Overall sentiment across the reviews is mixed but leans positive with strong, repeated praise for frontline caregivers and therapy services tempered by persistent concerns about facility infrastructure, staffing consistency, and some management practices.
Care quality and staffing: The dominant theme is that CNAs and many nurses are compassionate, attentive, and often go above and beyond. Multiple reviewers explicitly call out "amazing CNAs," "sweet nurses," and staff who provide personalized attention, regular updates to families, and emotional support. Therapy and rehabilitation services receive consistent praise for effective outcomes — examples include patients weaning off oxygen, recovering from pneumonia, regaining mobility, and being discharged home. Several reviewers note exceptional responsiveness to resident needs (quick call-light response, frequent communication), and many describe the staff as feeling "like family." However, there are also recurring notes of inconsistent nursing quality — while some nurses are highly regarded, others are criticized, producing mixed experiences depending on the shift or personnel.
Facilities, maintenance, and cleanliness: Reviewers frequently describe the facility as clean, odor-free, and tidy, with housekeeping and maintenance generally keeping rooms presentable. At the same time, multiple comments call out an outdated physical plant that needs updating. Specific maintenance issues were reported (room lights not working and old door knobs difficult to turn) and at least one reviewer said those problems were not promptly fixed. The overall picture is a facility that is kept clean and comfortable despite aging infrastructure and some unresolved maintenance items.
Management, communication, and administration: Management receives both praise and criticism. Several reviewers appreciate helpful administrators and specific leaders (a CEO described as informative and reassuring; a noted positive change after Patty Barnes' return), and some staff members such as "Megan" are singled out for being particularly helpful. Families report good check-in experiences and structured COVID screening in certain cases. Conversely, there are troubling reports about management behavior: accusations of intimidation or threats when families attempted to complain, difficulty reaching corporate leadership, a rude manager who forcibly removed a pregnant visitor, and restrictive policies toward former employees. These negative reports suggest inconsistency in leadership tone and policy enforcement across shifts or situations.
Safety and operational issues: Safety and infection-control procedures were praised by some reviewers — with excellent COVID testing, masking, and screening described — yet other reviewers allege poor handling of COVID, including claims that workers were pressured to work while symptomatic. This contradiction indicates variation over time or between teams and highlights a serious area for leadership attention. Staffing shortages were mentioned explicitly as a problem, which can exacerbate both care consistency and infection-control adherence.
Dining, activities, and community life: Many reviewers highlight a warm social environment: enjoyable meals (including special holiday lunches), staff-facilitated celebrations, active activities programming, and a welcoming atmosphere in Memory Care. These elements contribute to residents adjusting well, making friends, and feeling more like home. Housekeeping and staff help decorating rooms and personalizing spaces, which supports resident comfort.
Patterns, notable names, and outcomes: Several reviewers emphasize that overall outcomes can be excellent — with examples of patients improving significantly and families feeling assured that their loved ones are "in good hands." Named staff and leaders (e.g., Megan, Patty Barnes, a reassuring CEO) are credited with turning the facility toward a higher standard in specific reports. At the same time, some reviewers strongly advise prospective families to seek alternatives, reflecting that negative experiences (especially involving management behavior or persistent operational issues) can be decisive for certain families.
Conclusion and recommended attention areas: The strongest assets of Sunrise Skilled Nursing and Rehab are its frontline caregivers, effective therapy services, cleanliness, and community-focused activities that create a family-like atmosphere. The most significant concerns are facility aging and maintenance gaps, inconsistent nursing quality tied to staffing levels, and uneven management practices (from helpful and reassuring to intimidating or rude). There are also conflicting accounts regarding COVID handling, which suggests variability over time or between teams. Prospective residents and families should weigh the consistently praised hands-on care and rehab capabilities against reported infrastructure and leadership issues; for current management, priorities should include addressing maintenance items promptly, stabilizing staffing and nursing consistency, improving accessible and transparent corporate communication, and ensuring respectful, consistent visitor and complaint-handling policies.
