Overall sentiment across the reviews is mixed, with strong praise for individual caregivers and therapy staff counterbalanced by repeated, serious concerns about staffing levels, hygiene, management, and inconsistent quality of care. Many reviewers highlight compassionate, hands-on caregiving from CNAs, nurses, and therapists — in particular a staff member named Angel and several long-tenured CNAs — who made families feel comfortable, preserved residents’ dignity, and supported successful returns home. The therapy team receives consistent positive mention for mobility-focused, effective physical therapy. Families also report meaningful social supports such as an engaged social worker, assistance with scheduling doctor visits, beauty-shop services (nails and massages), and warm community events (for example a well-run Easter egg hunt) that contribute to a home-like atmosphere for some residents.
However, a recurrent and significant theme is understaffing and its downstream consequences. Multiple reviews describe slow or no response to call lights, one nurse caring for an excessively large number of residents, and examples of missed personal care such as bathing and feeding. These staffing shortfalls are linked in reviews to serious clinical problems including bedsores, catheter leaks, urinary/fecal exposure, infections, and at least one ER transfer. Several family accounts explicitly describe neglectful episodes or humiliating treatment, and others recount missed meals or inadequate feeding support. Cleanliness is reported inconsistently: while some reviews say the building smells good and housekeepers do well, others describe dirty rooms and poor hygiene practices.
Management and communication are another clear area of concern. Reviews cite lack of transparency, policies not being shown or explained, long phone hold times, unanswered questions, and no callbacks. Some reviewers characterize the administration as unhelpful or even “shady,” and there are reports of low staff morale and alleged mistreatment of staff by management. Specific operational issues include difficulties reaching staff by phone, refusal of admission in at least one agitated patient case, and cited trouble with the Director of Nursing. These themes suggest systemic administrative weaknesses that exacerbate frontline staffing and care problems.
Taken together, the pattern that emerges is one of notable bright spots amid troubling inconsistencies. When caregivers and therapists are available and engaged, families report excellent, respectful, and effective care that feels like a home away from home. Conversely, when staffing and management fail, families report neglect, hygiene lapses, and clinical complications. Prospective residents and families should weigh both sets of experiences: verify current staffing levels, ask specific questions about call-light response times, wound and catheter care protocols, infection control, and how management addresses complaints. Visiting during different shifts and speaking directly with the therapy team, CNAs, and nursing leadership can help gauge whether the positive caregiving culture described by many reviewers is consistent and currently sustained.
