Overall sentiment across the reviews is mixed but leans positive: many family members and residents report compassionate, attentive care and effective rehabilitation, while a smaller but serious set of complaints describe significant lapses in care and communication. Positive themes are frequent and consistent — staff at multiple levels (nurses, CNAs, aides, social workers, transportation and activities staff) are repeatedly described as friendly, attentive, and hands-on. Several reviewers explicitly said they gained peace of mind because of staff attentiveness, and multiple accounts praise the administration as helpful and friendly. Rehab services and physical therapy receive strong endorsement; reviewers reported measurable progress after stays and seamless transitions home, sometimes including temporary home help arranged by the facility. Named providers and departments (for example, Dr. Sams and the rehab department) were singled out for positive experiences.
Care quality is a central theme with both positive and negative notes. Many reviewers describe daily needs being met, prompt follow-through on requests, and effective nursing and aide support. Conversely, a small but important subset of reviews report serious quality concerns: allegations of poor nursing care that included verbal abuse and threats toward residents, clinical complications such as bed sores, lost dentures, and a case in which thin blood resulted in hospitalization and eventual hospice care. These negative incidents suggest variability in clinical oversight and raise safety concerns for certain residents.
Staffing and resident activities are particular strengths. Activities staff are praised for taking residents to games, church on Sundays, exercise sessions, and other programming; families appreciate staff actively engaging their loved ones. Transportation staff are noted for reliably taking residents to outside appointments. The facility’s floor staff are described as family-oriented and attentive to detail, and several reviewers said residents appear content and comfortable. These operational strengths — activities, transport, and rehabilitation — contribute heavily to positive family impressions.
Facilities and dining receive generally favorable mentions: the building is described as clean and meals are repeatedly called good or awesome. Several reviewers explicitly stated the facility is comfortable and that residents seem content with the food and environment. These tangible aspects (clean rooms, acceptable meals) complement the reports of strong frontline caregiving and activities programming.
Management and communication are mixed and represent a notable area for improvement. While some reviewers found administration and social workers helpful and communicative (social workers keeping families updated was specifically praised), others reported difficulty reaching the Director of Nursing or the administrator, unreturned calls, and poor communication about important matters such as COVID cases. That inconsistency — being easy to reach and supportive at times but unresponsive at others — is a recurring pattern and contributes to uneven family satisfaction.
There are also recurring reports of mishandled personal property and inconsistent follow-through: examples include a cell phone washed in laundry and lost dentures. These incidents, together with the cited clinical complications, underscore variability in quality control and resident safety practices. A small number of reviewers were strongly dissatisfied (including at least one 0-star review), indicating that while many families have positive experiences, others have had serious negative outcomes.
In summary, Mount Zion Health and Rehab Center appears to deliver strong rehabilitation services, a robust activities program, reliable transportation, and generally compassionate, attentive bedside care according to numerous reviews. Facility cleanliness and meals are also viewed positively by multiple families. However, reviewers also raise important concerns about inconsistent communication, management responsiveness, and isolated but severe care lapses (including alleged verbal abuse, wound care issues, lost personal items, and medical complications). These mixed patterns suggest the facility can provide excellent care for many residents but that families should proactively ask about staff continuity, care escalation procedures, communication protocols (including how and when families are notified of incidents or infectious outbreaks), and safeguards for personal belongings and wound care when making decisions or during admissions.
