Overall sentiment in the reviews is strongly polarized but leans positive: many families describe New Perspective Senior Living | Long Grove as a warm, boutique community with compassionate caregivers, high-touch personal attention, and a hotel-like, well-maintained environment. Frequent praise centers on individual staff members (nurses, concierge, activities staff, front desk and managers named positively), a responsive admissions and administrative team, knowledgeable therapists and on-site medical support, and a robust, engaging activities program that includes live music, themed events, arts and crafts, and regular social opportunities. Several reviews highlight excellent, restaurant-quality dining prepared by professional chefs and careful housekeeping with nicely laundered, personalized rooms. Memory care and hospice services receive multiple favorable mentions, with caregivers able to manage challenging dementia behaviors and provide end-of-life support respectfully.
Care quality and staffing are a major recurring theme. Many reviewers report attentive, compassionate, and professional caregivers who form personal relationships with residents and families; physical therapy, nursing oversight, and on-site medical resources are called out as strengths. Conversely, another consistent thread is concern about staffing stability: multiple reviews state there is a revolving door of staff, leading to gaps in continuity of care, variability in activity offerings, and occasional long waits for assistance (including delayed pendant responses). These mixed experiences suggest that resident outcomes can depend heavily on current staffing levels and which team members are on duty.
Facilities and amenities are commonly praised: the building, apartments, bright monitored spaces for memory care, private dining rooms, patio and pond landscaping, and boutique size are seen as positives that promote safety, reduced confusion, and a home-like atmosphere. Many residents and families appreciate the layout, decor, and the community’s social environment. However, a number of reviews report sanitation or maintenance problems in certain sections — notably urine or sewage odors and some unclean rooms — indicating inconsistent housekeeping or facility maintenance in places.
Dining and activities show a clear split. Several reviewers rave about chef-driven menus, specific standout dishes, elegant presentation, and substitution options, describing dining as a memorable, restaurant-level experience. Other families report a decline in food quality over time, meals high in sodium or processed, ethical/dietary errors (pork served despite restrictions), and reduced staffing in dining services. Activities are frequently described as robust and enjoyable (performances, outings, bingo, live bands), yet other reviewers complain that promised activities, transport outings, or frequency of events were not delivered as advertised — sometimes attributed to turnover or COVID-related restrictions.
Management, ownership and communication are another area of contrast. Many reviewers praise responsive, involved management and specific leadership who transformed operations and delivered positive experiences. In equal measure, there are multiple reports of poor leadership, especially tied to ownership or management changes: complaints include sales-focused management, failed follow-through on promises, unresponsiveness from corporate, denied prorated refunds, and alleged deceptive practices. These governance issues appear to drive some of the most severe negative experiences and have led some families to relocate residents elsewhere.
Safety and reliability concerns are serious patterns to note. Reports include medication administration delays (cited as causing harm for residents with conditions such as Parkinson’s), security lapses (doors left open, unattended front desk), incidents during recovery, and delayed responses to calls for help. While many reviewers explicitly state residents feel safe and well cared for, the presence of these incidents in multiple accounts is an important counterweight and a significant consideration for prospective residents with medical complexity.
In sum, the dominant picture is of a community with many devoted staff, strong personal care, attractive facilities, and high points in dining and activities — but one that is vulnerable to variability tied to staffing stability and management practices. Positive reviewers often reference specific caregivers and managers by name and describe consistently excellent service; negative reviews tend to cluster around periods of transition, staffing shortages, or ownership change and raise red flags about communication, cleanliness, food reliability, medication timing, and security. Prospective residents and families should weigh the many firsthand accounts of excellent care against the recurring operational concerns: when visiting, ask current leadership about recent turnover, staffing ratios, med administration protocols, housekeeping and odor remediation procedures, activity schedules, and contract/refund policies to get a current sense of consistency and reliability.
