Overall sentiment for Quincy Healthcare & Senior Living (formerly St. Vincent's Nursing Home) is strongly mixed and highly polarized. A substantial portion of reviewers praise the staff, activities, food, and small, family-like atmosphere. These positive accounts describe caring, attentive nurses and aides, successful rehabilitation progression in some cases, collaborative care planning meetings that include kitchen and rehab leadership, and an active life enrichment program that offers outings, bingo, prayer services, and physical activities. Multiple reviewers specifically note enjoyable meals with fresh vegetables and a small dining area that feels intimate. In these accounts the facility can feel hotel-like, clean, and well run, and communication between families and staff is described as transparent and supportive.
Contrasting sharply with the positive reports are numerous, detailed complaints describing poor cleanliness, persistent foul odors (for example smells described as dirty diapers or atrocious smells), and rooms characterized as substandard or jail-like. Several reviewers reported that actual room conditions and amenities did not match website photos or what was presented on tours; examples include promised private suites that were not available and being moved from a private room to a shared room. There are repeated and serious allegations about medication management failures — medication withheld, delays in med administration, or insurance complications preventing access to medications — and reports that call lights were ignored, resulting in neglectful situations for some residents.
A consistent theme among negative reviews is poor communication and front-line responsiveness: family members describe unanswered phone calls, staff who fail to return calls, and a facility that at times seems unwilling or unable to be transparent (including failing to disclose active COVID cases to families). Several reviews allege that rehabilitation or physical therapy services were not provided as expected or were inconsistent; other reviewers, conversely, praise the therapy staff and note good rehab outcomes. This divergence suggests uneven service delivery: when trained therapists and sufficient staffing are present, outcomes appear positive; when staffing or management lapses occur, residents experience significant declines.
Staff behavior and competence are also described inconsistently. Many reviews specifically praise individual RNs, CNAs, therapists, and administrators as kind, professional, and hardworking; these same reviews sometimes acknowledge the facility is short-staffed but emphasize staff try their best. However, other reviews describe rude or unprofessional staff, occasions when staff were stressed or had "bad days," and instances where poor training was apparent — especially with respect to dementia care. Multiple reviewers explicitly state they would not recommend the facility for long-term dementia care, citing lack of appropriate training and equipment for that population.
Safety and neglect concerns raised in several reviews are notable and serious: accusations of elder abuse, residents left bed bound without bathing or repositioning, and denial of mobility aids (such as walkers) were reported. These allegations were accompanied by complaints of uncomfortable or unsafe furnishings (e.g., metal beds, folding chairs) and worries about whether the facility can consistently meet basic needs when staffing is insufficient. Several reviews urge that the facility be shut down or flagged for regulatory attention; while these are strong expressions of dissatisfaction, they coexist with many positive accounts, reinforcing the perception of uneven quality.
Management practices and transparency emerge as another recurring issue. Positive reviews highlight collaborative care meetings and clear communication from staff and administration; negative reviews highlight deceptive tours, misleading website photos, lack of disclosure around infectious disease outbreaks, and poor handling of insurance or medication logistics. Price and value are also questioned by some reviewers who describe the facility as expensive relative to the care and conditions they experienced.
In summary, Quincy Healthcare & Senior Living appears to deliver good care and a warm, active environment for many residents — particularly when staffing levels are adequate and key staff (nurses, therapists, administrators) are engaged. At the same time, there are multiple consistent and serious complaints about cleanliness, medication management, communication failures, lack of consistent therapy services, and deficiencies in dementia care and resident safety. These conflicting patterns point to significant variability in resident experience that may be driven by staffing fluctuations, management oversight, or inconsistent adherence to policies. Prospective residents and families should weigh the polarized feedback carefully: ask specific questions about current staffing levels, medication policies, therapy availability, infection control transparency, dementia care experience, and recent cleanliness audits; request to see the actual room that would be assigned and check references from current families to gauge consistency of care over time.
