Overall sentiment: Reviews for Cedarhurst Senior Living of Naperville are strongly mixed but lean positive on amenities, social programming, therapy services, and many frontline staff members. A large number of reviewers praise the facility’s cleanliness, new construction/modern appearance, spacious apartments (some with kitchenettes), and extensive amenities such as a movie theater, activity rooms, family room, gym/therapy space, and welcoming common areas (fireplace, piano, lobby). Therapy and rehabilitation services (in-house PT/OT) receive repeated commendation for tangible improvements in residents’ mobility and function. Dining is frequently described as restaurant-style with good presentation and variety, and dining staff and servers are repeatedly called accommodating. Activity programming is a standout: multiple reviewers single out activity directors (names frequently mentioned include Precious and Samantha) and note a rich calendar of events — happy hour, holiday parties, ice cream socials, outings, music, book clubs and games — that help residents socialize and thrive.
Care quality and staff: Many reviews describe compassionate, attentive caregivers and nursing staff who know residents’ names and go above and beyond. Families report personalized attention (Guardian Angel Program cited) and positive experiences during admissions and transitions — staff who coordinate moves, set up rooms, and communicate well. That said, the dominant negative theme across reviews is inconsistency in clinical care and staffing. Numerous reviewers describe high staff turnover and frequent changes in management or executive leadership. This instability is tied to reports of inconsistent service quality, delayed responses to call lights, occasional medication mishaps or communication issues, and periods when agency or temporary staff are relied on. A few specific clinical concerns were called out (for example an initial problem with oxygen handling that a director later corrected through retraining), and reviewers emphasize that Cedarhurst seems well-suited for moderate care needs but may be less reliable for higher-acuity skilled nursing.
Operations, communication and responsiveness: Experiences with management and communication vary widely. Several reviewers praise responsive directors and note effective problem resolution when issues are raised; others describe poor follow-up, dismissive corporate attitude, or leadership turnover that undermined continuity of care. The facility has adopted tools such as the CareMerge app, and many families report improved communication and regular updates (including during COVID). However, there are repeated mentions of inter-departmental communication gaps (notably between MemoryCare and food service), inconsistent housekeeping (cleaning schedules that changed after intervention), and episodic problems such as dining shortages, slow meal service, and missing or mislabeled belongings. Some families report price increases and unexpected charges after move-in, which contributed to frustration.
Safety, maintenance and environment: While many reviewers describe the building as clean, new, and well-maintained, several raised safety or maintenance issues that caused concern: reported plumbing problems, hot water in cold lines, overflowing drains, and an instance referencing an unprepared fire alarm. Construction and on-site projects (gym completion, clinic under construction) were mentioned — sometimes as delays or sources of temporary inconvenience. Atmosphere impressions vary: multiple reviewers find the community warm, home-like, and engaging; a smaller but notable group describes the lobby or some areas as sterile or not lived-in.
Dining and activities: Dining receives mostly positive comments for presentation, portion sizes, and special menus (including some culturally specific options such as Indian cuisine). Yet some reviewers find the food not home-cooked or not to their taste, or they report dining service shortages and slow delivery. Activities and life-enrichment are among the facility’s strongest assets — reviewers consistently report energetic social programs, frequent entertainers, community outings, and meaningful MemoryCare programming that maintain resident engagement and family involvement.
Value and suitability: Many families highlight Cedarhurst Naperville as good value for the local market, with a comprehensive amenity set and competitive pricing. Still, financial concerns appear for some residents — price increases after move-in, unexpected fees (e.g., carpet replacement charges), and higher costs for skilled nursing levels. Several reviewers caution that while Cedarhurst can be an excellent fit for residents who need assisted living or memory care at moderate levels, families should carefully assess suitability if a resident requires higher-acuity clinical care.
Patterns and final assessment: The strongest, repeated positives are the facility’s physical environment, robust activity programming, effective therapy services, and many caring frontline staff who create a warm and social atmosphere. The most persistent negatives are organizational instability (staff and management turnover), inconsistent service and clinical care at times, and operational issues that produce uneven experiences across residents. Potential residents and families should weigh the strong lifestyle and therapy offerings and many praised staff members against the variability in clinical consistency and leadership stability. When touring or considering placement, recommended due diligence includes asking about current staffing ratios and turnover trends, observing mealtime and activity engagement, reviewing clinical procedures and emergency preparedness, and confirming any extra fees or recent price changes. Overall, Cedarhurst of Naperville appears capable of delivering an excellent, active, and compassionate experience in many cases — particularly in memory care and rehabilitation — but families should verify current staffing and leadership stability to ensure consistent clinical care over time.
