilitation services, but also longstanding issues such as staffing shortages and inconsistent care practices that may not be fully resolved.
Overall, the review set portrays Jerseyville Nursing & Rehabilitation Center as a facility with both notable strengths and serious, actionable concerns. Strengths include pockets of excellent, compassionate staff, a rehabilitation program that has helped some residents make significant progress, and a recent administrative push toward improvement. Significant concerns include multiple reports of clinical neglect (including failure to detect/treat infections and dehydration), understaffing with long response times, inconsistent therapy and hygiene practices, and at least one allegation of a fatality related to aspiration. Prospective residents and families should take these polarized reviews seriously: verify current staffing levels, infection monitoring practices, dysphagia management protocols, call-bell response times, and recent inspection/quality reports; ask for references from families whose relatives recently completed rehab there; and, if possible, tour the facility at different times of day to assess cleanliness and staff responsiveness firsthand.
