Overall sentiment across the reviews is mixed-to-positive with a strong tilt toward families valuing the small, dementia-focused community and the compassionate, individualized care many residents receive. Multiple reviewers emphasize a family-like atmosphere where staff are described as caring, respectful and attentive. The facility’s small size (approximately 16 residents), one-floor, non-carpeted layout and secure outdoor patios support a quiet, safe environment tailored for memory-care needs. Reviewers repeatedly note clean, well-kept spaces with pleasant smells and an environment that preserves residents’ dignity through practices such as frequent toileting and prompt responses to falls or emergencies.
Care quality is one of the most commonly praised areas: many family members report a nurturing and patient staff who call residents by name, celebrate holidays and birthdays, and provide individualized attention. Several reviews specifically highlight the facility’s dementia focus as a major strength — staff understand dementia-related needs, and the home provides reassuring, personal care that makes families feel confident and relieved. The convenient admissions process (quick admission, no entrance fee) and adequate staffing ratio reported in some reviews (approximately 2 staff per 8 residents) are cited as practical advantages that support resident safety and timely care.
However, there is a clear pattern of concerns raised by other reviewers. A subset of accounts describe inadequate or subpar care, with particular emphasis on poor communication about residents’ daily status and health changes. These reviewers say the facility is not well-structured for reporting day-to-day concerns and that staff sometimes miss or fail to flag subtle declines in health. This communication gap is a recurring theme and appears to be the primary driver of serious dissatisfaction: when families feel uninformed or unable to escalate issues, their overall confidence drops sharply.
Activities and programming receive mixed reviews. Regular offerings such as bingo, exercise groups, games, TV, and family-invited events are mentioned positively and contribute to social engagement. Yet several reviewers note that some activities are not well-suited to the cognitive levels of residents with dementia, suggesting a need for more specialized, individualized activity planning. Cost is another consistent concern: memory care is described as expensive, and at least one family reported a significant rent increase ($500/month), which compounded dissatisfaction and raised questions about value for money.
Staffing stability and management practices also show divided opinions. Some families praise the owner and management for being attentive and knowledgeable, and many staff are singled out as kind and responsive. Conversely, other reviews mention high staff turnover, tired aides, occasional unfriendly personnel, and restrictive visitation practices reported by at least one reviewer. These operational and policy issues — turnover, staff fatigue, rent increases, and visitation limits — are important red flags that prospective families should discuss with management.
In summary, Anam Glen appears to offer a warm, small-scale dementia care setting with many strengths: compassionate staff, individualized attention, clean and secure facilities, reasonable staffing ratios in some reports, and meaningful family-oriented events. At the same time, several substantial concerns recur in the reviews: inconsistent care for some residents, lapses in communication and daily reporting, activity programming that may not always be dementia-appropriate, cost increases, and reports of staff turnover or fatigue. Prospective families should weigh the positive first-hand accounts of individualized, respectful dementia care against the negative reports about communication and operational consistency. Recommended next steps for an interested family would be to visit in person, ask for specifics about communication protocols and staff turnover, review recent inspection or incident records if available, inquire about activity customization for dementia, and verify current fees and any pending increases before deciding.
