Overall sentiment: Reviews for Evercare of Lebanon are mixed but trend toward strong praise for the people who provide direct care and significant concern about staffing levels, facility upkeep, and some administrative issues. Many reviewers emphasize that the caregivers—nurses, CNAs and therapy staff—are warm, attentive and genuinely invested in residents’ quality of life. At the same time, multiple reviewers highlight operational and environmental shortfalls that warrant careful consideration by prospective families.
Care quality and clinical outcomes: A recurring positive theme is the quality of hands-on care and therapy. Several reviewers reported exceptional personal care, regular bathing, individualized attention, and measurable clinical improvements—specifically top-notch therapy resulting in gait improvement and weight normalization. Nursing staff and therapy teams are often described as exceeding expectations and being resident-focused. However, there are conflicting impressions about whether the facility supports improvement for all residents; while some praise the rehab/therapy outcomes, at least one reviewer explicitly stated it was "not a good place for improvement," suggesting variability in outcomes depending on the resident’s needs or timing of care.
Staffing and workforce issues: Staffing is a dominant concern. Reviews repeatedly mention CNA turnover, staff burnout, low overall staffing levels, and a shortage of LVNs. These shortages are tied to operational impacts such as fewer activities, stretched staff, and insufficient supplies for both staff and residents. Despite these constraints, many reviewers still call out dedicated individuals who go above and beyond. The staffing tension creates a mixed picture: excellent individual caregivers operating within a strained system.
Facility condition and cleanliness: Reports on cleanliness and facility condition are inconsistent. Some reviewers describe the facility as very clean and cheerful, while others call it shabby, dirty, run-down, or even depressing, with rooms left dirty and amenities lacking. This discrepancy suggests variability across units or over time. The aged or rundown physical plant and mixed cleanliness are important considerations for families who prioritize environment and appearance. Additionally, there is at least one safety-related concern reported: the memory care unit is allegedly not locked, which could be a significant issue for residents with wandering risk.
Dining and amenities: Dining receives mixed reviews. The existence of a family dining option is noted positively, and staff assist residents with meals when needed (cutting up food, individualized help). Nonetheless, food quality is described as mediocre by some reviewers, and multiple mentions of limited amenities and no outdoor staff break area point to resource constraints that affect both residents and staff comfort.
Activities and social life: Activity-level reports vary. Several reviewers praise engaging activities, monthly family events and staff who take a genuine interest in residents’ hobbies and quality of life. Conversely, other reviewers report little to no activities and an absence of programmatic offerings. This inconsistency could reflect staffing variability, differences between units, or changes under recent management.
Management, administration and culture: Management involvement is cited by some as a positive (resident-focused priorities, involved management), and one review notes the facility is under new ownership but still can be a good fit. However, administrative problems are also reported: office staff are described as "awful" by at least one reviewer, and accountability concerns arise from a reported incident involving a staff member named Alexis Peery, who allegedly behaved unprofessionally, screamed, talked over a family member, and threatened to ban them without apology or accountability. That singular but serious allegation raises concerns about complaint handling, staff training on customer service, and leadership response to misconduct.
Who this facility may suit: Based on available comments, Evercare of Lebanon may be a reasonable fit for families who prioritize warm, personalized care and effective therapy delivered by committed frontline staff, and who are comfortable with a smaller, less fancy facility. It appears less suited to those seeking a high-end, modern campus with consistently spotless facilities, plentiful amenities, locked memory-care security, or guaranteed high staffing ratios. Prospective residents with complex supervision needs (e.g., significant wandering risk) should seek clear confirmation about memory care security.
Key patterns and suggestions for prospective families: The most common patterns are strong individual caregivers operating within a strained system. If considering this facility, ask specific, current questions about staffing ratios (CNAs and LVNs), turnover rates, therapy timelines and expected outcomes, memory care locking/security, cleaning protocols, frequency and type of activities, dining menus, available supplies/equipment, and how the administration handles complaints and staff misconduct. Tour multiple units at different times of day to assess cleanliness and atmosphere, and request recent references or outcomes data from the facility to reconcile the inconsistent reports on rehab success and overall upkeep.
In summary, reviews depict Evercare of Lebanon as a small, compassionate community with notable strengths in personal attention and therapy, but also with operational challenges around staffing, supplies, facility condition, and inconsistent administrative responsiveness. Those strengths and weaknesses should be weighed carefully based on the priorities and safety needs of the prospective resident.
