The reviews of Arcadia Care at Toulon present a strongly mixed picture that clusters into two broad experiences: many families and residents praise the staff and daily living environment, while several reports raise serious clinical and administrative concerns that warrant careful scrutiny.
On the positive side, multiple reviewers consistently describe direct-care staff — nurses, CNAs, and some doctors on-site — as caring, friendly, and competent. Several family members say their loved ones are well cared for and describe a family-like atmosphere. The facility repeatedly receives praise for cleanliness and well-kept common areas; rooms are described as adequate, and the main area is comfortable. Dining is often noted as a strength, with hearty, well-portioned meals and desserts that residents enjoy. There are onsite activities such as walking, coloring, and crafts, and the Alzheimer/Dementia unit is explicitly commended by some reviewers. Outdoor space is another plus: a fenced-in back area allows safe outdoor time for residents.
However, a number of reviews report very serious clinical failures. Several allegations involve lack of appropriate monitoring and specialized care for high-acuity residents — specifically no 24-hour respiratory staff, absence of heart-rate monitoring, inadequate ventilator capabilities for tracheostomy patients, and infrequent checks for nonverbal or medically complex residents. Some reviewers link these shortcomings to catastrophic outcomes, including severe injury and the death of a resident; at least two summaries explicitly state negligence related to feeding tubes or respiratory care and warn others to avoid the facility. These claims are among the most alarming patterns and indicate that Arcadia Care at Toulon may not be consistently equipped or staffed to safely manage residents with advanced medical needs.
Administrative and communication issues are another recurring theme. Multiple reviews describe poor customer service around billing: misapplied payments, bank/payment errors, unreturned calls, and an apparent emphasis on collecting payments over addressing family concerns. Reviewers also report long hold times and difficulty contacting staff, and some note negative attitudes from administrative personnel. Staffing shortages are mentioned intermittently; while direct-care staff are often praised, shortages apparently impact services at times. Additionally, several reviewers cite the need for facility updates — furnishings, remodeling, and updated medical equipment — which may affect the environment and clinical capacity.
Safety and security concerns appear in several summaries: incidents of wandering, limited supervision in hallways described as crowded, and allegations of theft of resident money and clothing. These items, combined with reports of delayed emergency response, contribute to a pattern of operational risk that families should consider carefully.
Taken together, the reviews portray Arcadia Care at Toulon as a facility with many strengths in day-to-day caregiving, cleanliness, and nutrition, especially for residents with standard assisted living or dementia-level needs. At the same time, there are multiple, serious reports that suggest the facility may be inconsistent in managing residents with complex medical or respiratory needs and in handling administrative/financial matters. Recommendations based on these patterns: any prospective resident or family should (1) verify clinical capabilities and staffing ratios for specific medical needs (ask specifically about 24/7 respiratory coverage, monitoring practices, and ventilator capability), (2) review incident and state survey records, (3) inquire about security measures and procedures for wandering and missing items, (4) get billing practices and payment dispute processes in writing, and (5) observe staffing and activities during a tour to confirm consistency between positive and negative reports. The overall sentiment is mixed — many families are very satisfied, but the gravity of several complaints makes it essential to do targeted due diligence before choosing this facility for medically complex residents.
