The Terrace

    1615 Sunset Ave, Waukegan, IL, 60087
    4.5 · 22 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Caring community with staffing concerns

    I'm grateful for the warm, caring staff, an exceptional dementia program, and a strong physical therapy team - my loved one got stronger, enjoyed engaging activities, and the place felt like a second home. The facility is clean, accessible by walking/biking/driving/public transit, and leadership/communication with families is visible and responsive. That said, I've noticed staff turnover, occasional understaffing and small/unsatisfying food portions; I also had a very upsetting confrontation with a nurse (Tiffany Curry) who escorted me out and refused visiting information, which felt unprofessional. Overall I recommend this caring community but advise being aware of those staffing/behavior caveats.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.50 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.5
    • Meals

      2.5
    • Amenities

      4.5
    • Value

      4.5

    Location

    Map showing location of The Terrace

    About The Terrace

    The Terrace started in 1965 and has been a comfortable choice for seniors ever since, and they run it as a nursing home, so they give people nursing care and rehab when they need it, including help from trained nurses and staff who've worked there a long time and seem to truly care about the residents, which is something you notice, because everyone seems to know each other and tries to help. The place focuses on keeping things friendly and secure, with healthy meals planned and cooked by chefs using good ingredients, and you can tell they try to make meals matter. Residents get support for daily needs, including short-term rehab if they're coming from a hospital stay, or long-term care if they need to stay, and there's respite care for those who just need a bit of help for a while. The Terrace offers a home-like place for people who need nursing care, help with daily activities, or more advanced dementia care based on a psychosocial model, and they pay attention to keeping everyone as independent as possible, so folks keep their dignity. They have different kinds of clinical services on site to make things easier, and everything happens in a way that tries to keep people comfortable and calm. They look at each person's needs and offer tailored services, so the help fits the person, and the staff does its best to create a caring, supportive community where residents feel like they still belong and have a say in things. All in all, people stay in a safe place with easy access to care, with programs for health, rehabilitation, and meals put together by a team that wants people to feel at home. There's a website where you can read more about what they offer and how they run things.

    People often ask...

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