The reviews for Florence Nursing Home are highly polarized, showing a facility where experiences vary considerably by individual resident or family. A significant portion of reviewers praise the staff as caring, hardworking and dedicated — even naming specific employees (Kathy and Katie) who provide strong communication and a welcoming presence. These positive accounts emphasize teamwork across departments (housekeeping, CNAs, nursing, maintenance, kitchen), around-the-clock attention, a homelike and loving atmosphere, and grateful families who feel their loved ones are well cared for.
Counterbalancing that, there are numerous and serious complaints about the physical condition of the facility and the level of care. Multiple reviewers describe the building as rundown and dirty, with at least one allegation that bedding is not changed regularly. Some reviewers explicitly call the interior "disgusting." These cleanliness and maintenance concerns are compounded by reports of understaffing and staff who appear unresponsive — especially at the nursing desk, where staff are accused of being on phones and ignoring requests. Several families report that care is minimal or inconsistent: examples include discontinued physical therapy, no organized physical activities, and residents left alone for long stretches or simply placed in front of the television.
Staff performance is a major split in the narrative. On one hand, reviewers praise specific caregivers and teams for going "above and beyond," creating a loving atmosphere, and delivering attentive care. On the other hand, other reviewers describe nurses and staff as rude, indifferent, or providing only the bare minimum of care, with statements that nurses rarely tend to patients. This inconsistency suggests variability in shift coverage, individual staff behavior, or possibly differences between units. Linked to this variability are complaints about communication and trustworthiness: families say staff can be difficult to reach, unresponsive, or poor communicators, which undermines confidence in management and care coordination.
Activities, rehabilitation, and resident engagement emerge as another area of concern. At least one reviewer explicitly notes that physical therapy was discontinued and that there is no organized physical activity program, resulting in residents spending significant time alone or inactive. The lack of programming raises quality-of-life concerns beyond basic medical care and may reflect deeper staffing or budget constraints.
Administrative and policy issues are also present in the reviews. While some reviewers describe administration as hardworking and dedicated, others call attention to policies that seem overly strict or poorly explained (for example, a strict trespassing policy related to bike visits). A financial concern appears in the feedback with at least one reviewer asserting the facility is "taking your money" without delivering commensurate care — an allegation that prospective families should investigate further with documentation and clear contract review.
Overall, Florence Nursing Home appears to deliver excellent, compassionate care in some cases, driven by committed employees and strong cross-department teamwork, but there are persistent and recurring complaints about cleanliness, understaffing, inconsistent care, discontinued therapies, lack of activities, poor communication, and occasional rudeness. The net picture is one of significant variability: some residents and families are very happy, while others have experienced lapses serious enough to consider alternatives like home care.
For prospective residents and families: visit in person multiple times, at different times of day and different days of the week; ask directly about staffing ratios, turnover, cleaning schedules, linen and laundry processes, activity and therapy programming (including whether physical therapy is currently available), and communication protocols for families. If possible, speak with or seek references for the specific staff members named positively in reviews. Review the contract and billing carefully to resolve any financial concerns up front. Given the mix of strong positives and notable negatives, on-site confirmation and careful questioning are recommended before making placement decisions.
