Timbercreek Rehab & Health Care

    2220 State St, Pekin, IL, 61554
    2.9 · 38 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, run-down facility; occasional help

    I placed a loved one here and had a mixed but mostly negative experience. The facility was run-down with constant urine/other odors, dirty rooms, broken trim and missed/ delayed meds, theft of belongings, neglected residents (bed sores, minimal bathing) and unsafe, unresponsive staff-admin was indifferent and communication/payroll were a mess. At the same time a few nurses, CNAs and the therapy team were excellent and activities/food were sometimes good. Tour thoroughly before deciding-I would not trust this place for a high-need relative.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.89 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.5
    • Meals

      2.6
    • Amenities

      2.2
    • Value

      1.0

    Pros

    • Strong rehab and physical therapy program
    • Caring and professional nurses and therapists (in many reports)
    • On-site physician available
    • Good coordination/transport for dialysis and doctor/hospital visits (in some cases)
    • Family-oriented environment and allowance of family meals
    • Frequent activities and use of community rooms
    • Clean and large facility (reported by some reviewers)
    • Helpful, compassionate staff members (specific staff praised)
    • Timely service and effective recovery stories
    • Pleasant dining experience reported by some families
    • Staff who know residents by name and provide personal attention
    • Willingness by some administrators/RNs to resolve issues

    Cons

    • Persistent foul odors (urine, strong smells) in rooms and common areas
    • Dirty rooms, bathrooms, and dining areas; poor sanitation
    • Understaffing and high employee turnover
    • Unresponsive or absent reception/front-desk coverage
    • Staff distracted by phones and poor responsiveness to calls
    • Rude, disrespectful, or abusive staff reported
    • Theft and missing personal belongings (including checks/payroll issues)
    • Medication mismanagement, missed or delayed medications, cancelled supplies
    • Neglect of personal care (inadequate bathing, changed, incontinent care)
    • Bedsores, weight loss, dehydration, and decline tied to neglect
    • Unsafe environment: unmonitored alarms, fall risk, unsafe transport incidents
    • Broken or hazardous room fixtures (sharp edges, holes in walls, trim breaking)
    • Poor food quality reported by many reviewers
    • Management/administration problems: lost paperwork, lying, indifferent admin
    • Payroll/paycheck problems: late, shorted, mailed checks
    • Denial of family visits or poor communication with families
    • Failure to check on residents for extended periods (days)
    • Sanitation supplies lacking (e.g., no soap) and infection risk
    • Harassment or threats from leadership toward staff
    • Inconsistent quality across staff and departments
    • Reports of being held or constrained due to paperwork/coercion
    • Overbilling or perceived financial exploitation
    • Maintenance incompetence and run-down facility areas
    • Poor or nonexistent monitoring of alarms and patient safety systems
    • Contradictory reports: some departments excellent while others failing

    Summary review

    Overall sentiment across the reviews is deeply mixed but leans toward serious concerns about safety, sanitation, and management, while repeatedly praising the rehabilitation/therapy department and certain individual caregivers. Multiple reviewers describe exceptional, professional, and compassionate care from therapists, nurses, and specific staff members; these accounts credit the rehab team with enabling significant recoveries and timely services. Complementary positives include an on-site physician, transportation assistance for dialysis and medical appointments in many cases, family-friendly practices such as allowing inexpensive family meals, and active programming with community rooms and frequent activities. Several reviewers explicitly recommended the therapy department and highlighted staff who were personable and knew residents by name, leading to positive outcomes and willingness by some families to recommend Timbercreek for short-term rehab stays.

    However, the positive comments are counterbalanced by numerous, recurring serious complaints. A dominant theme is poor sanitation and persistent foul odors (often urine) throughout rooms and common areas — several reviewers mention dirty bathrooms, dining areas, and rooms with holes in walls or sharp edges from broken trim. These environmental concerns are frequently tied to infection risk and general neglect. Understaffing and high turnover are repeatedly cited as root causes: slow or non-existent responses to call buttons, unmonitored alarms, delayed or missed medications, and failure to check on residents for extended periods (one review notes not checking on a resident for four days). These staffing problems often escalated into clinical harms like dehydration, unexplained weight loss, bedsores, fall risks, hip fractures, and other avoidable adverse events noted by families.

