Hallmark Healthcare of Pekin

    2501 Allentown Rd, Pekin, IL, 61554
    4.0 · 67 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Kind staff but inconsistent care

    I had a mixed experience. Many nurses, CNAs and the therapy team were kind, attentive and professional - my loved one often felt safe, well cared for, and made friends - but chronic understaffing, unanswered call lights, missed meds and occasional neglect (left in a soiled bed, delayed cleaning) made care inconsistent. Facility and food feel dated at times and administration's responsiveness varies, so tour carefully and ask about staffing and med management before deciding.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.04 · 67 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.6
    • Meals

      3.4
    • Amenities

      2.3
    • Value

      2.0

    Pros

    • Many reviews praise exceptionally caring and attentive staff
    • Hardworking, knowledgeable nurses and CNAs
    • Staff often responsive to families and follow up on concerns
    • Compassionate, respectful treatment of residents
    • Strong rehab/therapy (PT/OT) and skilled nursing for some residents
    • Accessible administration and responsive social work/management in many cases
    • Cleanliness noted frequently in positive reviews
    • Good, often well-reviewed dining and individualized meal attention
    • Amenities such as beauty salon and chapel
    • Staff make residents comfortable and build friendships
    • Quick admissions/rehab placement reported by some families
    • Front office and business office staff described as welcoming and helpful
    • Specific staff members (e.g., Jenny, Hope, Kimmy) cited as standouts
    • Many families would recommend or felt their loved one was safe and well cared for

    Cons

    • Chronic understaffing and staffing shortages
    • Inconsistent care with reports of missed medications and medication errors
    • Calls/ call lights sometimes unanswered and phone lines difficult to reach
    • Instances of neglect: residents left in soiled beds or without timely assistance
    • Allegations of basic supplies shortages (e.g., bedpans) and unmet basic needs
    • Reports of rude or unprofessional staff behavior and staff complaining in front of residents
    • Perceived decline in quality after ownership/staff turnover and profit-driven decisions
    • Overcrowding leading to inadequate attention to residents
    • Facility and communal areas described as dated and in need of updates
    • Inconsistent cleanliness reports, including serious plumbing/overflow incidents
    • Visiting restrictions (after 6pm) and COVID-era limits cited as upsetting
    • Activity program inconsistencies or lack of activities; missing activity director
    • Food quality inconsistent (sometimes cold or poor)
    • Management and administrative customer service seen as poor by some families
    • Favoritism and poor teamwork reported on some shifts, especially nights

    Summary review

    Overall sentiment across the reviews is mixed but centers on a clear pattern: individual staff members and clinical teams at Hallmark Healthcare of Pekin receive frequent, strong praise for compassion, clinical skill, and responsiveness, while systemic issues—most notably understaffing, inconsistent management, and sporadic neglect incidents—create significant variability in resident experience.

    Care quality and frontline staff performance are the most commonly celebrated aspects. Many reviewers describe "exceptional," "attentive," and "compassionate" nurses and CNAs who listen, follow up with families, and make residents comfortable. Several accounts highlight high-quality skilled nursing and rehabilitation services, with specific commendations for physical and occupational therapy teams, a responsive social worker, and accessible administrative leaders. Positive reports repeatedly note that residents made friends, felt safe and respected, and that the staff upheld Hallmark’s mission in practice. Individual staff members are named and praised, and multiple families said concerns were resolved promptly when staff were engaged.

    However, that positive picture is frequently undercut by operational and safety concerns. Numerous reviews describe understaffing and overcrowding that result in missed care—examples include unanswered call lights, residents left in soiled beds for hours, delayed cleaning, and reports of basic supply shortages such as bedpans. Multiple families reported medication errors or missed medications, and at least one review indicated medications were not filled at admission. These lapses produced serious safety and dignity issues for some residents, including hospice patients and residents unable to feed themselves. Phone communication issues and difficulty reaching staff by phone or at the nursing station were recurring frustrations for families.

    Facility condition and amenities receive mixed feedback. Many reviewers praised cleanliness, an on-site beauty salon, and a chapel, and some called the facility "very clean." Conversely, others reported deteriorating conditions or specific incidents (toilet overflows, standing water) severe enough to prompt moves. Several comments described the building as older and in need of updates; communal spaces reportedly could use refurbishment. Dining is often rated positively for quality and individualized attention, though complaints about cold or poor food appear in several reviews.

    Activities and social programming show variability. Some residents enjoyed dining room visits and made friends, but multiple reviewers lamented a decline or absence of activities after the activity director left, describing residents as unexcited and alleging that programming was "going downhill." This inconsistency affects residents’ social engagement and overall quality of life. Visiting policies and COVID-related restrictions were also noted as unsettling for some families, and at least one review cited a restrictive visiting hour (no visits after 6pm).

    Management, communication, and culture are a key dividing line in the reviews. While some families report a hands-on director, an accessible administration, and responsive problem resolution, others accuse new ownership or management of prioritizing profit over care, leading to staff turnover, loss of institutional memory, and degraded care. Reports of favoritism, poor teamwork (particularly on night shifts), rude or unprofessional conduct by some staff, and a perceived lack of appreciation for employees contribute to inconsistent service. Positive reviews often emphasize particular staff or managers who remedied problems quickly; negative reviews describe issues left unaddressed.

