Overall sentiment across the reviews is deeply mixed but leans toward serious concerns about safety, sanitation, and management, while repeatedly praising the rehabilitation/therapy department and certain individual caregivers. Multiple reviewers describe exceptional, professional, and compassionate care from therapists, nurses, and specific staff members; these accounts credit the rehab team with enabling significant recoveries and timely services. Complementary positives include an on-site physician, transportation assistance for dialysis and medical appointments in many cases, family-friendly practices such as allowing inexpensive family meals, and active programming with community rooms and frequent activities. Several reviewers explicitly recommended the therapy department and highlighted staff who were personable and knew residents by name, leading to positive outcomes and willingness by some families to recommend Timbercreek for short-term rehab stays.
However, the positive comments are counterbalanced by numerous, recurring serious complaints. A dominant theme is poor sanitation and persistent foul odors (often urine) throughout rooms and common areas — several reviewers mention dirty bathrooms, dining areas, and rooms with holes in walls or sharp edges from broken trim. These environmental concerns are frequently tied to infection risk and general neglect. Understaffing and high turnover are repeatedly cited as root causes: slow or non-existent responses to call buttons, unmonitored alarms, delayed or missed medications, and failure to check on residents for extended periods (one review notes not checking on a resident for four days). These staffing problems often escalated into clinical harms like dehydration, unexplained weight loss, bedsores, fall risks, hip fractures, and other avoidable adverse events noted by families.
Management and administrative failures are another major pattern. Multiple reviewers alleged lost paperwork, lies from administrators, late or shorted payroll checks (including checks mailed late), and even threats from leadership toward staff. There are disturbing reports of theft — missing personal belongings and payroll-related issues — and accounts of staff accusing residents of lying when items were reported missing. Communication failures with families are common: front desk/reception coverage gaps, entry buttons not working, phone calls hung up, denied visits, and general unresponsiveness. Some reviewers felt coerced or 'held' due to paperwork issues, describing an atmosphere where leaving or resolving concerns was made difficult by administrative obstacles.
Safety concerns are significant and specific. Reviewers reported unmonitored alarms, unsafe transport incidents, neglect in personal hygiene (residents not bathed or changed), roommate situations with incontinence left unaddressed, and medication errors including cancelled 30-day supplies and delayed meds. Combined with sanitation issues and staffing shortages, these concerns paint a picture of variable quality where a resident's safety and basic care could be compromised depending on timing, staffing, and which staff are on duty.
Dining and facility condition drew mixed reactions: some loved the food and cafeteria, while many others described horrible food, disliked specific menu items, or pointed out dirty dining areas. The physical plant is similarly disputed — some reviewers describe a big, clean facility with good common areas, while others say the building is run-down, with large holes in walls, urine smell, alarms going off unanswered, and general maintenance neglect. This variability suggests inconsistency in upkeep and possibly differences between units or periods of staffing.
A clear pattern is variability and inconsistency: several reviewers report exceptional, attentive staff and excellent outcomes, especially in therapy, while many others recount neglect, abuse, or administrative incompetence. The result is a polarized portrait: a place capable of outstanding clinical and rehabilitative care in some departments and shifts, yet prone to lapses in basic nursing care, sanitation, safety monitoring, and management reliability. Families repeatedly advised touring the facility, monitoring for odours, checking staffing levels, asking about medication and payroll procedures, and ensuring clear communication channels before committing.
In summary, Timbercreek appears to offer strong rehabilitative services and some standout, compassionate staff, but also shows systemic weaknesses — notably in sanitation, staffing stability, medication management, safety monitoring, and administration. These issues have led to serious allegations of neglect, theft, and unsafe conditions by multiple reviewers. Prospective residents and families should weigh the positive reports about therapy and certain caregivers against the frequency and severity of the negative reports, and should conduct thorough, on-site evaluations focused on cleanliness, staffing ratios, medication protocols, security of belongings, and responsiveness of management before making placement decisions.