Overall impression: Reviews for The Landing on Dundee Senior Living are strongly mixed but cluster into two consistent patterns: many families and residents report an attractive, clean, brand-new facility with warm, compassionate staff and an active, engaging environment; while other families report serious operational and clinical shortcomings tied to understaffing, management turnover, and safety concerns. The strongest positives are repeated descriptions of a bright, well-decorated community, comfortable private rooms and bathrooms, plentiful common spaces, and activities that keep residents engaged. Multiple reviewers singled out excellent tours and admissions staff, and several named managers or nursing leaders received praise. COVID-era precautions, including weekly testing, PPE use, sanitized outdoor visit spaces and photo/video updates, were highlighted as strengths by numerous families.
Facilities and amenities: The physical environment is consistently praised. Many reviewers describe the building as immaculate, modern, spacious, and well laid out, with high-quality finishes and comfortable community areas. Private rooms, attractive dining rooms, and a 24-hour snack bar are often mentioned positively. That said, there are several recurring maintenance/amenity complaints: weak Wi‑Fi on the third floor, outdoor bulbs not replaced, visible carpet/wall marks, and reports of advertised amenities (such as salon services or certain daily activities) not actually being available or being frequently canceled. Transportation is another notable weakness: families reported limited bus capacity for wheelchairs, buses frequently out of order, and unreliable transportation for outings.
Care quality and staffing: This is the most polarized theme. Many reviews describe caregivers as kind, attentive and compassionate, with reviewers saying their loved ones are happy, engaged, and well cared for. Conversely, a substantial number of reviews raise very serious concerns about staffing levels, training, and clinical competence. Specific incidents reported include residents being dropped or falling, resulting in injuries such as a broken arm, delayed or insufficient response to basic care needs, and situations that escalated to hospice involvement. Several reviewers said staff lacked medical knowledge or were unable to perform needed follow-up, and some families felt compelled to provide continuous advocacy or presence to ensure proper care. High staff turnover and reports of management turnover contribute to perceptions of inconsistency in care.
Safety systems and security: Multiple reviewers raised alarm about the facility’s emergency response system being internet-based with no backup, causing delayed pendant responses. There were also reports that doors were not kept locked at night and a general sense of inadequate security. These are concrete safety red flags for prospective residents who require reliable emergency response or enhanced security, and they were sometimes paired with descriptions of slow follow-up when families lodged complaints.
Dining and food service: Reviews of dining are notably mixed. A number of families enthusiastically praise meals (special events like Easter brunch received high marks), with some saying food quality is high and variety is good. At the same time, several reviewers cite “dining chaos” — lack of a chef, a single server covering dozens of residents, poor portioning, pork-heavy menus, and poor daily meal quality except for occasional “restaurant nights.” Families reported excess waste at times and, in other cases, complaints that advertised or expected dining services were not being delivered consistently.
Activities, engagement and communication: Many reviewers report a lively calendar of activities (arts, painting, music, outings) and praise staff who document activities with photos and videos. Outdoor visit spaces and sanitization practices were appreciated, especially during the pandemic. However, activity cancellations due to staffing shortages were noted, and some families described spotty communication or slow follow-up from management, particularly outside business hours. Multiple reviewers recommended that families act as advocates or remain involved to ensure plans and care are carried out as expected.
Management, responsiveness and value: Reviews around leadership and corporate behavior are inconsistent. Several families wrote effusively about an outstanding executive director and caring management that provided clear information during the move-in process. Others reported poor management, responsiveness, and follow-through: complaints were acknowledged but not addressed, sales contacts were unresponsive, and families felt dismissed when raising concerns—especially during terminal illness or after safety incidents. There are also repeated suggestions that cost-cutting or corporate-level decisions have negatively affected staffing and services; some families questioned the value relative to cost, while others found the inclusive pricing to be good value.
Notable patterns and advice for prospective families: The polarizing nature of the reviews indicates that experience at The Landing on Dundee can vary widely depending on staffing levels and leadership stability at a given time. Positive experiences are characterized by a new, well-maintained facility, warm and engaged caregivers, active programming, and strong infection-control practices. Negative experiences tend to cluster around understaffing, safety incidents (falls and delayed emergency response), unreliable transportation, and inconsistent dining/amenity delivery. Several reviewers recommend having an engaged family advocate to help ensure consistent care and to follow up on maintenance or service promises.
Bottom line: The Landing on Dundee offers an attractive, modern environment and many staff members who are described as caring and attentive. However, there are repeated and serious operational and safety concerns in some reviews — especially around staffing, emergency systems, and clinical follow-through — that prospective residents and families should explicitly investigate. Recommended next steps before choosing this community include asking for current staffing ratios, details on emergency pendant systems and backups, records of recent incidents and how they were addressed, confirmation of transportation reliability and dining staffing/chef availability, and speaking directly with current families about recent experiences. If high clinical needs or continuous supervision are anticipated, families should probe carefully into recent safety records and staffing stability before making a decision.
