Overall sentiment: The reviews of Lacon Rehab and Nursing present a strongly mixed but predominantly negative picture. While a subset of reviewers praised individual caregivers—especially CNAs—and noted friendly staff, cleanliness, and satisfactory care experiences, the majority of substantive complaints describe safety lapses, communication breakdowns, management failures, poor dining services, and concerns about value for money. Multiple reviewers conveyed distressing incidents and systemic problems rather than isolated grievances.
Care quality and safety: A recurring and serious theme is inadequate supervision and direct safety concerns. Several reviews allege residents fell multiple times (one report cites 2–3 falls) and that lack of supervision contributed to hip injuries. Specific environmental/safety issues were mentioned (for example, a bed described as too low with a mat beside it), which reviewers linked to injury risk. Additional allegations include overmedication and reports that a dying patient was moved to a different room inappropriately. Some reviews describe residents being kept in bed or becoming bedridden due to poor care or lack of mobility assistance. These accounts paint a pattern of inconsistent clinical oversight and fall prevention measures.
Staffing and staff performance: Reviewer comments about staffing are polarized. Certified nursing assistants (CNAs) are repeatedly praised—described as “terrific” and among the best—indicating that direct-care staff members can be compassionate and competent. At the same time, reviewers criticized nursing staff and described nurses as “unbelievable” (in a negative sense), suggesting variability in clinical quality or responsiveness among different categories of staff. Several reviews also describe uncooperative or unresponsive personnel and poor family communication, indicating organizational weaknesses in coordination and transparency.
Communication and management issues: Communication failures are another prominent theme. Multiple reviews describe an inability to contact residents or family members for over a month, attributed in part to phone system problems and unplugged cordless resident phones. Families reported being unresponsive to calls and described poor communication overall. Management and administrative complaints include a named HR manager (Lindsey) alleged to have refused to provide a W-2 and to be unresponsive to calls; one reviewer stated they filed complaints with corporate and the IRS and sought public attention. There are also broader allegations that the facility operates primarily for profit and that this focus negatively affects care quality.
Facilities, dining, and activities: Reports about the physical environment and services are inconsistent. Some reviewers described the facility as very clean, while others called it run-down and smelly. Dining was a commonly criticized area: reviewers reported meals being often unavailable, food quality described as terrible, and an overall impression that nutrition and meal service are substandard. Activities appear to exist, with mentions of bingo and entertainment, but these are not prominent in the reviews and are outweighed by complaints about core care and service failures.
Cost, value, and allegations of exploitation: Price and perceived value are major concerns for reviewers. One review explicitly cites a rate of $6,000 per month and characterizes the cost as very high relative to the reported quality of care. There are also allegations suggestive of financial exploitation—one reviewer used blunt language indicating the facility “took Social Security” while providing substandard care—which contributes to the perception of profit-driven practices and poor stewardship of resident welfare.
Patterns and final impression: Taken together, the reviews indicate an organization with uneven performance: committed and caring CNAs and occasional friendly staff are offset by systemic problems in oversight, nursing care, management responsiveness, communication systems, meal service, and safety. The most frequently mentioned and serious concerns are falls and injuries due to inadequate supervision, prolonged inability of families to contact residents, poor or unavailable meals, management/HR unresponsiveness, and high cost. A minority of reviewers report positive experiences, but the weight of substantive complaints suggests caution. These reviews portray a facility with pockets of good direct care overshadowed by operational and administrative failures that have led to harm, distress, and severe dissatisfaction among several families.