    Management and administrative failures are another major pattern. Multiple reviewers alleged lost paperwork, lies from administrators, late or shorted payroll checks (including checks mailed late), and even threats from leadership toward staff. There are disturbing reports of theft — missing personal belongings and payroll-related issues — and accounts of staff accusing residents of lying when items were reported missing. Communication failures with families are common: front desk/reception coverage gaps, entry buttons not working, phone calls hung up, denied visits, and general unresponsiveness. Some reviewers felt coerced or 'held' due to paperwork issues, describing an atmosphere where leaving or resolving concerns was made difficult by administrative obstacles.

    Safety concerns are significant and specific. Reviewers reported unmonitored alarms, unsafe transport incidents, neglect in personal hygiene (residents not bathed or changed), roommate situations with incontinence left unaddressed, and medication errors including cancelled 30-day supplies and delayed meds. Combined with sanitation issues and staffing shortages, these concerns paint a picture of variable quality where a resident's safety and basic care could be compromised depending on timing, staffing, and which staff are on duty.

    Dining and facility condition drew mixed reactions: some loved the food and cafeteria, while many others described horrible food, disliked specific menu items, or pointed out dirty dining areas. The physical plant is similarly disputed — some reviewers describe a big, clean facility with good common areas, while others say the building is run-down, with large holes in walls, urine smell, alarms going off unanswered, and general maintenance neglect. This variability suggests inconsistency in upkeep and possibly differences between units or periods of staffing.

    A clear pattern is variability and inconsistency: several reviewers report exceptional, attentive staff and excellent outcomes, especially in therapy, while many others recount neglect, abuse, or administrative incompetence. The result is a polarized portrait: a place capable of outstanding clinical and rehabilitative care in some departments and shifts, yet prone to lapses in basic nursing care, sanitation, safety monitoring, and management reliability. Families repeatedly advised touring the facility, monitoring for odours, checking staffing levels, asking about medication and payroll procedures, and ensuring clear communication channels before committing.

    In summary, Timbercreek appears to offer strong rehabilitative services and some standout, compassionate staff, but also shows systemic weaknesses — notably in sanitation, staffing stability, medication management, safety monitoring, and administration. These issues have led to serious allegations of neglect, theft, and unsafe conditions by multiple reviewers. Prospective residents and families should weigh the positive reports about therapy and certain caregivers against the frequency and severity of the negative reports, and should conduct thorough, on-site evaluations focused on cleanliness, staffing ratios, medication protocols, security of belongings, and responsiveness of management before making placement decisions.

    Location

    Map showing location of Timbercreek Rehab & Health Care

    About Timbercreek Rehab & Health Care

    Timbercreek Rehab & Healthcare Center is a nursing home facility located in Pekin, Illinois, dedicated to providing comprehensive care and support for its residents. This community caters specifically to those who require nursing home care, offering services and programs designed to meet an array of health and personal needs. Residents at Timbercreek Rehab & Healthcare Center benefit from a range of amenities, ensuring both comfort and a supportive environment tailored to seniors and those in need of rehabilitation or daily nursing assistance.

    The cost of care at Timbercreek Rehab & Healthcare Center is designed to accommodate various financial circumstances, with monthly rates typically starting at $2,650 and reaching up to $6,600, depending on the level and complexity of care required. Additional services may be offered at an increased cost, ensuring that residents receive personalized support that aligns with their individual health and living requirements. The center is committed to helping families navigate payment options for senior care, including guidance on selling a home or applying for applicable veterans' benefits.

    At Timbercreek Rehab & Healthcare Center, residents find a living environment that focuses on well-being and security. However, it is important to note that this community does not allow residents to have pets on the premises. With a variety of room and apartment options, the center strives to accommodate both the budget and the preferences of each individual, ensuring that every resident can find a space that feels like home.

    The staff at Timbercreek Rehab & Healthcare Center is dedicated to providing thoughtful, individualized care, helping residents with daily living activities and any medical needs they may have. The facility aims to support a high quality of life through dedicated nursing services and a commitment to comfort, safety, and dignity for all residents. Whether for short-term rehabilitation or long-term care, Timbercreek Rehab & Healthcare Center seeks to provide a nurturing and responsive environment for its community.

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