Overall sentiment across the reviews is sharply mixed: many families and residents praise Celebrate of Moline for compassionate staff, strong therapy and rehabilitation services, engaging activities, and generally good food and a pleasant environment; however, a substantial number of reviews report serious quality and safety concerns including understaffing, medical neglect, hygiene problems, lost belongings, and management failures. These polarized accounts indicate that experiences at the facility vary significantly by unit, shift, and individual staff members.
Care quality and staffing: A recurring positive theme is that nurses, CNAs, and therapy staff (PT/OT) are caring, knowledgeable, and effective. Multiple reviewers cited attentive medication administration, clear communication from nursing staff, therapy-driven progress, and specific staff singled out for exceptional care (names such as Amber, Robbie, and a therapist Morgan were noted). Conversely, many reviews express alarm about severe understaffing (reports of only two CNAs on duty), unresponsiveness to call lights, staff hiding or being distracted (examples include staff on social media), and long waits for assistance during meals or medication passes. Several reviewers reported limited shower assistance and infrequent bathing, which contributes to family concern about personal hygiene and dignity. The contrast suggests pockets of very good clinical care coexisting with shifts or units where staffing shortages and attention lapses create significant risk.
Medical safety and neglect reports: While some residents experienced rapid healing and good nursing oversight, others reported troubling incidents suggesting medical neglect. Specific examples from reviews include inadequate wound care and neglected bedsores, a dangerously low blood sugar episode (reported as 38), untreated or poorly managed infections (UTI/sepsis), and allegations that medical complaints were not appropriately addressed. There are also allegations that residents were fed by visitors because caregivers were unavailable. A number of families described situations they considered malpractice-level failures and lack of follow-through from management. These safety-related complaints are among the most serious themes and were cited repeatedly by reviewers who strongly discourage the facility.
Facilities and cleanliness: Many reviewers describe the building as clean, well-decorated for holidays, and comfortable, with seasonal decor and pleasant common areas. However, opposing reports detail dirty rooms, urine and feces on beds or floors, stains left at move-in, smelly areas (including a repeated complaint about the 300 hall and occasional weed odor), and aide personal hygiene concerns. This dichotomy suggests significant inconsistency in housekeeping and direct care practices across different parts of the facility or different shifts.
Dining and activities: The majority of reviewers praised the food — calling meals tasty, nutritious, varied, and customizable — and enjoyed restaurant-club outings, birthday/anniversary celebrations, and frequent activities (arts & crafts, bingo, movies, live entertainment). Several families described special touches from the activities or social work teams, such as bouquets, private dinners, and consistent holiday programming. A smaller number of reviews criticized food quality or late dinners, indicating variability in dining experiences.
Management, accountability, and regulatory issues: Reviews show conflicting impressions of management. Some note that recent management changes have ‘‘righted the ship,’’ praising social work and administrators for responsiveness and smooth transitions. Others accuse management of ignoring complaints, failing to hold staff accountable, and even mischaracterizing residents (examples include a resident labeled a flight risk and discharged within 24 hours). A few reviews referenced serious regulatory or financial problems: one mentioned large fines (an amount of $27,000 was cited in reviews) and DHS notices, and there were mentions of AMA discharges and potential Medicare/Medicaid complications. Such reports contribute to concerns about oversight and systemic issues beyond individual caregiver performance.
Belongings, communication, and family experience: Lost clothing and mishandled laundry are frequent complaints, as are mixed reports about communication — many families applaud clear, humane communication and family-centered care, while others describe staff dishonesty or poor responsiveness. Social work and certain staff members were repeatedly commended for supportive, family-focused interactions, but the inconsistent communication in other cases exacerbates family anxiety.
Patterns and practical implications: The reviews collectively portray Celebrate of Moline as a facility with demonstrable strengths — notably a committed core of caregivers, good rehab/therapy outcomes for many, active programming, and positive dining experiences — coexisting with significant and recurring problems in staffing, medical oversight, hygiene, and management accountability. Problems appear concentrated at certain times, shifts, or specific units (several reviewers pointed to the 300 hall), meaning the resident experience can be highly dependent on when and where care is delivered.
Conclusion: The overall picture is polarized. If a resident’s experience aligns with reviewers who praised the staff and therapy teams, Celebrate can provide excellent, attentive rehab and compassionate care. If it aligns with the more critical reviews, families may encounter serious safety and sanitation problems, unresponsiveness, and management lapses. Given these divergent reports, prospective residents and families should carefully vet the facility by asking about staffing ratios, wound-care protocols, call-bell response times, recent citations or fines, laundry procedures, and management’s steps to address past complaints; observe multiple shifts and specific halls when touring; and seek written assurances about care plans, therapy goals, and monitoring for high-risk conditions. The facility shows pockets of strong performance but also patterns of risk that warrant close scrutiny before making placement decisions.