    In sum, Hallmark Healthcare of Pekin appears to provide genuinely high-quality, compassionate care in many cases—especially where engaged clinical teams, rehabilitation services, and proactive administrators are present. At the same time, systemic issues (staffing shortages, inconsistent management, occasional neglect, and facility upkeep concerns) create meaningful risk of substandard experiences for some residents. Prospective families should weigh the strength of individual staff and therapy programs against reports of variability: ask about current staffing levels (including nights), medication administration processes, call bell/phone responsiveness, activity programming, and any recent ownership or leadership changes when considering placement. Viewing the facility in person, touring communal areas, and speaking directly with the nursing leadership may help identify whether the positive elements highlighted by many reviews are consistently in place for a specific unit or wing.

    Location

    Map showing location of Hallmark Healthcare of Pekin

    About Hallmark Healthcare of Pekin

    Hallmark Healthcare of Pekin sits at 2501 Allentown Rd, Pekin, IL 61554, and offers both short-term rehab and long-term skilled nursing care, so folks can stay for a short while after the hospital or for a longer time if they're very frail and need constant nursing help. The staff speak English, and the facility provides licensed nursing home services along with support like housekeeping, laundry, pharmacy, and security. There's a restaurant-style dining feature with a sample menu, a gift shop, a spa amenity, and people can always find something to do, from gardening, arts and crafts, parties, movies, exercise classes, musical programs, to religious services, so folks don't just sit around bored.

    This facility isn't accepting new patients right now, which might change later, but it does offer both short-term and long-term stays and runs from Monday through Friday, 8 AM to 5 PM for office hours. Hallmark Healthcare has a skilled nursing section and a center for diagnostic imaging, and you'll find a full range of skilled therapies, like orthopedic rehab, cardiac rehab, stroke recovery, and Parkinson's therapy. The care team looks after medical and personal needs, provides help with special diets, and offers longevity treatments. They'll help with discharge concierge services if someone is leaving, and they offer respite care.

    Now, it's important to know Hallmark Healthcare of Pekin has had some inspection deficiencies, including issues with respecting resident rights, honor, dignity, and infection control, and there's no accredited status listed. There aren't telehealth services offered here. The place focuses on safety and community engagement, trying to keep a warm, home-like feeling, with transportation help included too. They provide skilled, hands-on care to help people recover or live more comfortably, but like any place, it's wise to look closely at the reports and ask questions to see if it's a good fit for your needs.

    People often ask...

    Nearby Communities

    • Evening view of the entrance area of Belmont Village Senior Living Lincoln Park, featuring brick walls, decorative lighting fixtures, a circular chandelier on the ceiling, and a sign with the facility's name visible near the street.
      $5,506 – $7,157+4.5 (131)
      Semi-private • 1 Bedroom • Studio
      independent, assisted living, memory care

      Belmont Village Senior Living Lincoln Park

      700 W Fullerton Ave, Chicago, IL, 60614
    • Exterior view of Belmont Village Senior Living Glenview building at dusk, showing a large covered entrance with white columns, well-maintained landscaping with bushes and trees, and a multi-story brick and siding facade with lit windows.
      $3,965+4.6 (121)
      Semi-private
      independent, assisted living, memory care

      Belmont Village Senior Living Glenview

      2200 Golf Rd, Glenview, IL, 60025
    • Front exterior view of the American House Town and Country senior living facility with a circular driveway, landscaped greenery, and an American flag on a flagpole under a wooden entrance canopy.
      $5,000+3.9 (61)
      suite
      assisted living, memory care

      American House Town and Country

      1020 Woods Mill Rd, Town and Country, MO, 63017
    • Exterior view of a large, modern three-story senior living facility building with a covered entrance driveway, surrounded by green lawns and trees under a partly cloudy blue sky.
      $5,633 – $7,322+3.9 (69)
      Semi-private • 1 Bedroom • Studio
      assisted living, memory care

      Alto Grayslake

      1865 E Belvidere Rd, Grayslake, IL, 60030
    • Two-story senior living building with balconies overlooking a large manicured lawn and pond under a blue sky.
      $2,189 – $3,529+4.4 (70)
      Studio • 1 Bedroom • 2 Bedroom
      independent living

      StoryPoint Grand Rapids West

      3121 Lake Michigan Drive Northwest, Grand Rapids, MI, 49504
    • Exterior view of a senior living facility named The Ashton on Dorsey, featuring a large covered entrance with stone pillars, multiple windows, and three flagpoles with flags in front of the building under a clear blue sky.
      $4,100 – $6,900+4.7 (76)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      The Ashton on Dorsey

      1105 Dorsey Ln, Louisville, KY, 40223

    Assisted Living in Nearby Cities

    1. 38 facilities$5,872/mo
    2. 44 facilities$5,813/mo
    3. 21 facilities$5,781/mo
    4. 54 facilities$5,369/mo
    5. 20 facilities$5,781/mo
    6. 30 facilities$5,845/mo
    7. 9 facilities
    8. 25 facilities$5,309/mo
    9. 0 facilities
    10. 59 facilities$5,092/mo
    11. 5 facilities$6,443/mo
    12. 56 facilities$5,407/mo
    © 2025 Mirador Living