Overall sentiment across the reviews is mixed but leans toward positive experiences for many families and residents, with recurring praise for the food, certain members of the caregiving staff, therapy services, and the facility’s atmosphere. Multiple reviewers highlight an exceptional dining experience and an “awesome” chef, and several families credit the staff and on-site physical/occupational therapists with improving health and mobility. The facility’s small size (noted by at least one review as roughly 35–40 residents) is frequently described as an advantage: it fosters personal connections, a family-like culture, and easy recognition by name. The building and common areas receive consistent compliments — described as beautiful, bright, and home-like — with attractive amenities such as a movie theater, Wii bowling room, center garden/courtyard, nature viewing room, and seasonal decorating that create a pleasant, uplifting environment.
Care and staffing show a broad range of experiences. Many reviewers call the staff courteous, caring, and accommodating; CNAs and aides are repeatedly praised for being attentive, helpful, and compassionate. Conversely, there are serious and specific complaints about care quality in multiple summaries: medication management problems, missed or poorly prepared meals (including reports of raw meat), non-working emergency call cords and wearable buttons, and instances where residents had to manage their own medications. Staffing levels and turnover emerge as prominent concerns — weekend and evening caregivers are often described as less reliable or less courteous, night shifts are sometimes staffed by a single, unlicensed caregiver, and frequent staff changes create instability. Several reviewers explicitly mentioned regulatory involvement, fines, and deficiencies cited by the State Department of Health, indicating these issues were significant enough to trigger formal actions.
Management and administration are described as inconsistent across the reviews. Some accounts praise a proactive administrator, an open-door culture, clear communication, and directors who went out of their way to help residents and families. Other reports describe poor management, unresolved issues, and leadership changes that left family members frustrated (one review specifically noted a previously considered “awesome” director had left). Several reviewers stated that marketing materials or brochures did not always reflect actual practice, describing them as “propaganda” when policies were not consistently followed. There are also positive notes about quick resolution of some initial problems, showing that the facility has been able to correct issues in certain instances.
Facility amenities, convenience, and living units are strong selling points in many reviews. The location is repeatedly appreciated for proximity to a hospital, doctors, Target, and shopping. Residents and families value transportation to appointments, an on-site hairdresser, 24/7 family access, and the availability of activities and family-friendly events. Apartments are noted as large, often with private full bathrooms and accessible walk-in showers; however, some units are described as bare upon move-in and requiring families to bring much of the furniture. Other practical negatives include occasional TV/cable hookup problems tied to older boxes and some amenities (like a gym) being under construction or unavailable at times.
Dining and activities present a dual picture: many reviews celebrate the food, dining experience, and a robust activity calendar (movie nights, Wii bowling, bingo, holiday parties, community trips, and family days). At the same time, others describe disrupted meal service, dining interruptions, insect sightings in dining areas, and instances of poorly prepared food. Activity levels can also be affected by the smaller resident population; while some appreciate the quieter, home-like environment, others found the low resident count made the community less lively and wished for more activities.
Patterns and recommendations emerging from the reviews: the facility offers many desirable attributes — strong therapy services, a warm physical environment, excellent food for many residents, and staff who are highly caring in numerous accounts. However, there are repeated and specific safety and management concerns (medication errors, call systems not functioning, regulatory fines, staffing shortages and turnover) that families must weigh carefully. The mixed nature of the feedback suggests variability over time or across different shifts and staff. Prospective families should tour the community, ask directly about recent State Department of Health findings and their remediation, verify current leadership and staff stability (especially on nights and weekends), confirm emergency call systems and medication management protocols, and observe meal service and activity engagement during their visit. For those prioritizing a small, personal setting with strong therapy support and excellent dining under favorable staffing conditions, Charter Senior Living of Moline can be a very good fit; for families most concerned about consistent clinical safety and staffing stability, the noted negative reports warrant careful investigation and follow-up before making a placement decision.
